Registered Service Manager

Job details

• Location: St Albans Hertfordshire
• Salary: £43, 500
• Expiry date: 10/04/2026
• Permanent - Full Time

Registered Service Manager

Location: St Albans, HertfordshireHours: 37.5Salary: £43,500 (including £3k Registered Manager payment)Contract: Permanent

Applicants must have the legal right to work in the UK and be currently resident within the United Kingdom. Visa sponsorship is not available for this role.

Are you a hands-on, high-energy experienced Learning Disability & Mental Health Registered Manager, who thrives in a fast-paced environment? Do you walk the walk, not just talk about great leadership and quality care?

We’re looking for someone exceptional to lead from the front, drive excellence, and bring passion, creativity, and resilience to a service in need with huge potential.

Key Responsibilities

• Provide strong leadership and day-to-day management of the service, ensuring high quality, person-centred support.
• Hold CQC Registered Manager status and ensure compliance with all regulatory, statutory and organisational standards.
• Lead, develop and motivate the staff team through effective supervision, recruitment and performance management.
• Drive continuous improvement in quality, practice and service outcomes.
• Manage service budgets and ensure financial processes are followed.
• Build positive relationships with families, commissioners and partner agencies.
• Ensure safeguarding, risk management and quality assurance processes are robust and effective.

What We Are Looking For

We are seeking an experienced Registered Manager with a strong track record in learning disability services who can lead teams, strengthen practice and support services to reach their full potential.

You will need demonstrate your skills and experience as follows:

• Previous experience as a CQC Registered Managerwithin learning disability services, with genuine enthusiasm and drive for delivering outstanding support.
• Strong knowledge of CQC regulations and quality standardsand a track record of effectively embedding these within service delivery.
• Strong leadership and practice skills, with confidence and credibility in managing complex services
• Track record of supporting services to gain better CQC ratings.
• Proven ability to lead, motivate and develop teams.
• Experience improving service quality and embedding good practice.
• Confidence managing complex situations with professionalism and integrity.
• Energy, resilience and a hands-on leadership style.
• Experience managing and developing large, diverse teams, including both new and highly experienced staff members.
• Expertise in assessment and transition planning, ensuring robust, safe, and well-considered moves for those we support.
• Creativity and vision to lead service development, introducing new ideas thoughtfully and at a pace that supports people and staff alike.
• Ability to motivate, develop, and support teams, while confidently addressing skills gaps or performance issues when needed.
• Resilience and readiness to hit the ground running, bringing energy and focus to a challenging and rewarding environment.
• Collaborative approach, knowing when to seek support and use available resources effectively,our organisation will stand behind you.
• Commitment to continuous improvement, with proven experience in implementing and sustaining quality enhancements across services.
• Hands-on leadership style, leading by example, staying present, engaged, and responsive to the day-to-day needs of the service.
• Courage and integrity to challenge issues, address complex situations, and maintain balance and professionalism throughout.

If you’re someone who thrives on making a difference, keeps multiple priorities moving with skill and humour, and is deeply committed to delivering outstanding support, this is the role for you.

About the Service

Lemsford Road is a registered care home in St Albans supporting up to 11 adults with complex needs. The service operates across two buildings on the same site and has a strong foundation with significant opportunity to further develop the quality of support and outcomes for the people who live there.

We are looking for a committed and passionate manager who can build on this potential, support the team to grow and ensure the people we support live fulfilling and meaningful lives.

This role requires flexibility and may include some weekend working and participation in an on-call rota.

Do you want to be part of a community with shared goals and values?

Do you want to contribute to United Responses mission and Vision?

Do you want know your work is making a difference to someone’s life?

If so, we would be keen to hear from you.

In return, we will help you build a rewarding career along with the following benefits;

• Enhanced company sick and maternity/paternity pay
• Access to Blue Light Discount Card and Costco membership* T&Cs apply
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Two wellbeing days per year
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

United Response is not just a social care provider, we’re a well-respected charity dedicated to championing the rights of people with learning disabilities, people with Autism and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to beCreative, Strong, Honest, Responsive, and United.

United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone, regardless of background, feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person’s identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.

How to Apply

Please apply with your CV and a supporting statement outlining your relevant experience and motivation for applying.

This role is subject to a DBS check, the cost of which will be covered by United Response. Please note, we reserve the right to close this vacancy early should we receive a high volume of suitable applications, early application is strongly encouraged.

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