Senior Income Processing Officer

 

At the British Red Cross, we’re looking for a Senior Income Processing Officer to join our Income Processing Team in London. Can you help to deliver end-to-end improvement projects across the Income Processing pipeline? Can you lead on monitoring and optimising income data flows, identifying and resolving issues, supporting system development, and embed workflow improvements and automations? If this sounds like a challenge you’ll relish then please read on!

A day in the life of our Senior Income Processing Officer

Reporting to the Income Processing Manager you’ll be responsible for fast tracking process improvements as we move from our legacy CRM system to Salesforce. You’ll challenge the status quo and end-to-end process' that are embedded in our current delivery models.

You’ll be improvement-focused; making sure solutions are robust, scalable and seamlessly integrated into business-as-usual processes throughout our migration to Salesforce and beyond.

Your responsibilities will include:

• Leading end-to-end project management to deliver workflow automations and redesigned income processes that align with strategic business goals.
• Developing performance metrics, process maps, and training workshops to demonstrate efficiency savings and support continuous improvement.
• Collaborating with stakeholders to determine scope, risks, and operational testing while managing wider project impacts.
• Communicating updates and risks clearly to all audiences. All the while fostering a culture of continuous improvement and feedback. Ensuring all improvements align with compliance requirements, financial controls and organisational standards.
• Serving as the subject matter expert on income pathways and data flows between banks, fundraising platforms, CRMs, and finance systems.
• Supporting day-to-day income processing across multiple channels. Ensuring accurate and timely month-end reconciliations by resolving exceptions and confirming income is processed, coded and recorded within deadlines.

To be a successful Senior Income Processing Officer you’ll need:

• Demonstrable experience leading end-to-end operational or workflow improvement initiatives in a complex, high-volume environment.
• Strong working knowledge of income processing, fundraising operations or financial data flows.
• Proven ability to diagnose root-cause operational or system issues, analyse process or data behaviour. Ability to translate insights into practical, compliant and scalable solutions.
• Experience contributing as an operational subject matter expert to system or process change. This includes testing, implementation and post-deployment assurance.
• Ability to plan, prioritise and organise work independently, managing competing priorities while collaborating effectively with colleagues across various teams.
• Effective communication and strong stakeholder management skills, tailoring your message to various audiences.

Interested? Closing date for applications is 23.59 on Sunday 14th June 2026. Interviews are expected to take place week commencing 22nd June 2026.

  In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders