Residential Care and Support Worker

Job details

Salary

£12.99 p/hr weekdays £16.25 p/hr weekends

Hours of work

Full time and part time, term time only ad all year contracts available

Location

Ullenwood

Location status

Onsite

Contract type

Permanent

Interview date

Ongoing

Closing date

31/12/2026

About the role

Location is Ullenwood, Cheltenham GL53 9QU (the top of Leckhampton Hill)

Hours considered are 20hrs – 44hrs per week Term Time Only opportunities available

Working Pattern includes a mixture of early (7am starts) and late shifts 9pm / 10pm finishes) and alternate weekend working.

A Role Where Care Comes First

Are you passionate about supporting young people and adults with disabilities to live fulfilling, independent lives?

At National Star, our Care and Support Workers play a vital role in helping students and residents achieve their goals, develop new skills and enjoy meaningful experiences. This is a rewarding but hands-on role that combines care, support and learning, working with individuals with complex disabilities, health needs and communication differences.

This is not solely a classroom support role. A significant part of the position involves providing personal care, health support and daily living assistance. Successful candidates must be comfortable supporting individuals with all aspects of intimate personal care and be committed to delivering high-quality, person-centred support with dignity and respect.

What You'll Be Doing

As a Care and Support Worker, you'll work as part of a multi-disciplinary team alongside therapists, nurses, tutors and other care professionals to support students and residents in residential settings, education environments and the wider community.

You will:

• Support individuals with complex physical disabilities, learning disabilities and additional needs.

• Work with people whose behaviours may be challenging and who communicate through behaviour.

• Provide full intimate personal care, always maintaining dignity, privacy and respect.

• Support with washing, dressing, toileting, continence care, personal appearance and oral care.

• Use specialist equipment including hoists, wheelchairs and communication aids.

• Support mealtimes, hydration plans and specialist feeding requirements, including gastrostomy feeding where trained.

• Assist with health care support and follow individual care plans.

• Support learning activities in classrooms and other educational settings.

• Accompany students in the community, on social activities and appointments.

• Support swimming and hydrotherapy sessions, including changing and poolside support.

• Record care, progress and achievements accurately.

• Help create positive, meaningful experiences that enable people to reach their full potential.

What We're Looking For

We welcome applications from experienced care professionals as well as people looking to build a career in care and support.

You'll be:

• Compassionate, patient and resilient.

• Comfortable providing intimate personal care.

• Confident working with people whose behaviours can challenge.

• Committed to promoting independence and choice.

• A strong communicator and team player.

• Flexible and able to work in a dynamic environment.

• Passionate about supporting people with disabilities to achieve their goals.

Experience We Value

• Care, support or health care experience.

• Experience working with people with disabilities.

• Experience within education, residential care, supported living or community settings.

• Classroom support or learning support experience.

Qualifications

• Good standard of spoken and written English.

• Good numeracy skills.

• Level 2 Health & Social Care qualification, or willingness to work towards one.

Career Development Opportunities

National Star is committed to developing its people.

Following your probation period, opportunities may include:

• Key Worker responsibilities.

• Advanced healthcare duties.

• Medication administration (Facilitator+).

• Learning support specialisms.

• Community support work.

• Progression to Advanced Facilitator roles with increased responsibility and pay.

Training and professional development are provided throughout your career with us.

Working Hours

Facilitators work on a two-week rota which includes:

• Early shifts from 7:00am.

• Late shifts finishing up to 10:00pm.

• Every other weekend working.

We offer both:

• 52 Week Contracts

• Term Time Only Contracts (typically aligned to Gloucestershire school terms)

Why Join National Star?

• Make a genuine difference every day.

• Comprehensive training and development.

• Opportunities for career progression.

• Work within a supportive multidisciplinary team.

• Be part of an organisation dedicated to enabling people with disabilities to thrive.

Safeguarding Commitment

National Star is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful applicants will be required to undergo appropriate pre-employment checks, including an Enhanced DBS check.

If you're looking for a meaningful career where you can make a real impact through both care and support, we'd love to hear from you.

About us

National Star is a growing charity with more than 1,400 staff based in England and Wales. Established more than 50 years ago, we’ve supported hundreds of young people with disabilities to achieve their potential.

Staff benefits

Fantastic career development opportunities and comprehensive induction programme – theory and practical

Subsidised bus service from central Gloucester and central Cheltenham to Ullenwood (subject to availability)

Award-winning training

Free use of National Star facilities at Ullenwood, including a heated indoor swimming pool and fitness suite

Westfield medical cover

Life insurance cover

Employee helpline

Contributory pension scheme

Opportunity to purchase a TOTUM discount card

Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more

Last reviewed on 10/08/2026