- Xcite Linlithgow -Public Swimming must be booked during the school holidays via the app or reception
- Xcite Craigswood -Athletics track is unavailable to public use from 27th - 31st July 2026
Job Reference:
CSCREC25.5
Hours Of Work:
Working 25.5 hours over a 2-week pattern as outlined below:
Benefits:
- Free Xcite Membership & discounted family membership
- Cycle to Work Scheme
- 33 days annual leave (increasing to 38 after 5 years' service, pro-rata for part-time employees)
- Fantastic discounts at online and instore retailers through our Benefits Portal
- Company Pension contributions up to 15% of your salary
- Uniform provided
Salary:
£13.45 per hour
About us
West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.
Xcite Craigswood offers an extensive programme of group fitness classes, delivered from two dedicated fitness studios, as well as our state-of-the-art BOX12 studio, all complete with mood lighting. Outside, take advantage of our 400-metre athletics track or our premier 3G pitches. The Wellbeing Hub, utilising Technogym’s Easyline equipment is also the perfect starting point for a gentler introduction to resistance machines and caters for our Referral programme. Our cutting-edge gym is equipped with modern Technogym equipment as well as functional fitness and strength and conditioning areas, to give something for everyone to enhance your training. We boast a hugely popular kids coaching programme for badminton, golf, and football.
The Role
As Receptionist, you’ll be the first point of contact - greeting visitors, helping with bookings and membership options, answering enquiries, and making sure every guest has a great experience from the moment they arrive. Whether it’s families, fitness enthusiasts, or first-time visitors, your role is all about creating a warm and helpful welcome.
Welcoming every visitor like they’re a regular (even if it’s their first time!)
Answering calls, emails, and questions with confidence and a smile
Managing bookings for classes, courts, and facilities
Processing memberships, payments, and daily transactions
Keeping reception running smoothly and looking sharp
Sharing info about classes, memberships, and special offers
Helping the wider team keep everything running like clockwork
What we’re looking for:
A naturally friendly, positive personality
Great communication skills
Calm, organised, and able to juggle a busy environment
Excellent IT skills
Experience in customer service or reception preferred but personality matters most!
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