Title: Job Description Senior Support Worker – Supported Housing Accountable to: Area Services Manager & Area Services Coordinator Responsible for: Clients within the Housing Service Location: Oxford Contract Type: Permanent Working Hours: Various Benefits: 25 days holiday plus bank holidays (pro rata), Pension scheme, Flexible working arrangements, Birthday leave after 1 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: • To provide additional support to the Area Services Coordinator and Manager as required • To champion Life and the services it offers internally and externally • To deliver a high quality service which provides clients with emotional, housing and practical support according to their needs • To provide safe, secure and high quality accommodation to clients • To work in a trauma informed way to empower clients to maximise their potential and gain the skills to live independently • To ensure referrals are managed through the referral pathway in conjunction with the wider team Key achievement areas: 1) To assist with induction and training of new staff across the team in line with organisational expectations. 2) To provide additional support to the Area Service Coordinator or Manager as necessary to maintain high quality service delivery. 3) Able to identify own training and development needs and source appropriate resources to maintain own CPD and contribute towards the wider teams CPD. 4) To champion Life in professional networks and seek new opportunities to establish positive working relationships and promote Life’s services. 5) To proactively ensure Voids are managed to reduce the financial impact on the charity. 6) To receive referrals and action within the guidelines of the identified referral pathway. 7) To interview and risk assess client referrals to identify their individual support needs. 8) To provide day-to-day support, in a trauma informed way, for clients within supported accommodation or in the local community. 9) To complete support plans and review regularly with clients to ensure any support needs are relevant and being met, including reviewing the risk assessment. 10) To facilitate a housing management service ensuring repairs and maintenance issues are reported. 11) To work with clients to ensure tenancy conditions are adhered to and the premises are kept in a clean and tidy condition. 12) To work with the Area Service Coordinator to follow up any breaches of tenancies. 13) Ensure clients are informed and are supported to access appropriate welfare benefits, health and other support services through a multi-agency approach. 14) To work with clients and the Area Services Coordinator to maximise income through ensuring rents are paid and arrears are managed appropriately. 15) Maintain all records and statistics in line with organisational policy and procedures using IT software. 16) To implement a programme of support within groups or individual sessions. Utilising both internal and external resources as appropriate. 17) Working in partnership with other professionals and agencies who are supporting our clients and who provide move on accommodation. 18) To work with Area Services Coordinator and Manager to remain on budget and identify any potential cost savings. 19) Adhere to Health and Safety procedures relating to the buildings and lone working practices. Carrying out necessary tasks as directed by the Area Services Coordinator or Manager. 20) Ensuring Safeguarding procedures are adhered to including the production of reports for social care on request. Carry out risk assessment for clients and their visitors. 21) Work in line with Life’s Equality Policy in all aspects of service delivery and working practice. Contribute positively to identifying and developing service improvements which respond to equality and diversity issues. 22) Organise and attend regular meetings with clients to facilitate their contribution to service improvements. 23) Share feedback and ideas around current provision to assist in service development 24) To work with the Area service Coordinator and Manger to identify additional funding steams and fundraising initiatives 25) To provide a telephone On Call service out of hours as part of a rota involving all support workers 26) Must be able to work flexibly and hold current driving licence Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirements of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Senior Support Worker – Supported Housing Personal skill characteristics Leadership Essential (Tick) Desirable (Tick) Experience of supporting/mentoring/training new members of staff to adjust into their role effectively Ability to influence and gain respect from colleagues within the charity, and from external contacts Ability to be pro-active and contribute to the development of services Business Management / Service Delivery Understanding of principles of budgetary control Knowledge of Health & Safety Legislation Team Working Proven team working skills and commitment to the vision and values of the charity Flexible and adaptable to the team and services needs Experience / Knowledge / Qualifications Proven experience of working within a charity Proven experience of working within a similar role in a related sector Relevant level 3 qualification Minimum of a level 2 listening skills or counselling qualification Experience of needs assessment and support planning Knowledge of Housing Benefit and Welfare Benefits systems Experience of writing reports for safeguarding purposes Understanding the needs of vulnerable people, promoting equality in all aspects of service delivery Computer literate, with knowledge of MS Office Administration skills and ability to deal with complex enquires and clients Experience of Safeguarding Children & Adults Ability to make decisions with confidence Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Ability to deal with vulnerable people sympathetically and in a non-judgemental manner Personal Committed to the vision, mission and values of the charity Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Internal Use Only Approved By: Karen Proudlock Approved Date: 17/06/2022 Issue No: 2 Review Date: 17/06/2024
Title: Job Description Senior Support Worker – Supported Housing Accountable to: Area Services Manager & Area Services Coordinator Responsible for: Clients within the Housing Service Location: Woking Contract Type: Permanent Working Hours: Various Benefits: 25 days holiday plus bank holidays (pro rata), Pension scheme, Flexible working arrangements, Birthday leave after 1 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: • To provide additional support to the Area Services Coordinator and Manager as required • To champion Life and the services it offers internally and externally • To deliver a high quality service which provides clients with emotional, housing and practical support according to their needs • To provide safe, secure and high quality accommodation to clients • To work in a trauma informed way to empower clients to maximise their potential and gain the skills to live independently • To ensure referrals are managed through the referral pathway in conjunction with the wider team Key achievement areas: 1) To assist with induction and training of new staff across the team in line with organisational expectations. 2) To provide additional support to the Area Service Coordinator or Manager as necessary to maintain high quality service delivery. 3) Able to identify own training and development needs and source appropriate resources to maintain own CPD and contribute towards the wider teams CPD. 4) To champion Life in professional networks and seek new opportunities to establish positive working relationships and promote Life’s services. 5) To proactively ensure Voids are managed to reduce the financial impact on the charity. 6) To receive referrals and action within the guidelines of the identified referral pathway. 7) To interview and risk assess client referrals to identify their individual support needs. 8) To provide day-to-day support, in a trauma informed way, for clients within supported accommodation or in the local community. 9) To complete support plans and review regularly with clients to ensure any support needs are relevant and being met, including reviewing the risk assessment. 10) To facilitate a housing management service ensuring repairs and maintenance issues are reported. 11) To work with clients to ensure tenancy conditions are adhered to and the premises are kept in a clean and tidy condition. 12) To work with the Area Service Coordinator to follow up any breaches of tenancies. 13) Ensure clients are informed and are supported to access appropriate welfare benefits, health and other support services through a multi-agency approach. 14) To work with clients and the Area Services Coordinator to maximise income through ensuring rents are paid and arrears are managed appropriately. 15) Maintain all records and statistics in line with organisational policy and procedures using IT software. 16) To implement a programme of support within groups or individual sessions. Utilising both internal and external resources as appropriate. 17) Working in partnership with other professionals and agencies who are supporting our clients and who provide move on accommodation. 18) To work with Area Services Coordinator and Manager to remain on budget and identify any potential cost savings. 19) Adhere to Health and Safety procedures relating to the buildings and lone working practices. Carrying out necessary tasks as directed by the Area Services Coordinator or Manager. 20) Ensuring Safeguarding procedures are adhered to including the production of reports for social care on request. Carry out risk assessment for clients and their visitors. 21) Work in line with Life’s Equality Policy in all aspects of service delivery and working practice. Contribute positively to identifying and developing service improvements which respond to equality and diversity issues. 22) Organise and attend regular meetings with clients to facilitate their contribution to service improvements. 23) Share feedback and ideas around current provision to assist in service development 24) To work with the Area service Coordinator and Manger to identify additional funding steams and fundraising initiatives 25) To provide a telephone On Call service out of hours as part of a rota involving all support workers 26) Must be able to work flexibly and hold current driving licence Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirements of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Senior Support Worker – Supported Housing Personal skill characteristics Leadership Essential (Tick) Desirable (Tick) Experience of supporting/mentoring/training new members of staff to adjust into their role effectively Ability to influence and gain respect from colleagues within the charity, and from external contacts Ability to be pro-active and contribute to the development of services Business Management / Service Delivery Understanding of principles of budgetary control Knowledge of Health & Safety Legislation Team Working Proven team working skills and commitment to the vision and values of the charity Flexible and adaptable to the team and services needs Experience / Knowledge / Qualifications Proven experience of working within a charity Proven experience of working within a similar role in a related sector Relevant level 3 qualification Minimum of a level 2 listening skills or counselling qualification Experience of needs assessment and support planning Knowledge of Housing Benefit and Welfare Benefits systems Experience of writing reports for safeguarding purposes Understanding the needs of vulnerable people, promoting equality in all aspects of service delivery Computer literate, with knowledge of MS Office Administration skills and ability to deal with complex enquires and clients Experience of Safeguarding Children & Adults Ability to make decisions with confidence Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Ability to deal with vulnerable people sympathetically and in a non-judgemental manner Personal Committed to the vision, mission and values of the charity Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Internal Use Only Approved By: Karen Proudlock Approved Date: 17/06/2022 Issue No: 2 Review Date: 17/06/2024
Title: Job Description Senior Support Worker – Supported Housing Accountable to: Area Services Manager & Area Services Coordinator Responsible for: Clients within the Housing Service Location: Slough Contract Type: Permanent Working Hours: Various Benefits: 25 days holiday plus bank holidays (pro rata), Pension scheme, Flexible working arrangements, Birthday leave after 1 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: • To provide additional support to the Area Services Coordinator and Manager as required • To champion Life and the services it offers internally and externally • To deliver a high quality service which provides clients with emotional, housing and practical support according to their needs • To provide safe, secure and high quality accommodation to clients • To work in a trauma informed way to empower clients to maximise their potential and gain the skills to live independently • To ensure referrals are managed through the referral pathway in conjunction with the wider team Key achievement areas: 1) To assist with induction and training of new staff across the team in line with organisational expectations. 2) To provide additional support to the Area Service Coordinator or Manager as necessary to maintain high quality service delivery. 3) Able to identify own training and development needs and source appropriate resources to maintain own CPD and contribute towards the wider teams CPD. 4) To champion Life in professional networks and seek new opportunities to establish positive working relationships and promote Life’s services. 5) To proactively ensure Voids are managed to reduce the financial impact on the charity. 6) To receive referrals and action within the guidelines of the identified referral pathway. 7) To interview and risk assess client referrals to identify their individual support needs. 8) To provide day-to-day support, in a trauma informed way, for clients within supported accommodation or in the local community. 9) To complete support plans and review regularly with clients to ensure any support needs are relevant and being met, including reviewing the risk assessment. 10) To facilitate a housing management service ensuring repairs and maintenance issues are reported. 11) To work with clients to ensure tenancy conditions are adhered to and the premises are kept in a clean and tidy condition. 12) To work with the Area Service Coordinator to follow up any breaches of tenancies. 13) Ensure clients are informed and are supported to access appropriate welfare benefits, health and other support services through a multi-agency approach. 14) To work with clients and the Area Services Coordinator to maximise income through ensuring rents are paid and arrears are managed appropriately. 15) Maintain all records and statistics in line with organisational policy and procedures using IT software. 16) To implement a programme of support within groups or individual sessions. Utilising both internal and external resources as appropriate. 17) Working in partnership with other professionals and agencies who are supporting our clients and who provide move on accommodation. 18) To work with Area Services Coordinator and Manager to remain on budget and identify any potential cost savings. 19) Adhere to Health and Safety procedures relating to the buildings and lone working practices. Carrying out necessary tasks as directed by the Area Services Coordinator or Manager. 20) Ensuring Safeguarding procedures are adhered to including the production of reports for social care on request. Carry out risk assessment for clients and their visitors. 21) Work in line with Life’s Equality Policy in all aspects of service delivery and working practice. Contribute positively to identifying and developing service improvements which respond to equality and diversity issues. 22) Organise and attend regular meetings with clients to facilitate their contribution to service improvements. 23) Share feedback and ideas around current provision to assist in service development 24) To work with the Area service Coordinator and Manger to identify additional funding steams and fundraising initiatives 25) To provide a telephone On Call service out of hours as part of a rota involving all support workers 26) Must be able to work flexibly and hold current driving licence Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirements of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Senior Support Worker – Supported Housing Personal skill characteristics Leadership Essential (Tick) Desirable (Tick) Experience of supporting/mentoring/training new members of staff to adjust into their role effectively Ability to influence and gain respect from colleagues within the charity, and from external contacts Ability to be pro-active and contribute to the development of services Business Management / Service Delivery Understanding of principles of budgetary control Knowledge of Health & Safety Legislation Team Working Proven team working skills and commitment to the vision and values of the charity Flexible and adaptable to the team and services needs Experience / Knowledge / Qualifications Proven experience of working within a charity Proven experience of working within a similar role in a related sector Relevant level 3 qualification Minimum of a level 2 listening skills or counselling qualification Experience of needs assessment and support planning Knowledge of Housing Benefit and Welfare Benefits systems Experience of writing reports for safeguarding purposes Understanding the needs of vulnerable people, promoting equality in all aspects of service delivery Computer literate, with knowledge of MS Office Administration skills and ability to deal with complex enquires and clients Experience of Safeguarding Children & Adults Ability to make decisions with confidence Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Ability to deal with vulnerable people sympathetically and in a non-judgemental manner Personal Committed to the vision, mission and values of the charity Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Internal Use Only Approved By: Karen Proudlock Approved Date: 17/06/2022 Issue No: 2 Review Date: 17/06/2024
Job Description
Title:
Outreach Coordinator
Responsible for:
Outreach Support workers and Volunteers
Location:
Walsall (with travel across the West Midlands)
Contract Type:
Permanent
Working Hours:
35 hours per week
Benefits:
25 days holiday plus bank holidays (pro rata), Pension
Scheme, Flexible working arrangements, Birthday leave after 1
years’ service, Paid mileage for travel to locations other than
base location.
Main purposes of the job:
• To oversee the delivery of a trauma informed, person-centred face to
face and online/virtual counselling/skilled listening service to women
experiencing pregnancy, pregnancy
loss or challenges with
motherhood, in the prison environment and on release.
• To oversee the delivery of practical support services that enable
Women to readjust to living independently in the community.
• To ensure all client referrals are allocated and assessed in a timely
manner and managed in line with best practice.
• To oversee the work carried out with the Women, their families and
partner agencies to support re-integration into the local communities
across the West Midlands.
• To provide regular managerial supervision for staff and assess training
needs to required performance and development standards
Key achievement areas:
• To liaise and build relationships with multiple referring agencies to
ensure effective communication externally
local
authorities, social work teams, health and other statutory services,
voluntary agencies and other providers to ensure referrals are
aligned with the service Life provides.
including
• To seek out, assess and respond appropriately to new referral
opportunities for the Charity in line with the project aims.
• To plan and prioritise the work undertaken by the project team,
that all services are resourced adequately, and
ensuring
contractual obligations are met.
• To provide effective line management, clear direction and key
performance indicators, motivating and supporting the team to
deliver against their objectives and overall project plan.
• To ensure all staff are implementing and working to tailored client
support plans that meet the needs of the client to achieve desired
outcomes.
• To ensure one to one and group support, is being delivered in a
trauma informed way, for clients within the prison environment and
in the local community across West Midlands. Utilising both
internal and external resources as appropriate.
• To maintain records, statistics of all project related work in line with
organisational policies and procedures, using IT software.
• To monitor and evaluate service delivery and share good practice
to inform the continuous improvement of services.
• To recruit, develop and work with volunteers to deliver holistic
services in line with the project aims.
• To maintain an up
to date understanding of regulatory
frameworks, codes of practice and legislation relating to sector
relevant work.
• To report regularly to the Director of Pregnancy Matters Online on
the development and progress of the project.
• To ensure staff engage with all clinical supervision sessions and Continued
Professional Development in line with British Association of Counsellors &
Psychotherapists ethical guidelines.
• Ability to identify additional training and development needs and source
appropriate resources to maintain own CPD.
• To ensure work and personal wellbeing by adhering to monthly one-to-one
managerial supervision sessions.
• To champion Life in professional networks and seek new opportunities to
establish positive working relationships and promote Life’s services.
• Ensuring Safeguarding procedures are reported and recorded appropriately.
To ensure women, children, staff and volunteers are kept safe from harm,
abuse or neglect.
• Work in line with Life’s Equality Policy in all aspects of service delivery and
working practice. Contribute positively to identifying and developing service
improvements which respond to equality and diversity issues.
• Oversee client feedback, case studies and contributions to ensure these are
captured and utilised in service improvement plans.
• Must be able to work flexibly and hold current driving licence
• Undertake any other duties that are essential to the job role.
Personal responsibilities:
• The post holder must assume responsibility for their own professional and personal
development (supported by Life where appropriate) to ensure their continuing
competence to deliver Life’s requirements.
• A key component of development is being fully aware of regulatory and legal
requirements impacting on operational services and ensuring that all staff within
those services are aware of and deliver their individual responsibilities
Safeguarding Children & Adults at Risk of Harm:
• Safeguarding is everyone’s responsibility, and all employees are required to act in
such a way that at all times safeguards the health and wellbeing of children and
adults at harm of risk.
• Familiarisation with, and adherence to, the appropriate organisational Safeguarding
policies and any associated guidance is an essential requirement of all employees as
is participation in related mandatory/statutory training.
• All employees must ensure that they understand and act in accordance with this
clause. If you do not understand exactly how this clause relates to you personally,
then you must seek clarification from your immediate line manager as a matter of
urgency.
• Equally, all managers have a responsibility to ensure that their team members
understand their individual responsibilities with regards to Safeguarding Children and
Adults at Harm of Risk.
• All employees will be expected to undertake a full DBS check.
Corporate behaviours:
All staff are expected to:
• Work towards the charity’s aims and objectives, and uphold it’s vision and mission
• Operate in line with our core workplace values which are:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common Good – Building a better world
• Demonstrate respect for others and value diversity
• Act responsibly regarding the health and safety of themselves and others
• Focus on the client and customer, both internally and externally, at all times
• Make an active contribution to develop the service
• Learn from, and share experience and knowledge
• Keep others informed of issues of importance and relevance
• Consciously review mistakes and successes to improve performance
• Act as an ambassador for the charity and always maintain professional standards
• Use discretion and sensitivity and be aware of issues requiring total customer
confidentiality
• Demonstrate a flexible approach to their work
• Abide by and take responsibility for the obtaining, storage, processing and sharing
of any personal data within the meaning of the General Data Protection Regulations
2018 and as defined in the relevant Life policies for all aspects of service delivery
and working practice, paying particular attention to the protection of personal
information in any form and by whatever means it is accessed by you.
In addition, all managers and supervisors will be expected to:
• Value and recognise ideas and the contribution of all team members
• Coach individuals to perform to the best of their ability
• Delegate work to develop individuals in their roles and realise their potential
• Provide support, feedback and guidance to all team members and encourage
their team to achieve work/personal life balance
This job description is not necessarily an exhaustive list of duties but is intended to reflect a
range of duties the post holder will perform. The job description will be reviewed regularly and
may be changed in consultation with the post holder.
Post title:
Personal skill characteristics
Values & Behaviours
Essential
(Tick)
Desirable
(Tick)
Ability to demonstrate, understand and apply our workplace
values. These are embedded in all roles and employees must
evidence their attitudes/behaviours
Committed to the vision, mission and values of the charity
Leadership
Ability to be pro-active and contribute to the development of
services
Ability to influence and gain respect from colleagues within the
charity, and from external contacts
Business Management / Service Delivery
Proven team management skills and commitment to the vision
and values of the charity
Flexible and adaptable to the team and services needs
Experience / Knowledge / Qualifications
Proven experience of working within a charity in a similar role
Proven experience of working within a similar role in a related
sector
Minimum of a level 3 listening skills or counselling qualification
Experience/Knowledge of needs assessment and support
planning
Level 3 Management qualification or relevant experience of
managing a team
Experience of managing and leading volunteers
Experience of managing safeguarding processes
Understanding the needs of vulnerable people, promoting
equality in all aspects of service delivery
Computer literate, with knowledge of MS Office
Administration skills and ability to deal with complex enquires
and clients
Experience of Safeguarding Children & Adults
Experience or knowledge of the criminal justice system
Ability to make decisions with confidence
Communication
Strong verbal and written communication skills
Communicates effectively and openly at all levels
Experience of communicating effectively with a wide range of
people to identify their needs, preferences and demands
Ability to promote the charity to a wide range of individuals and
external contacts
Personal
Commitment to quality, customer service, best practice and
best value in all aspects of the charity’s operation
Ability to work with people at all levels
Positive outlook and approachable personality
Ability to work on own initiative
Handles pressure of meeting deadlines and supports others
where possible
Ability to prioritise workload and plan time
Commitment to own personal and professional development
Ability to motivate others and work as part of a team
Internal Use Only
Approved By: Karen Proudlock
Issue No: 1
Approved Date: 20/08/24
Review Date: 2025
Title: Job Description Senior Support Worker – Supported Housing Accountable to: Area Services Manager & Area Services Coordinator Responsible for: Clients within the Housing Service Location: Walsall Contract Type: Permanent Working Hours: Various Benefits: 25 days holiday plus bank holidays (pro rata), Pension scheme, Flexible working arrangements, Birthday leave after 1 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: • To provide additional support to the Area Services Coordinator and Manager as required • To champion Life and the services it offers internally and externally • To deliver a high quality service which provides clients with emotional, housing and practical support according to their needs • To provide safe, secure and high quality accommodation to clients • To work in a trauma informed way to empower clients to maximise their potential and gain the skills to live independently • To ensure referrals are managed through the referral pathway in conjunction with the wider team Key achievement areas: 1) To assist with induction and training of new staff across the team in line with organisational expectations. 2) To provide additional support to the Area Service Coordinator or Manager as necessary to maintain high quality service delivery. 3) Able to identify own training and development needs and source appropriate resources to maintain own CPD and contribute towards the wider teams CPD. 4) To champion Life in professional networks and seek new opportunities to establish positive working relationships and promote Life’s services. 5) To proactively ensure Voids are managed to reduce the financial impact on the charity. 6) To receive referrals and action within the guidelines of the identified referral pathway. 7) To interview and risk assess client referrals to identify their individual support needs. 8) To provide day-to-day support, in a trauma informed way, for clients within supported accommodation or in the local community. 9) To complete support plans and review regularly with clients to ensure any support needs are relevant and being met, including reviewing the risk assessment. 10) To facilitate a housing management service ensuring repairs and maintenance issues are reported. 11) To work with clients to ensure tenancy conditions are adhered to and the premises are kept in a clean and tidy condition. 12) To work with the Area Service Coordinator to follow up any breaches of tenancies. 13) Ensure clients are informed and are supported to access appropriate welfare benefits, health and other support services through a multi-agency approach. 14) To work with clients and the Area Services Coordinator to maximise income through ensuring rents are paid and arrears are managed appropriately. 15) Maintain all records and statistics in line with organisational policy and procedures using IT software. 16) To implement a programme of support within groups or individual sessions. Utilising both internal and external resources as appropriate. 17) Working in partnership with other professionals and agencies who are supporting our clients and who provide move on accommodation. 18) To work with Area Services Coordinator and Manager to remain on budget and identify any potential cost savings. 19) Adhere to Health and Safety procedures relating to the buildings and lone working practices. Carrying out necessary tasks as directed by the Area Services Coordinator or Manager. 20) Ensuring Safeguarding procedures are adhered to including the production of reports for social care on request. Carry out risk assessment for clients and their visitors. 21) Work in line with Life’s Equality Policy in all aspects of service delivery and working practice. Contribute positively to identifying and developing service improvements which respond to equality and diversity issues. 22) Organise and attend regular meetings with clients to facilitate their contribution to service improvements. 23) Share feedback and ideas around current provision to assist in service development 24) To work with the Area service Coordinator and Manger to identify additional funding steams and fundraising initiatives 25) To provide a telephone On Call service out of hours as part of a rota involving all support workers 26) Must be able to work flexibly and hold current driving licence Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirements of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Senior Support Worker – Supported Housing Personal skill characteristics Leadership Essential (Tick) Desirable (Tick) Experience of supporting/mentoring/training new members of staff to adjust into their role effectively Ability to influence and gain respect from colleagues within the charity, and from external contacts Ability to be pro-active and contribute to the development of services Business Management / Service Delivery Understanding of principles of budgetary control Knowledge of Health & Safety Legislation Team Working Proven team working skills and commitment to the vision and values of the charity Flexible and adaptable to the team and services needs Experience / Knowledge / Qualifications Proven experience of working within a charity Proven experience of working within a similar role in a related sector Relevant level 3 qualification Minimum of a level 2 listening skills or counselling qualification Experience of needs assessment and support planning Knowledge of Housing Benefit and Welfare Benefits systems Experience of writing reports for safeguarding purposes Understanding the needs of vulnerable people, promoting equality in all aspects of service delivery Computer literate, with knowledge of MS Office Administration skills and ability to deal with complex enquires and clients Experience of Safeguarding Children & Adults Ability to make decisions with confidence Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Ability to deal with vulnerable people sympathetically and in a non-judgemental manner Personal Committed to the vision, mission and values of the charity Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Internal Use Only Approved By: Karen Proudlock Approved Date: 17/06/2022 Issue No: 2 Review Date: 17/06/2024
Job Description Title: Philanthropy Manager: Major Donor Gifts Accountable to: Head of Fundraising Location: Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa) Contract Type: Permanent Working Hours: Part-time - 21 hours per week Benefits: 25 days holiday plus bank holidays (pro rata), Pension Scheme, Flexible working arrangements, Birthday leave after 2 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: Reporting to the Head of Fundraising, the postholder will account manage a portfolio of dedicated major donors who contribute significant funding to the charity, developing and implementing inspiring supporter journeys that encourage repeated/ increased support. The postholder will work closely with the Individual Giving Manager and other fundraising team members to identify major donor prospects, ensuring thorough research and engagement to cultivate relationships and solicit major gifts. The postholder will work within a committed and supportive team environment, working collaboratively to raise awareness of the charity’s services, initiating and building mutually beneficial and sustainable relationships to ensure long-term support. The role will also involve interacting with senior church contacts such as Archbishops and diocesan representatives who have a history of support, so whilst the charity is non-religious and non-political, sensitivity within this jurisdiction will be required. Key achievement areas: The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Philanthropy Manager is responsible for shaping and delivering the end-to-end experience of existing major donors as well as cultivating new prospects. • Design, develop and implement a cohesive supporter journey strategy focussed on • supporter needs and continuous re-engagement; Inspire positive supporter journeys for major donors and potential donors, thereby increasing lifetime value of donors • Work in partnership with other members of the fundraising team to promote national campaigns and other opportunities, ensuring we maximise ROI • Work closely with the Individual Giving Manager to identify new major donors in our database and ensure smooth handover and stewardship, including promotion of our legacy literature with the aim of securing bequests • Be a key point of contact for senior church leaders and contacts who can facilitate introductions and recommendations for related funding / fundraising opportunities • Effectively manage own time, balancing the needs of the organisation and our Major Donor supporters • Maintain accurate and up to date records on Life’s database so that all relationships and activities are captured effectively • Undertake all activities in compliance with the Fundraising Regulator’s fundraising code, the Fundraising Preference Scheme and in accord with the Institute of Fundraising codes of practice, and to ensure that all communications are in compliance with relevant legislation. • Build, maintain and develop relationships with colleagues across Life, keeping an up- to-date knowledge of service developments and opportunities to collaborate with colleagues to maximise income and awareness to support service delivery. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Operate in line with our core workplace values which are: - Humanity – All people are special and equal - Solidarity – We’re with you and for you - Community – We’re better together - Charity – Doing good for one another - Common Good – Building a better world • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance Charitable Ethic & Fundraising: Life relies on voluntary income to deliver our vital services. As a result, all staff and volunteers are required to have a charitable ethic, ensuring we are careful with our donor’s funds and representing the best value for money in everything we do. This includes being an ambassador for fundraising, retail and marketing when we represent Life in each of our roles; looking for funding opportunities to pass onto the income generation team as well as taking a personal interest in supporting income generation for Life. This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Philanthropy Manager – Major Donor Gifts Personal skill characteristics Values & Behaviours Essential (Tick) Desirable (Tick) Ability to demonstrate, understand and apply our workplace values. These are embedded in all roles and employees must evidence their attitudes/behaviours Committed to the vision, mission and values of the charity Business Management / Delivery Proven track record and an in-depth expert knowledge of major donor fundraising with high level individuals of significant influence and ability to give substantial funding Ability to manage a portfolio of major donors and prospects with demonstratable knowledge of support journeys and cultivation Demonstrate experience of creative and successful written proposals and presentation pitches Ability to manage budgets Experience of using CRM/database for the purpose of donor stewardship and development. Leadership Understand and appreciate the role of Fundraising Demonstrate strategic thinking e.g. in campaigns Demonstrate use of innovative fundraising techniques Understanding relevance of moral advocacy in fundraising Experience / Knowledge / Qualifications Proven experience of working within a charity in a similar role Experience in fundraising from the general public and in particular from High Net Worth Individuals Recognised fundraising qualification (e.g. Certification by the Institute of Fundraising) A thorough understanding of GDPR, ICO and fundraising regulation Knowledge and practical experience of using IT and as analytical and management tools (e.g. report writing) Experience with managing donor relationships with a CRM system Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Personal Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Full driving license and access to your own car Approved By: Approved Date: Internal Use Only Issue No: Review Date:
LIFE 2009
Home-Based with occasional travel to Head Office (Leamington Spa)
Full-time
Job Description Title: Individual Giving Manager Accountable to: Head of Fundraising Location: Home-Based with occasional travel to Head Office (Leamington Spa) Contract Type: Permanent Working Hours: Full Time - 35 hours per week Benefits: 25 days holiday plus bank holidays (pro rata), Pension Scheme, Flexible working arrangements, Birthday leave after 2 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: Reporting to the Head of Fundraising, the postholder will work closely with colleagues across the Income Generation and Marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam) giving, lottery and raffle and other income streams associated with individual giving. The postholder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity. The postholder will work in close partnership with a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long-term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of having a baby. Key achievement areas: The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters. • Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement; • Champion best practice and stewardship with individual supporters; • Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing; • Co-ordinate all communications and messaging targeted at existing supporters; • Measure performance against campaigns and appeals; • Lead on marketing and communications around Legacy giving and Legacy and In- Memoriam supporter journeys; • Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities; • Ensure that CRM data is used and maintained effectively across the charity; • Support the team in updating GDPR policies and procedures regularly reviewed and ensuring these are adhered to across the organisation; • Support data benchmarking, prospect research and audits as required; • As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing. Individual giving, core fundraising activity • Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities; • Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc.; • Regularly report back to the Head of Fundraising on plans and activities; • Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products; • Identify and develop key audience segments, in conjunction with the marketing team; • Proactively keep up-to-date with new trends, technologies and opportunities in relation to supporter experience and direct marketing; • Develop peer networks across the sector; • Take responsibility for budget management and financial approvals; • As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant budgets. Research & Service Development • • Identify individual giving trends and use this knowledge to continually develop new products for the charity; In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth; • Oversee the compliance of third party agencies to ensure activity is carried out in line • with the values of Life, the Fundraising Code of Practice and the law; Input fully into the wider fundraising strategy by working closely with fellow colleagues, managers and the team as a whole. Information Management • Ensure data and information systems are up-to-date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges; • Create regular and detailed reports to monitor individual giving performance against campaigns and targets; • Support the maintenance of the database to ensure records are updated, procured and implemented. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Operate in line with our core workplace values which are: - Humanity – All people are special and equal - Solidarity – We’re with you and for you - Community – We’re better together - Charity – Doing good for one another - Common Good – Building a better world • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance Charitable Ethic & Fundraising: Life relies on voluntary income to deliver our vital services. As a result, all staff and volunteers are required to have a charitable ethic, ensuring we are careful with our donor’s funds and representing the best value for money in everything we do. This includes being an ambassador for fundraising, retail and marketing when we represent Life in each of our roles; looking for funding opportunities to pass onto the income generation team as well as taking a personal interest in supporting income generation for Life. This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Individual Giving Manager Personal skill characteristics Values & Behaviours Essential (Tick) Desirable (Tick) Ability to demonstrate, understand and apply our workplace values. These are embedded in all roles and employees must evidence their attitudes/behaviours Committed to the vision, mission and values of the charity Leadership Experience in creating and delivering an Individual Giving and Legacy giving strategy Experience in horizon scanning for new products/ideas/developments within individual giving and legacy income streams Willingness to contribute to the development of services. Experience in delivering results Experience / Knowledge / Qualifications Educated to degree level or equivalent and demonstrates relevant professional experience within the charity sector and in particular individual giving. Proven relevant professional fundraising experience with a successful track record Proven experience of working within a charity in a similar rol Extensive experience of designing, delivering and reporting on legacy and in-memoriam fundraising activities. e A thorough understanding of GDPR, ICO and fundraising regulation Proven experience of creating and monitoring budgets Experience of managing a telemarketing campaign and liaising with third party suppliers to execute and report on this Excellent IT skills including Microsoft packages Inspiring team leader with line management experience Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Personal Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Approved By: Approved Date: Internal Use Only Issue No: Review Date:
Job Description Title: Community Fundraising Lead: Supporter Acquisition Accountable to: Head of Fundraising Responsible for: Volunteers, supports Location: Hybrid-working based in the Midlands, with frequent travel to supporter locations (Home Counties/ Midlands) and occasional travel to Head Office (Leamington Spa) Contract Type: Permanent Working Hours: 21 hours a week including some evening and weekend Benefits: 25 days holiday plus bank holidays (pro rata), Pension Scheme, Flexible working arrangements, Birthday leave after 2 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: Reporting to the Head of Fundraising and working in close partnership with other team members, the postholder will be responsible for implementing a community fundraising strategy across a diverse range of networks – including individuals, organisations and businesses. Liaising with people at all levels, the role will be varied and have the potential for the post-holder to be creative in testing out new activities, with the opportunity to promote and be involved with exciting national campaigns and events. The postholder will be responsible for recruiting and supporting volunteers to fundraise and deliver income growth; balancing the need to be hands-on and actively fundraise with developing fundraising initiatives for the long-term. They will be ambitious and proactive, supporting in the creation of new relationships and looking for ways to promote the charity in various local settings. Working with both the Marketing and Income Generation teams, there will be opportunities to collaborate on projects and develop leads for support to maximise on fundraising activities and donor acquisition. Key achievement areas: 1) Achieve fundraising targets by generating and building on relationships within local communities to include community groups, churches, organisations, volunteers and supporters. 2) To support and maximise the effectiveness of existing local fundraising initiatives. 3) Work with local churches to increase local knowledge of what we do, encourage support through fundraising activities and collections, and build on/promote the charity’s new Ambassador programme. 4) Develop a fundraising toolbox, including a portfolio of events that become the hook for fundraising, engaging new and lapsed supporters – as well as digital assets and optimisation in partnership with Marketing 5) Oversee a small team of volunteers involved with community fundraising, ensuring they are supported in their activities and in line with the community and events fundraising strategy, giving them the tools they need to succeed. Key Skills: • Excellent written and oral presentation skills – You will be required to make regular presentations to Trustees, Senior Managers or potential donors. • Networking skills – You will be called upon to represent Life to potential donors and persuade them that our cause is the only one they should contribute to. • Effective Management skills- You will be required to recruit and line manage a community fundraising team. • Digital skills- Mobile and online giving are an increasingly integral part of community fundraising, you will need to be adept at using these technologies to promote the Community fundraising activities. Innovation skills – You will need strong ideas about how to diversify community fundraising activities • • Budget management skills – You will need to work effectively with limited resources • Time Management skills – You will need to be able to prioritise and meet deadlines • Fundraising Code of practice – You will need to adhere to all applicable Fundraising codes of practice as issued by the Fundraising Regulator Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Operate in line with our core workplace values which are: - Humanity – All people are special and equal - Solidarity – We’re with you and for you - Community – We’re better together - Charity – Doing good for one another - Common Good – Building a better world • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance Charitable Ethic & Fundraising: Life relies on voluntary income to deliver our vital services. As a result, all staff and volunteers are required to have a charitable ethic, ensuring we are careful with our donor’s funds and representing the best value for money in everything we do. This includes being an ambassador for fundraising, retail and marketing when we represent Life in each of our roles; looking for funding opportunities to pass onto the income generation team as well as taking a personal interest in supporting income generation for Life. This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Community Fundraising Lead: Supporter Acquisition Personal skill characteristics Values & Behaviours Essential (Tick) Desirable (Tick) Ability to demonstrate, understand and apply our workplace values. These are embedded in all roles and employees must evidence their attitudes/behaviours Committed to the vision, mission and values of the charity Leadership Ability to lead, inspire and motivate a team of volunteers Ability to communicate clearly and persuasively in writing or verbally to supporters and volunteers Business Management / Service Delivery Ability to manage and deliver agreed income targets IT literate in Office 365, internet and CRM database systems Sound knowledge of legislation, regulations and financial issues related to fundraising Ability to work across a wide geographical area where necessary Ability to network, source and manage long-term profitable relationships with individuals and organisations Experience / Knowledge / Qualifications Proven experience of working within a charity in a similar role Has a comprehensive knowledge of community and events fundraising Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Personal Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Full driving license and access to your own car Approved By: Approved Date: Internal Use Only Issue No: Review Date:
Job Description Title: Community Fundraising Lead: Supporter Retention Accountable to: Head of Fundraising Responsible for: Volunteers, supports Location: Hybrid-working based in the Midlands, with frequent travel to supporter locations (Home Counties/ Midlands) and occasional travel to Head Office (Leamington Spa) Contract Type: Permanent Working Hours: 21 hours a week including some evening and weekend Benefits: 25 days holiday plus bank holidays (pro rata), Pension Scheme, Flexible working arrangements, Birthday leave after 2 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: Reporting to the Head of Fundraising and working in close partnership with other team members, the postholder will be responsible for building on our existing community fundraising initiatives, which includes networks of loyal volunteers and church contacts – from international pilgrim participants completing fundraising treks to congregations organising bake sales. Liaising with people at all levels, the role will oversee initiatives such as our Ambassador programme, encouraging people to be confident representatives of the charity and ensure they are equipped to share key updates about national campaigns and community fundraising initiatives. The postholder will be responsible for providing support and guidance to individuals and small groups of existing volunteers across a range of geographical areas, many of whom have been on a journey with the charity for decades, recognising their values whilst ensuring the updated mission of the charity is respected and communicated effectively. Working with both the Marketing and Income Generation teams, there will be opportunities to collaborate on projects and develop leads for support to maximise on fundraising activities and donor retention. Key achievement areas: 1) Achieve fundraising targets by generating and building on relationships within local communities to include community groups, churches, organisations, volunteers and supporters. 2) To support and maximise the effectiveness of existing local fundraising initiatives. 3) Work with local churches to increase local knowledge of what we do, encourage support through fundraising activities and collections, and build on/promote the charity’s Ambassador programme. 4) Develop a fundraising toolbox, including a portfolio of events and opportunities that become the hook for fundraising, engaging new, current and lapsed supporters. 5) Manage and develop a small team of volunteer community fundraisers and ensure they are supported in their activities in line with the community and events fundraising strategy, giving them the tools they need to succeed. Key Skills: • Excellent written and oral presentation skills – You will be required to make regular presentations to Trustees, Senior Managers or potential donors. • Networking skills – You will be called upon to represent Life to potential donors and persuade them that our cause is the only one they should contribute to. • Effective Management skills- You will be required to recruit and line manage a community fundraising team. • Digital skills- Mobile and online giving are an increasingly integral part of community fundraising, you will need to be adept at using these technologies to promote the Community fundraising activities. Innovation skills – You will need strong ideas about how to diversify community fundraising activities • • Budget management skills – You will need to work effectively with limited resources • Time Management skills – You will need to be able to prioritise and meet deadlines • Fundraising Code of practice – You will need to adhere to all applicable Fundraising codes of practice as issued by the Fundraising Regulator Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Operate in line with our core workplace values which are: - Humanity – All people are special and equal - Solidarity – We’re with you and for you - Community – We’re better together - Charity – Doing good for one another - Common Good – Building a better world • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance Charitable Ethic & Fundraising: Life relies on voluntary income to deliver our vital services. As a result, all staff and volunteers are required to have a charitable ethic, ensuring we are careful with our donor’s funds and representing the best value for money in everything we do. This includes being an ambassador for fundraising, retail and marketing when we represent Life in each of our roles; looking for funding opportunities to pass onto the income generation team as well as taking a personal interest in supporting income generation for Life. This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Community Fundraising Lead: Supporter Retention Personal skill characteristics Values & Behaviours Essential (Tick) Desirable (Tick) Ability to demonstrate, understand and apply our workplace values. These are embedded in all roles and employees must evidence their attitudes/behaviours Committed to the vision, mission and values of the charity Leadership Ability to lead, inspire and motivate a team of volunteers Ability to communicate clearly and persuasively in writing or verbally to supporters and volunteers Business Management / Service Delivery Ability to manage and deliver agreed income targets IT literate in Office 365, internet and CRM database systems Sound knowledge of legislation, regulations and financial issues related to fundraising Ability to work across a wide geographical area where necessary Ability to network, source and manage long-term profitable relationships with individuals and organisations Experience / Knowledge / Qualifications Proven experience of working within a charity in a similar role Has a comprehensive knowledge of community and events fundraising Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Personal Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Full driving license and access to your own car Approved By: Approved Date: Internal Use Only Issue No: Review Date:
Job Description Title: Communications and Marketing Manager Accountable to: Director of Income Generation and Housing Reporting to: Head of Brand, Communications and Marketing Location: Salary: Home Based with occasional travel to Head Office (Leamington Spa) £34,000 to £40,000 depending on experience Contract Type: Permanent Working Hours: Full time - 35 hours per week (job share considered) Benefits: 25 days holiday plus bank holidays (pro rata), Pension scheme, Flexible working arrangements About the role We’re recruiting for a talented Communications and Marketing Manager to join us moving into an exciting new era for our charity. This is an opportunity for the successful candidate to show their creative and strategic communication skills and take ownership of innovative projects. The Communications and Marketing Manager will be responsible for planning and creating content for multiple channels and audiences in accordance with the Brand, Communications and Marketing departments priorities. This includes employing a range of copy, design and digital marketing skills to reach and engage women who need our vital support and the supporters who enable us to offer our housing, practical support, advocacy and Helpline & counselling services. Main purposes of the job Reporting to the Head of Brand, Communications and Marketing and joining marketing and fundraising team meetings as requested, the post holder will take responsibility for content marketing strategies and delivery, internally and externally. You will be working closely with the marketing team and with colleagues across different departments to understand their services’ marketing needs and create compelling messaging and high quality comms that have a positive impact on the charity’s profile. The postholder will work with the marketing and fundraising team to fulfil the communications strategy and plans, using their own initiative, creativity and professional skills to drive growth of new supporter acquisition and client numbers. Key Responsibilities The Communications and Marketing Manager will work across several areas, including: 1. Digital Marketing • Plan and develop content to support Life’s strategic objectives in the areas of: digital marketing, including email, social media, video, campaigns etc. • Collaborate with the wider marketing team to increase Life’s digital footprint, deliver professional content standards, and drive Life’s growth in client acquisition, income generation, and supporter acquisition • Employ best practices and creative ideas for national brand awareness and growth • With the marketing team, be a guardian of the Life brand, ensuring correct, consistent, integrated, and effective use of our branding, tone of voice, and house style internally and externally • Ensure all digital information is accurate, up to date, and relevant • Strategize with the team to grow multiple channels and develop funnels according to campaign objectives 2. Campaign Marketing • Develop and maintain networks of contacts to assist in cascading campaign messaging and support fundraising and other departments • Experience of a variety of marketing and campaigning tools, on- and off-line • Keep to date with communications technology and marketing trends, including AI 3. Content creation • Support the Digital Marketing Co-ordinator in their social media and storytelling work and offer advice that aligns with and enhances the effectiveness of Life’s overall marketing strategy • Deliver excellent copywriting across digital channels • Deliver engaging and accessible graphic design • Create engaging social media, digital and print content and see it through to delivery • Use a knowledge of various platforms to develop and repurpose content appropriately 5. Other • Keep effective track of content and digital work, reporting to the Head of Brand, Communications and Marketing on progress and offering ideas for content, campaigns and improvements for the purposes of brand reach and engagement • Support in monitoring brand sentiment and internal and external communications and liaise with marketing team to respond in a timely and appropriate manner • Develop good relationships with team members in all departments • Any other duties commensurate with the level of position and grade About you Strong digital and content skills • A proven track record of creating digital content that creates value for audiences. • Strong working knowledge and experience in various forms of marketing. • Experience in organising a workload and schedule that aligns with wider aims of an organisation. • Significant experience communicating with different audiences. • An understanding of SEO, inbound marketing, and content strategy / creation. • Strong internal/stakeholder communication skills. • Have a working knowledge of WordPress and Elementor in order to support website management and work effectively with our Website and Software Developer • Have an awareness of integration of digital marketing tools • Understanding of user journeys and experience, and how to optimise these • Show a good level of design skills using software such as Canva/InDesign/Adobe/ • Have some experience of video creation and editing, or managing video content development Project management skills • Excellent organisational, planning, prioritisation and time management skills with an ability to work to deadlines and change priorities when needed. Ability to recognise risks and communicate effectively to avoid these. • Confident working with suppliers, including printers and specialists, to ensure high quality delivery of all aspects of a campaign • Confident using data to analyse audience insight, to increase conversion rates and achieve excellent stakeholder experience • Possess a good grasp of different analytics tools, including GA4, for evaluating and reporting on performance of campaigns High work quality and passion for innovation • Excellent eye for detail, works to deliver high-quality work. A passion for innovation, an open mind, and a willingness to learn and grow. • An ability to work well in a team and independently. Strong interpersonal skills • Excellent communication skills, energetic and passionate. Demonstrable track record of building lasting professional relationships. Charity and fundraising interest • An understanding of the charity sector or an interest in charities would be a bonus. • Knowledge of digital fundraising, digital brand awareness opportunities and digital conversion. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold its vision and mission. • Demonstrate respect for others and value diversity. • Act responsibly regarding the health and safety of themselves and others. • Focus on the client and customer, both internally and externally, at all times. • Make an active contribution to develop the service. • Learn from, and share experience and knowledge. • Keep others informed of issues of importance and relevance . • Consciously review mistakes and successes to improve performance. • Act as an ambassador for the charity and always maintain professional standards. • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality. • Demonstrate a flexible approach to their work. • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Communications and Marketing Manager Personal skill characteristics Strategic Ability / Innovation Essential (Tick) Desirable (Tick) Experience in creating and delivering a digital marketing and communications strategy Experience in horizon scanning for new products/ideas/developments within digital marketing Willingness to contribute to the development of services Experience in delivering and demonstrating results Experience / Knowledge / Qualifications At least 5 years of experience in various forms of content creation and communications, and able to demonstrate relevant professional experience within digital marketing Experience in the charity sector or in fundraising Experience of designing and delivering digital marketing and communication activities. An understanding of GDPR and other relevant regulations Excellent IT skills including Microsoft packages Holds a relevant qualification Proven relevant experience with a successful track record Experience with national campaign marketing Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Ability to remain calm in crisis communications situations Personal Committed to the vision, mission and values of the charity Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Personal philosophy of ethical, respectful and compassionate communications
LIFE 2009
Area Services Manager & Area Services Coordinator
Part-time
Job Description Title: Support Worker – Supported Housing Accountable to: Area Services Manager & Area Services Coordinator Responsible for: Clients within the Housing Service Location: Contract Type: Working Hours: Benefits: Various Various Various 25 days holiday plus bank holidays (pro rata), Pension scheme, Flexible working arrangements, Birthday leave after 2 years’ service. Paid mileage for travel to locations other than base location. Main purposes of the job: • To deliver a high quality service which provides clients with emotional, housing and practical support according to their needs • To provide safe, secure and high quality accommodation to clients • To work in a trauma informed way to empower clients to maximise their potential and gain the skills to live independently • To ensure referrals are managed through the referral pathway in conjunction with the wider team Key achievement areas: 1) To receive referrals and action within the guidelines of the identified referral pathway. 2) To interview and risk assess client referrals to identify their individual support needs. 3) To provide day-to-day support, in a trauma informed way, for clients within supported accommodation or in the local community. 4) To complete support plans and review regularly with clients to ensure any support needs are relevant and being met, including reviewing the risk assessment. 5) To facilitate a housing management service ensuring repairs and maintenance issues are reported. 6) To work with clients to ensure tenancy conditions are adhered to and the premises are kept in a clean and tidy condition. 7) To work with the Area Service Coordinator to follow up any breaches of tenancies. 8) Ensure clients are informed and are supported to access appropriate welfare benefits, health and other support services through a multi-agency approach. 9) To work with clients and the Area Services Coordinator to maximise income through ensuring rents are paid and arrears are managed appropriately. 10) Maintain all records and statistics in line with organisational policy and procedures using IT software. 11) To implement a programme of support within groups or individual sessions. Utilising both internal and external resources as appropriate. 12) Working in partnership with other professionals and agencies who are supporting our clients and who provide move on accommodation. 13) To work with Area Services Coordinator and Manager to remain on budget and identify any potential cost savings. 14) Adhere to Health and Safety procedures relating to the buildings and lone working practices. Carrying out necessary task as directed by the Area Services Coordinator or Manager. 15) Ensuring Safeguarding procedures are adhered to including the production of reports for social care on request. Carry out risk assessment for clients and their visitors. 16) Work in line with Life’s Equality Policy in all aspects of service delivery and working practice. Contribute positively to identifying and developing service improvements which respond to equality and diversity issues. 17) Organise and attend regular meetings with clients to facilitate their contribution to service improvements. 18) Share feedback and ideas around current provision to assist in service development 19) To work with the Area Service Coordinator and Manger to identify additional funding steams and fundraising initiatives 20) To provide a telephone On Call service out of hours as part of a rota involving all support workers 21) Must be able to work flexibly and hold current driving licence Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirements of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total client confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Support Worker – Supported Housing Personal skill characteristics Team Work Proven team working skills and commitment to the vision and values of the charity Flexible and adaptable to the team and services needs Business Management / Service Delivery Knowledge of Health & Safety Legislation Understanding of principles of budgetary control Ability to share ideas around service development Experience / Knowledge / Qualifications Proven experience of working within a charity Proven experience of working within a similar role in a related sector Minimum of a level 2 listening skills or counselling qualification Relevant Level 2 qualification Knowledge of needs assessment and support planning Knowledge of Housing Benefit and Welfare Benefits systems Understanding the needs of vulnerable people, promoting equality in all aspects of service delivery Computer literate, with knowledge of MS Office Administration skills and ability to deal with complex enquires and clients Understanding of Safeguarding Children & Adults Experience of writing reports for safeguarding purposes Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Ability to deal with vulnerable people sympathetically and in a non-judgemental manner Essential (Tick) Desirable (Tick) Personal Committed to the vision, mission and values of the charity Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Internal Use Only Approved By: Karen Proudlock Issue No: 6 Approved Date: 17/06/2022 Review Date: 17/06/2024
Job Description Title: Finance Manager Accountable to: Responsible for: Location: Contract Type: Working Hours: Benefits: Director of Finance Managing the day-to-day running of the Finance Function Leamington Spa Permanent 35 Hours to be worked across 5 days 25 days holiday plus bank holidays (pro rata), Pension Scheme, Flexible working arrangements, Birthday leave after 1 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: Reporting directly to the Director of Finance, the Finance Manager will oversee the Finance Team and ensure the smooth running of the department. They will be responsible for producing Monthly Management Accounts and Budget Variation Reports with an eye for accuracy. They will be responsible for reconciling all Balance Sheet items and investigating any differences arising, analysis of all Income and Expenditure codes and liaising with budget holders to understand any variances against Budget. They will assist with Budget Setting and updating the Finance Software once Budgets are finalised. The role will include liaising closely with the wider organisation and assisting with any queries arising, as well as providing meaningful financial information in a clear and legible format. Excellent communication skills are therefore essential. The Finance Manager will be collaborative in their approach and will be instrumental in assisting the Director of Finance with reviewing and updating all Finance Policies and Procedures, as well as producing a comprehensive Finance Handbook that will serve to standardise processes across the department. Daily Management responsibilities will include: • Managing the Team and offering guidance and support • Day to day financial transactions using Xero • Daily cash management • Organising regular departmental tasks and prioritising accordingly • VAT (including consideration of Partial Exemption) Identifying and implementing efficiencies and controls • • Preparation of Annual Accounts and liaising with Auditors • Any other duties required to ensure the smooth running of the department Key achievement areas: • Meeting reporting deadlines • Preparing Budget Variance Reports • Preparing Management Accounts for review by the Director of Finance • Bringing the posting of day to day transactions up to date • Control Accounts reconciled monthly • Identifying and addressing miscoded items • Maximising use of Xero Software functionality Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold its vision and mission • Operate in line with our core workplace values which are: - Humanity – All people are special and equal - Solidarity – We’re with you and for you - Community – We’re better together - Charity – Doing good for one another - Common Good – Building a better world • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Finance Manager Personal skill characteristics Values & Behaviours Essential (Tick) Desirable (Tick) Ability to demonstrate, understand and apply our workplace values. These are embedded in all roles and employees must evidence their attitudes/behaviours Committed to the vision, mission and values of the charity Leadership Ability to lead collaboratively, ensuring all staff are heard. Confidence to give opinions whilst considering the opinions of others Confidence to assert authority when required Business Management / Service Delivery Able to work to strict deadlines both internal and external Applies an organised approach to tasks Excellent at presenting financial information in a legible format Strategic Ability / Innovation Proficient in developing and implementing strategies to improve processes and efficiencies within the department Able to work on own initiative and identify areas for improvement Proven track record in achieving cost savings Experience / Knowledge / Qualifications Proven experience of working within a charity in a similar role Qualified to ACCA/CIMA level with a minimum of 2 years experience Knowledge and experience of Partial Exemption VAT Extensive experience in preparing Control Accounts and investigating differences Proficient in Microsoft Office and excellent Excel skills Experience of Xero Accounting Software Competent in using databases Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Personal Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Approved By: Approved Date: Internal Use Only Issue No: Review Date:
Title: Job Description Head of Fundraising (Philanthropy Manager) Accountable to: Director of Income Generation & Housing Location: Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa) Contract Type: Permanent Working Hours: Full Time (35 hours per week) Benefits: 25 days holiday plus bank holidays, Pension Scheme, Flexible working arrangements, Birthday leave after 1 years’ service, Paid mileage for travel to locations other than base location. Main purposes of the job: This role has been identified by the board of trustees as strategically critical due to the importance of building sustainable fundraising for the future and the need to provide direction and management for the fundraising team. The role will be responsible for ensuring leadership in the development of fundraising, building the foundations of fundraising now and into the future. The post holder will lead in ensuring team members are developing the foundations, relationships, retention and acquisition plans for fundraising and ensuring this translates into income. The approach and ethos of this leadership must ensure we are in line with our brand; advocating for a society that supports parenthood; winning hearts and minds of new audiences through being woman-centred, whilst retaining our current supporter base by reiterating our ethical foundation. Reporting to the Director of Income Generation & Housing, the postholder will also account manage a portfolio of dedicated major donors who contribute significant funding to the charity, developing and implementing inspiring supporter journeys that encourage repeated/ increased support. The postholder will work closely with the Individual Giving Manager and other fundraising team members to identify major donor prospects, ensuring thorough research and engagement to cultivate relationships and solicit major gifts. The postholder will work within a committed and supportive team environment, working collaboratively to raise awareness of the charity’s services, initiating and building mutually beneficial and sustainable relationships to ensure long-term support. Key achievement areas: The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Head of Fundraising (Philanthropy Manager) is responsible for shaping and deliver the end-to-end experience of potential donors, cultivating new prospects and delivering a lifetime value based stewardship journey that maximises their potential in all income streams and donor types. Specifically for the Head of Fundraising • To take the strategic lead, in conjunction with the Director of Income Generation and Housing, for the development and delivery of the Life’s fundraising strategy in support of our goals and ambitions. • To ensure team members are developing the foundations, relationships, retention and acquisition plans for fundraising and ensuring this translates into income. • To effectively lead and manage the fundraising team; ensuring that all income stream activity is effective and driving cross-income stream working projects such as campaigns and awareness weeks. • To ensure fundraising is ingrained in organisational culture, including use of volunteers within fundraising and volunteers in other departments demonstrate a fundraising culture. • Budget Management: Oversee the department's budget, ensuring efficient use of resources. Strategy and planning: • Responsible for reviewing and implementing the fundraising strategy. • Manage and monitor budgets to ensure that targets are met. • Lead on overseeing and implementing effective fundraising systems and processes across the organisation. • Work closely with the Director of Income Generation, Marketing and Housing to develop a clear operational plan, to ensure we meet targets and deadlines, with regular performance reports to the Director. • Work closely and collaboratively with marketing and with the Service Leads and Project Teams to develop the programmes, outputs, outcomes, budgets and case studies required to secure income. Relationship building and stewardship: • Manage the fundraising team in maintaining current and acquiring new key fundraising relationships with a focus on supporter journeys and excellent stewardship across all income streams. • Stakeholder Engagement: Develop and maintain relationships with external stakeholders, including sector partners, community organisations, and statutory bodies. • To work closely with the Marketing Department to ensure the development of brand guidelines, Case for Support and other language documents: Ensure brand is adopted and consistent across all communications, collaborating with internal teams to align efforts with organisational goals. Administration: • Ensure effective administrative procedures are in place to support and monitor fundraising. This includes ensuring the keeping of donor records and that our database is up to date. • Ensure all fundraising decisions and activity complies with the current regulations including the Fundraising Regulator, ICO and GDPR. Major Donors: • • Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement; Inspire positive supporter journeys for major donors and potential donors, thereby increasing lifetime value of donors • Work in partnership with other members of the fundraising team to promote national campaigns and other opportunities, ensuring we maximise ROI • Work closely with the Individual Giving Manager to identify new major donors in our database and ensure smooth handover and stewardship, including promotion of our legacy literature with the aim of securing bequests • Be a key point of contact for senior church leaders and contacts who can facilitate introductions and recommendations for related funding / fundraising opportunities • Effectively manage own time, balancing the needs of the organisation and our Major Donor supporters • Maintain accurate and up to date records on Life’s database so that all relationships and activities are captured effectively • Undertake all activities in compliance with the Fundraising Regulator’s fundraising code, the Fundraising Preference Scheme and in accord with the Institute of Fundraising codes of practice, and to ensure that all communications are in compliance with relevant legislation. • Build, maintain and develop relationships with colleagues across Life, keeping an upto-date knowledge of service developments and opportunities to collaborate with colleagues to maximise income and awareness to support service delivery. Personal responsibilities: • The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements. • A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities Safeguarding Children & Adults at Risk of Harm: • Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk. • Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. • All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency. • Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults at Harm of Risk. Corporate behaviours: All staff are expected to: • Work towards the charity’s aims and objectives, and uphold it’s vision and mission • Operate in line with our core workplace values which are: - Humanity – All people are special and equal - Solidarity – We’re with you and for you - Community – We’re better together - Charity – Doing good for one another - Common Good – Building a better world • Demonstrate respect for others and value diversity • Act responsibly regarding the health and safety of themselves and others • Focus on the client and customer, both internally and externally, at all times • Make an active contribution to develop the service • Learn from, and share experience and knowledge • Keep others informed of issues of importance and relevance • Consciously review mistakes and successes to improve performance • Act as an ambassador for the charity and always maintain professional standards • Use discretion and sensitivity and be aware of issues requiring total customer confidentiality • Demonstrate a flexible approach to their work • Abide by and take responsibility for the obtaining, storage, processing and sharing of any personal data within the meaning of the General Data Protection Regulations 2018 and as defined in the relevant Life policies for all aspects of service delivery and working practice, paying particular attention to the protection of personal information in any form and by whatever means it is accessed by you. In addition, all managers and supervisors will be expected to: • Value and recognise ideas and the contribution of all team members • Coach individuals to perform to the best of their ability • Delegate work to develop individuals in their roles and realise their potential • Provide support, feedback and guidance to all team members and encourage their team to achieve work/personal life balance Charitable Ethic & Fundraising: Life relies on voluntary income to deliver our vital services. As a result, all staff and volunteers are required to have a charitable ethic, ensuring we are careful with our donor’s funds and representing the best value for money in everything we do. This includes being an ambassador for fundraising, retail and marketing when we represent Life in each of our roles; looking for funding opportunities to pass onto the income generation team as well as taking a personal interest in supporting income generation for Life. This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed regularly and may be changed in consultation with the post holder. Post title: Head of Fundraising (Philanthropy Manager) Personal skill characteristics Values & Behaviours Essential (Tick) Desirable (Tick) Ability to demonstrate, understand and apply our workplace values. These are embedded in all roles and employees must evidence their attitudes/behaviours Committed to the vision, mission and values of the charity Leadership Ability to lead a FundraisingTeam in delivering the required strategic aims and everyday requirements of the department Ability to be an influential member of Senior Leadership Team, supporting on cross-organisational business requirements as well as guiding the organisation with their knowledge in their specific department responsibilities. Business Management / Service Delivery Knowledge of the methodology of how to strategically increase fundraising income through maintaining current support and acquiring new support, with a focus on stewardship and supporter journeys. Experience of building fundraising processes and procedures that allow for the development of income streams. Experience of leading a fundraising team in development of initiatives that are across income streams. Experience of ensuring all fundraising activities are efficient, ensuring a positive ROI in everything we do. Experience of ensuring compliance with all relevant codes and regulations. Strategic Ability / Innovation Experience of development and implementation of a Fundraising strategy. Proven track record and an in-depth expert knowledge of major donor fundraising with high level individuals of significant influence and ability to give substantial funding Ability to manage a portfolio of major donors and prospects with demonstratable knowledge of support journeys and cultivation Demonstrate experience of creative and successful written proposals and presentation pitches Experience / Knowledge / Qualifications Proven experience of working within a charity or organisation within a similar role Communication Strong verbal and written communication skills Communicates effectively and openly at all levels Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands Ability to promote the charity to a wide range of individuals and external contacts Personal Commitment to quality, customer service, best practice and best value in all aspects of the charity’s operation Ability to work with people at all levels Positive outlook and approachable personality Ability to work on own initiative Handles pressure of meeting deadlines and supports others where possible Ability to prioritise workload and plan time Commitment to own personal and professional development Ability to motivate others and work as part of a team Approved By: Approved Date: Internal Use Only Issue No: Review Date:
LIFE 2009
40,000 - 44,000 per year
Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa)
Full-time
9th January 2026
We are seeking a dynamic and strategic Head of Fundraising (Philanthropy Manager) to lead our fundraising efforts and drive sustainable income growth. This is a pivotal role identified by our Board of Trustees as critical to the future of Life Charity. You will shape and deliver our fundraising strategy, lead a talented team, and cultivate relationships with major donors and supporters.
Reporting to the Director of Income Generation & Housing, you will:
- Take strategic ownership of Life’s fundraising strategy and ensure its successful delivery.
- Lead and inspire the fundraising team, embedding a culture of collaboration and innovation.
- Manage and grow relationships with major donors, creating inspiring supporter journeys that encourage long-term engagement.
- Oversee budgets, systems, and processes to ensure efficiency and compliance with fundraising regulations.
- Work closely with marketing and service teams to develop compelling cases for support and impactful campaigns.
About You:
We’re looking for someone who is:
- Experienced:Proven track record in fundraising leadership, major donor cultivation, and strategic income growth.
- Innovative:Skilled in developing creative proposals and pitches that win hearts and minds.
- Collaborative:Able to work across teams and build strong relationships internally and externally.
- Values-driven:Committed to Life’s mission and able to champion our ethos in all fundraising activities.
Essential skills and experience include:
- Leadership of fundraising teams and strategy development.
- Expertise in major donor fundraising and supporter stewardship.
- Strong communication and presentation skills.
- Knowledge of compliance with fundraising codes and GDPR.
About Life:
Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.
Our Values:
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal.
- Solidarity – We’re with you and for you.
- Community – We’re better together.
- Charity – Doing good for one another.
- Common good – Building a better world.
Information about the role:
For further information, please see the attached job description.
Salary: £40,000 – £44,000 per annum
Hours: 35 hours per week
Location: Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa)
Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
How to apply
Should you be interested in this role, then please click on the Apply button below: