Senior Support Worker – Supported Housing

Job Description

Title: Senior Support Worker – Supported Housing

Accountable to: Support Services Manager

Responsible for: Clients within the Housing Service

Location: Fleet

Contract Type: Various

Working Hours: 17 hours across 3 days a week

Benefits: 25 days holiday plus bank holidays (pro rata), Pension scheme, Flexible working arrangements, Birthday leave after 2 years’ service. Paid mileage for travel to locations other than base location.

Main purposes of the job:

To deliver a high quality service which provides clients with emotional, housing and practical support according to their needs

• To provide safe, secure and high quality accommodation to clients

To work in a trauma informed way to empower clients to maximise their potential and gain the skills to live independently

• To ensure referrals are managed through the referral pathway in conjunction with the wider team

Key achievement areas:

1. To receive referrals and action within the guidelines of the identified referral pathway.

2. To interview and risk assess client referrals to identify their individual support needs.

3. To provide day-to-day support, in a trauma informed way, for clients within supported accommodation or in the local community.

4. To complete support plans and review regularly with clients to ensure any support needs are relevant and being met, including reviewing the risk assessment.

5. To facilitate a housing management service ensuring repairs and maintenance issues are reported to the Estates Team

6. To work with clients to ensure tenancy conditions are adhered to and the premises are kept in a clean and tidy condition.

7. To work with the Tenancy Sustainment Officer to follow up any breaches of tenancies.

8. Ensure clients are informed and are supported to access appropriate welfare benefits, health and other support services through a multi-agency approach.

9. To work with clients and the Tenancy Sustainment Officer to maximise income through ensuring rents are paid and arrears are managed appropriately.

10. Maintain all records and statistics in line with organisational policy and procedures using IT software.

11. To implement a programme of support within groups or individual sessions. Utilising both internal and external resources as appropriate.

12. Working in partnership with other professionals and agencies who are supporting our clients and who provide move on accommodation.

13. To work with the Support Services Manager to remain on budget and identify any potential cost savings.

14. Adhere to Health and Safety procedures relating to the buildings and lone working practices. Carrying out necessary task as directed by the Estates team.

15. Ensuring Safeguarding procedures are adhered to including the production of reports for social care on request. Carry out risk assessment for clients and their visitors.

16. Work in line with Life’s Equality Policy in all aspects of service delivery and working practice. Contribute positively to identifying and developing service improvements which respond to equality and diversity issues.

17. Organise and attend regular meetings with clients to facilitate their contribution to service improvements.

18. Share feedback and ideas around current provision to assist in service development

19. To work with the Support Services Manager to identify additional funding steams and fundraising initiatives

20. To provide a telephone On Call service out of hours as part of a rota involving all support workers

21. Must be able to work flexibly and hold current driving licence

Safeguarding Children & Adults at Risk of Harm:

Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk.

Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirements of all employees as is participation in related mandatory/statutory training.

All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency.

Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk.

Personal responsibilities:

The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements.

A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities

Corporate behaviours:

All staff are expected to:

• Work towards the charity’s aims and objectives, and uphold it’s vision and mission

Demonstrate respect for others and value diversity

• Act responsibly regarding the health and safety of themselves and others

• Focus on the client, both internally and externally, at all times

Make an active contribution to develop the service

Learn from, and share experience and knowledge

• Keep others informed of issues of importance and relevance

Consciously review mistakes and successes to improve performance

• Act as an ambassador for the charity and always maintain professional standards

Use discretion and sensitivity and be aware of issues requiring total client confidentiality

Demonstrate a flexible approach to their work

Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you.

In addition, all managers and supervisors will be expected to:

Value and recognise ideas and the contribution of all team members

Coach individuals to perform to the best of their ability

• Delegate work to develop individuals in their roles and realise their potential

Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance

This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder.

Post title: Support Worker – Supported Housing

Personal skill characteristics	Essential(Tick)	Desirable(Tick)
Team Work
Proven team working skils and commitment to the vision andvalues of the charity	√
Flexible and adaptable to the team and services needs	√
Business Management / Service Delivery
Knowledge of Health & Safety Legislation		√
Understanding of principles of budgetary control		√
Ability to share ideas around service development	√
Experience / Knowledge / Qualifications
Proven experience of working within a charity		√
Proven experience of working within a similar role in a relatedsector	√
Minimum of a level listening skills or counseling qualification		√
Relevant Level 2 qualification	√
Knowledge of needs assessment and support planning	√
Knowledge of Housing Benefit and Welfare Benefits systems
Understanding the needs of vulnerable people, promotingequality in all aspects of service delivery	√
Computer literate, with knowledge of MS Office	√
Administration skills and ability to deal with complex enquiresand clients	✓
Understanding of Safeguarding Children & Adults	√
Experience of writing reports for safeguarding purposes		√
Communication
Strong verbal and writen communication skils	√
Communicates effectively and openly at allevels	√
Experience of communicating efectively with a wide range ofpeople to identify their needs, preferences and demands	✓
Ability to promote the charity to a wide range of individuals andexternal contacts	√
Ability to deal with vulnerable people sympathetically and in anon-judgemental manner	√

Personal
Committed to the vision, mission and values of the charity
Commitment to quality, customer service, best practice andbest value in all aspects of the charity's operation	√
Ability to work with people at all levels	✓
Positive outlook and approachable personality	✓
Ability to work on own initiative	√
Handles pressure of meeting deadines and supports otherswhere possible	✓
Ability to prioritise workload and plan time	√
Commitment to own personal and professional development	✓
Ability to motivate others and work as part of a team	√

Internal Use Only
Approved By: Hannah Millard	Issue No: 7
Approved Date: 03/06/2026	Review Date: