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Senior Student Adviser

Listed by Birmingham City Students' Union

Applying

Salary

£33,449.00 - £36,900.00

Details

We’re looking for a Senior Student Adviser to deliver high quality, independent advice and manage complex casework at BCUSU.

BCUSU's Advice Team provide essential support to all students at BCU, on issues related to academics and housing. We're completely independent from the University, and provide confidential support for students' issues.

This is a great opportunity for an Adviser looking to step into a supervisory role, with additional responsibilities. You'll provide day-to-day professional oversight and guidance to our team of advisers and ensure a high quality of advice delivery.

Key responsibilities:

• Deliver high-quality, independent advice and manage complex casework that provides measurable benefit to students.
• Responsible for day-to-day operational practice, whilst supporting quality assurance, and service capability in line with BCUSU values.
• Support advice insight generation, service development, and influence at thematic level

Download job description (PDF)

Who we're looking for...

The successful candidate will have:

• Relevant Advice training (e.g. Citizens Advice / AdviceUK)
• Minimum 2 years’ experience of delivering advice and casework in a relevant setting
• Experience of managing complex and sensitive cases
• Understanding of quality standards within advice provision (e.g. AdviceUK)
• Experience of supporting or guiding others in a professional context
• Advanced communication and stakeholder engagement skills
• Ability to manage complex, high-risk and emotionally demanding cases
• Strong analytical and problem-solving skills
• Ability to ensure consistency and quality of practice
• High level of accuracy and attention to detail, including audit-ready recording-keeping
• Ability to identify patterns and translate insight into practical action
• Ability to work influence outcomes at department or school/college (or equivalent) level
• Excellent standard of IT literacy, including Excel, Word, Outlook and Advice Management System (e.g. AdvicePro)
• Resilience and ability to manage competing demands

Hours

Full time, 35 hours per week.

Salary

£33,449 - £36,900 (Grade D)

To apply

• Completing our online applicationform - you will be asked to provide some basic personal details, and answer five screening questions
• Submitting your CVby email tostudentunionjobs@bcu.ac.uk

Please ensure you do both of these steps to confirm your application.

Apply now!

Application deadline:

Sunday 19th July, 11pm

Selection process

Shortlisting will take place from Monday 20th July, with interview offers sent to candidates from Thursday 23rd July

Interview date

Monday 6th August

Why work for BCUSU?

Staff members have a number of benefits:

• Generous Holidays (32 days plus 8 Bank Holidays paid annual leave pro-rata)
• Optional Contributory Pension Scheme (eligible for joining after completion of probation period)
• Additional day holiday for Wedding day and Graduation day
• Enhanced Maternity, Paternity, Adoption pay and leave
• Health Care Cash Plan - money back on everyday health care such as dental, optical and physio costs, and additional benefits like remote GP appointments, mental health support, exclusive discounts on high street purchases and more.
• Volunteering – take one day volunteering and BCUSU will match it with another day for you to volunteer
• Paid Compassionate Leave
• Cycle to Work Scheme
• Access to student discount platforms
• BCU Library membership
• Staff socials – subsidised events usually Summer and/or Christmas

Other info:

BCUSU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require any reasonable adjustments to assist you in the application or interview process please get in touch to discuss your needs, by emailing studentunionjobs@bcu.ac.uk

Employment

Full-Time

Job Type

Core

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