Service Assistant

Do you thrive in a dynamic environment where every day brings new challenges and opportunities to support your community?

Are you ready to join a compassionate team dedicated to providing essential mobility aids to those in need?

• Managing referrals and loaning out wheelchairs and toileting aids.
• Completing paperwork and updating IT systems accurately.
• Handling returned stock and ensuring storage areas are clean and safe.
• Operating a local home delivery service when required.
• Providing service users with relevant information on equipment usage.
• Building and maintaining positive relationships with hospitals and referring agencies.

• Ability to work with online stock management systems and Microsoft Office.
• Good interpersonal and communication skills.
• Able to prioritise tasks and manage workload under pressure.
• Confident in handling cash and card payments.
• Professional and diplomatic in dealing with queries.
• Experience in customer service and working with minimal supervision.
• Possessing a UK Drivers Licence would be advantageous.

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders