Senior Support Worker: Crisis Support Drop-In Service

“Caring, calming, compassionate” – Are they words people often use to describe you?

Are you looking for a rewarding new role where you can truly make a BIG difference in your local community?

Could you lead the delivery of a compassionate person-centered support service for people with urgent emotional wellbeing needs, and provide them a non-clinical community-based alternative to A&E?

You will be joining an amazing team delivering this service!

We are looking to recruit supportive and caring individuals with a passion for helping people in need, to deliver non-clinical mental health and wellbeing support at Derbyshire Mind’s Crisis Support Drop-In service across our three sites; Buxton, Ripley & Swadlincote.

The Senior Support Worker will work providing support and occasional cover for all three sites, subject to the needs of the service/s.

Derbyshire Mind’s Crisis Support Drop-In services are supportive non-clinical crisis services for adults who self-define as needing immediate help with their mental health or emotional wellbeing. Located in Buxton, Ripley and Swadlincote, the services offer out-of-hours mental health help, support and signposting in a relaxed and comfortable community environment. The services are open on Friday and Saturday evenings and Sunday afternoons, all year round.

We have an exciting opportunity for enthusiastic and resilient mental health support workers to join our friendly supportive team and to help deliver this vital service to local people. This will include providing support to people who may be experiencing, or may otherwise experience, a mental health crisis. This includes offering a listening ear along with structured support to develop a wellbeing plan and signposting advice.

The Role

Role:Senior Support Worker: Crisis Support Drop-In service

Hours: Full time: Average 37 hours per week including Crisis Support shifts worked on site as required

Salary: £28,840 pa

Contract: Fixed term contract to 31st March 2027, with potential for an ongoing contract extension.

Location: preferred site

Job Purpose:The Senior Support Worker role is a key member of the team both ensuring delivery of the Crisis Support Drop-In Service and also leading and working alongside the Crisis Support Drop-In Service Team, Support Workers, Volunteers and other members of the team across all sites. The Senior Support Worker is responsible for providing leadership of the CSDI team on-site, liaising with other services, reporting to the Services Lead ensuring support to/for attendees in an empathetic, non-judgemental, person-centered manner. The CSDI Senior Support Worker is employed on a "flexible by location" basis, so the ability to travel to and from other sites is essential for this role.

Working Pattern: The Service runs year-round so the rota includes public holiday working.

Key Roles and Responsibilities: The Senior Support Worker is responsible for delivering the Crisis Support Drop-In Service for people who arrive in emotional distress, using active listening without judgement, and assessing, monitoring and supporting individuals on a one-to-one basis. The Senior Support Worker is responsible for ensuring all aspects of the service are staffed and that all staff are trained and supported in their role/s. A driving license and access to a car is necessary as the service operates at times when public transport doesn't run and to attend such meetings, events, etc. as might be required as part of the role, especially when promoting the service with partners externally. Please see the Job Description and Person Specification for the full details.

How to Apply:

1. Click on the on the link below – you will be taken to NHS Jobs website where our recruitment processes are managed.
2. Please read through the Job Description and Person Specification.

Apply Here

Apply Here

For an Informal Conversation about the Role before Applying: Please contact Laura Baines our Services Lead at

recruitment@derbyshiremind.org.uk to arrange a time for a phone call.

About Derbyshire Mind:

Derbyshire Mind is a local independent mental health charity within the national Mind network. Our focus is on improving mental health and wellbeing for people across Derby and Derbyshire. We provide a range of advocacy and community mental wellbeing services designed to support people with mental health problems as well as the wider population. We have over 50 years’ experience of working locally, supporting people in Derby and Derbyshire to maintain good mental health.

Derbyshire Mind’s Vision: For everyone in Derbyshire to have good mental wellbeing and to live their best life.

Derbyshire Mind’s Values: Working Together: We work alongside others for the greater good

Learning Together:We always aim to do things betterEmpowering:We support people to fulfil their potentialRespectful:We don’t judge, we treat others as equalsPositive:We are progressive and focus on solutions