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Description
NOW HIRING: POSITION SUMMARY:
WHAT YOU WILL DO:
- The Rainforest Alliance’s Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate;
- Provide technical support and guidance to internal teams (Quality of Implementation, Producer Support, Customer Success, overseas colleagues) and Certification Bodies (CBs) regarding the Supply Chain requirements, policies and rules;
- Provide support and participate in Calibration Meetings with global and regional QoI and CS colleagues to ensure consistent interpretation;
- Reviews and interprets audit results, manual review of Supply Chain Risk Assessments (SCRA), Self-Assessments, endorsements and certificates for Supply Chain Actors (SCA);
- Resolve Freshdesk tickets for CBs, CS & CE&P, within the assigned region;
- Support the delivery of workshops, trainings and webinars for CBs and SCA, based on training needs assessments and existing training modules;
- Contribute to country risk assessments for SCA, using this information to design and implement QoI activities;
- Manage reputational risks and credibility cases to verify compliance, resolving issues and/or making recommendations as needed;
- Provide analysis to the QoI Manager on in-country activities, including audits, non-conformities, and licenses, to evaluate the interpretations of the Standard and certification rules;
- Provide data for the CB Feedback Report, analysing performance data to identify improvement opportunities for CBs and SCA;
- Collaborate with the MTT manual workaround processes;
- Development of context-specific processes and policies as needed.
WHAT YOU BRING:
- Education: Bachelor’s degree in environmental engineer, social sciences or international development or equivalent professional or supply chain activities work experience;
- Knowledge of the challenges of auditing social aspects on voluntary standards;
- Minimum four years of experience on certification systems, on at least one of the major crops like banana, coffee and other fruits;
- Self-motivated, results-oriented, with excellent organizational skills able to independently manage and deliver activities and proactively solve problems with teams and stakeholders;
- Proactive team player with strong interpersonal and intercultural skills, able to influence and negotiate with internal and external stakeholders;
- Proficient in Microsoft Excel, Word, and Outlook and working knowledge of PowerPoint;
- Fluency verbal and written communication skills in English and Spanish;
- Travel Requirements: Ability to travel a minimum of 20% per year.
BENEFITS OF WORKING AT THE RAINFOREST ALLIANCE:
- Be a part of a global organization with a strong mission and a collaborative, respectful, and accountable culture.
- Enjoy opportunities for professional growth and career development.
- Benefit from remote working flexibility and flexible hybrid working environment.
- Receive a competitive salary package.
A favourable time‑off policy, including annual leave and Resilience Days, to help you recharge and balance life outside of work.
Prioritize your wellbeing. We have numerous ways to promote work-life balance, so you get the chance to take some time off, recharge, and remain at your best. This includes:
- Resilience and personal leave days
- Employee assistance programs
- Wellbeing activities
- Sabbatical opportunities.
Apply now and let’s grow together. We look forward to hearing from you and exploring how your skills can help us advance our mission.
Level: 4
Deadline: 01 May 2026