Senior Communications Business Partner - Digital

Job reference:002959

Salary:£37,100 + London allowance if applicable

Closing date:17/05/2026

Department:Communications and Engagement

Location:Blended between office and home (England and Wales)

Employment type:Fixed Term

Hours Per Week29 Hours

Job posted date:23/04/2026

Contract Duration:1 year

Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Are you a strategic communicator who thrives on leading change? Join our Communications and Engagement team and play a pivotal role in shaping how we support a major digital transformation across our service.

Our team ensures colleagues feel informed, represented and inspired—helping people connect with each other and with our shared purpose of making a positive difference.

About the role

We’re looking for a Senior Communications Business Partner to lead communications and engagement planning for our digital transformation programme. This programme will deliver long-term, sustainable improvements to our digital offer and transform how we operate—focusing on better outcomes for the people we support.

You’ll work at the heart of this change, partnering with senior stakeholders to coordinate plans, provide strategic advice, and build understanding and engagement across the organisation. A key focus will be ensuring strong involvement from our internal audiences, including our network of local Citizens Advice services across England and Wales.

What you’ll be doing

• Lead the development and delivery of communications and engagement plans for a major transformation programme
• Partner with senior stakeholders to provide strategic advice and secure buy-in
• Build strong relationships across the organisation and wider network
• Design and deliver multi-channel communications, including campaigns, events and content
• Ensure messaging is clear, consistent and aligned with organisational strategy
• Coordinate activity to drive awareness, understanding and engagement with change

About you

You’re an experienced communications professional who combines strategic thinking with hands-on delivery. You’re confident in influencing senior stakeholders and comfortable navigating complex change.

You’ll bring:

• Strong experience in communications and engagement, ideally within transformation or change programmes
• Excellent stakeholder management and relationship-building skills
• The ability to translate complex ideas into clear, compelling messages
• Experience delivering multi-channel campaigns, content and events
• Strong project management skills and the ability to manage competing priorities
• A collaborative, proactive and outcomes-focused approach

Please apply with your CV and cover letter outlining how you meet the below essential criteria

• Strong background in managing stakeholder relationships and delivering successful communications projects.
• Experience managing multi-channel communications campaigns, including digital, print and events, for diverse audiences.
• Solid understanding of project management processes, tools, and best practices, with experience overseeing multiple projects at once.
• Experience working with cross-functional teams and external suppliers, managing timelines, budgets, and quality assurance.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants