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We have a new, exciting and challenging opportunity for an Administrator (internally known as a Service Delivery Assistant) for the South Wales Victim Focus Multi Crime service, covering South Wales.
We operate a hybrid working policy whereby you will work for 3-days per week from our Victim Care Unit at Rumney Police Station in Cardiff, and the remaining 2-days from home.
Do you want to be part of a fast paced, unique service providing the highest quality support to those impacted by crime?
If yes, then we’d love to hear from you.
Area of Business
Operations
Location or Function
Wales
Full time/Part time
Full time
Hours per week
37.5
Work schedule
Monday-Friday (9am-5pm)
Basic Salary
£26,227.50 per annum
Contract type
Permanent
DBS required?
Enhanced
Police vetting required?
Yes
Closing Date
11/06/2026
Ref No
6752
What we offer
We believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options–including hybrid working where applicable
- Generous Annual Leave–28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave–an extra day off to celebrate your birthday
- Pension Plan–5% employer contribution
- Enhanced Allowances–enhanced sick, maternity and paternity pay
- Exclusive Discounts–high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support–access to salary deducted finance and guidance
- Wellbeing Resources–employee assistance programme and wellbeing support
- EDI Networks–opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes–Cycle to Work and season ticket loans
- Career Development–comprehensive training and ongoing development opportunities
About the role
You will be primarily providing administrative support to a team across a range of functions within the South Wales area, managing Excel spreadsheets and internal databases; managing calls to and from a range of people who have been impacted by crime. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.
We support staff and volunteers to keep them safe within their role and you will be given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and you may be exposed to demanding situations that requires resilience. As with all staff within our team, you will be expected to engage with clinical supervision and supervision with you line manager.
Please see attached Job Description and Person Specification for full details.
About Us
How to apply