Service Assistant

Step into a role where every day truly matters. As a Service Assistant in our Mobility Aids Service, you won’t just be supporting operations, you’ll be helping people maintain their independence, dignity, and quality of life. From coordinating essential equipment to being a reassuring point of contact for our clients, your work will directly impact those who rely on us most. If you’re organised, compassionate, and ready to be part of a team that genuinely makes a difference, this is your chance to turn your skills into something incredibly meaningful.

• Manage referrals and coordinate the loan of wheelchairs and toileting aids
• Maintain accurate records by completing paperwork and updating IT systems
• Handle returned equipment and ensure storage areas remain clean and safe
• Support delivery of equipment, including local home deliveries when required
• Provide guidance to service users and build strong relationships with hospitals and referral partners

• Proficient in Microsoft Office and online stock management systems
• Strong communication skills with a professional and diplomatic approach
• Able to work independently while effectively prioritising workload and performing under pressure
• Confident handling payments and delivering excellent customer service
• Full UK driving licence would be advantageous

Ready to make a real difference? Apply today and be part of something that truly matters.

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders