Service Charge & New Build Administrator

Salary: £26,462 per annum

Location: Flexible - able to travel within our operating region

Hours: 37 hours per week

Position Type: {Advertised Full Time / Part Time}

Expiry Date: 30/07/2026 23:59

The Vacancy

We're looking for an organised, proactive, and customer-focused Service Charge & New Build Administrator to join our team. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment where no two days are the same.

You'll play a key role in supporting both our Service Charge and New Build teams, ensuring customers receive a high-quality service while helping to keep our systems, processes, and communications running smoothly.

If you thrive on organisation, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you.

This is a flexible role and can be based from home or one of our hub offices. You'll need a flexible approach to travel, as regular site visits will be required.

Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

What you'll be doing

As our Service Charge & New Build Administrator, you'll provide vital administrative support across a wide range of activities, including:

• Acting as the first point of contact for colleague enquiries relating to service charges and new build properties.
• Managing shared team inboxes and ensuring enquiries are responded to promptly and efficiently.
• Preparing letters, documents, mail merges, reports, and maintaining accurate records across multiple systems.
• Supporting Shared Ownership completions, new tenancy account creation, staircasing changes, and new property handovers.
• Raising and managing cases through Dynamics and ServiceNow, ensuring actions are completed within agreed timescales.
• Providing information in response to legal enquiries, including service charge accounts, Section 22 requests, and Subject Access Requests.
• Coordinating new managing agent information, communal meter details, and supporting the onboarding of new developments.
• Assisting with meetings, diary management, minute taking, and general team administration.
• Supporting finance processes, including invoice administration, supplier set-up, payment processing, and direct debit management.

What we're looking for

We're looking for someone who is highly organised, enjoys working with people, and can manage a varied workload with confidence, supporting a large operational team.

You will bring to the role excellent Excel skills, with strong knowledge in the Microsoft Office package. You’ll be completing mail merges, working within Sharepoint as our electronic filing system and using your strong administrative skills to be extremely effective in the role.

Although you may not have a social housing background, you will have an awareness of Service Charges.

This is a fantastic opportunity to develop your career within a supportive and collaborative team where your contribution really matters. You'll gain exposure to a wide variety of housing and property management processes while helping deliver an excellent service to our customers.

If you're an enthusiastic administrator who enjoys making a difference and wants to be part of a team committed to delivering outstanding customer service, we'd love to hear from you.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

The Company

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