Safe Haven Team Lead
Redcar Cleveland
Full-time
20th May 2026
Listed today
Safe Haven Team Lead at Teesside Mind
- Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
- Coordinate referrals and enquiries, ensuring timely and appropriate responses.
- Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
- Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches.
- Ensure the environment remains safe, calm, and welcoming.
- Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
- Support the recruitment, induction, and ongoing development of staff.
- Monitor team performance, conduct observations, and provide constructive feedback.
- Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
- Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma.
- Manage safeguarding concerns and incidents in accordance with organisational policies.
- Support compliance with health & safety, safety planning, and information governance requirements.
- Support the Manager in implementing service strategy and maintaining quality standards
Qualifications & Experience Required
- Graduate level qualification or equivalent experience in a relevant area
- Experience working in mental health, crisis support, or related health and social care settings
- Demonstrable experience of leading or supervising teams in a support or care environment
- Proven experience of safeguarding, safety planning, and health & safety protocols
- Health and social care qualification
- Management qualification
- Experience supporting service development or contributing to new service launches
- Lived experience of mental health challenges
- Experience working with marginalised or underrepresented groups
- Experience facilitating lived experience involvement and feedback processes