Senior Communications Business Partner
Job reference:002975
Salary:£46,375 + £3612 London allowance if applicable
Closing date:25/05/2026
Department:Communications and Engagement
Location:Blended between office and home (England and Wales)
Employment type:Fixed Term
Hours Per Week36.25
Job posted date:23/04/2026
Contract Duration:1 year
Job Description
Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Join our Communications and Engagement team and help shape how we connect, inform and inspire people across the service. This team plays a vital role in ensuring colleagues feel informed, represented and motivated to work together to make a meaningful difference for the people we support.
About the role
We’re looking for a Senior Communications Business Partner to act as a trusted advisor and key point of contact for internal stakeholders across the service. You’ll build strong, productive relationships to understand communication needs and deliver clear, strategic and engaging solutions.
Working closely with senior stakeholders, you’ll provide expert advice and develop effective communications and engagement strategies. You’ll collaborate with colleagues across the department to bring these plans to life—ensuring activity is delivered on time, within agreed service levels, and aligned to organisational priorities.
Key responsibilities
- Act as a strategic communications partner to internal stakeholders
- Build and maintain strong relationships across the service
- Develop and deliver communications and engagement strategies
- Provide expert advice to senior leaders on communications approaches
- Manage and coordinate delivery of communications plans within agreed timelines or SLAs
- Lead and support a range of communications projects, including campaigns, events and content production
- Ensure all activity aligns with team ambitions, organisational strategy and mission
About you
You’ll bring a blend of communications expertise, relationship-building skills and project management experience. You’re confident working with senior stakeholders and able to translate complex information into clear, engaging communications.
You’ll also be:
- A strong communicator with excellent written and verbal skills
- Skilled at building trust and influencing at all levels
- Organised and able to manage multiple priorities
- Collaborative, with a proactive and solutions-focused approach
- Comfortable working in a fast-paced, evolving environment
Please apply with your CV and cover letter outlining the below essential criteria:
- Strong background in managing stakeholder relationships and delivering successful communications projects.
- Experience managing multi-channel communications campaigns, including digital, print and events, for diverse audiences.
- Solid understanding of project management processes, tools, and best practices, with experience overseeing multiple projects at once.
- Experience working with cross-functional teams and external suppliers, managing timelines, budgets, and quality assurance.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants