Representation Assistant

Vacancy at Roehampton Students' Union

Representation Assistant

Salary £ 12.71 (excluding holiday pay) £14.24 (including holiday pay)

Roehampton Students' Union

Details

Job Title

Purpose of the Role

The number one role of the Students’ Union is ensuring students have their voices heard through a combination of democratic (our elected officers) and academic representatives, empowering students to deliver campaigns for change, and effective democratic structures.

This role will support all areas of our work in representation, in particular back-office administration, calendar management, and communications support.

To help make this job description as clear as possible, we’ve included some examples of the type of work/jobs you’ll be asked to do on a regular basis as part of this role:

• Support the coordination of recruitment, training, and induction of academic representatives.
• Support the coordination of democratic meetings and functions including Students’ Union Council, General Meetings, student forums, and the Ideas platform.
• Support the coordination of academic representation meetings and functions including RSU Education Forum and MSL Feedback platform.
• Support the organisation of consultation events, debates, focus groups, and workshops to ensure students can contribute to policy proposals.
• Assist with writing concise and engaging content for Representation webpages and social media channels.
• Respond to enquiries received through RSU communication channels including email, phone, and face-to-face interactions.
• Support the administration of awards and recognition schemes.
• Analyse feedback collected through MSL Feedback and produce summary reports.
• Share student feedback with relevant stakeholders including President Education, Heads of Schools, and University staff where appropriate.
• Assist with the administration of Survey Superheroes, including survey building, response analysis, and participant payments.
• Organise Student Panel Representatives, including distributing papers, preparing briefings, analysing reports, and managing calendar invites.
• Work closely with the RSU Representation Team to ensure feedback is addressed within appropriate timeframes.

General Responsibilities

• Comply with relevant equality and diversity policies, promoting a healthy and inclusive working environment.
• Comply with health and safety policies and minimise hazards for others.
• Support the development and implementation of sustainability initiatives within the organisation.
• Comply with data protection policies and General Data Protection Regulations (GDPR).
• Maintain excellent working relationships with students, volunteers, staff, and external stakeholders.
• Comply with the Students’ Union’s governing documents and values-led approach.
• Work as part of a wider team and undertake any other reasonable duties appropriate to the role.

• Must be a current University of Roehampton student for the 2026/2027 academic year.

• Experienced user of Microsoft Office Suite (Word, Excel, Outlook).

• Experience of working in a customer service or office administration role (paid or voluntary).
• Working knowledge of Students’ Unions, policy making, and the wider Higher Education sector.

• Ability to provide excellent customer service in a busy environment while remaining calm, polite, and friendly.
• Excellent verbal and written communication skills.
• Keen attention to detail and ability to complete tasks to a high standard.
• Enthusiasm to develop skills and knowledge.
• Ability to work independently and collaboratively within a team environment.
• Ability to work with confidential and sensitive information appropriately and professionally.

• Ability to analyse data and produce reports.

• Ability to work occasionally on evenings and weekends depending on business requirements.
• Candidates must have the right to work in the UK.

We are a values-led organisation and are keen to attract applicants who demonstrate the following values:

• Student Focused
• Transparent
• Supportive
• Bold
• High Quality

Benefits

- Competitive hourly pay of £12.71 per hour (£14.24 including holiday pay).
- Flexible, part-time working hours designed to fit around studies and university commitments.
- Opportunity to gain valuable experience in student representation, administration, communications, and event coordination.
- Development of transferable professional skills including teamwork, stakeholder engagement, customer service, report writing, and data analysis.
- Chance to work closely with Students’ Union staff, elected officers, university departments, and student leaders.
- Excellent experience for students interested in careers in higher education, public sector, communications, policy, administration, or student engagement.
- Opportunity to make a meaningful impact on the student experience and student voice at Roehampton.
- Friendly and supportive working environment with opportunities for personal and professional development.
- Experience working within a professional office and democratic environment.
- Opportunity to build confidence, expand professional networks, and strengthen your CV while studying.

Notes

Please ensure that you attach both your CV and cover letter for your application to be considered.