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You will provide an efficient telephone and reception service using SystmOne to assist patients with appointment enquiries.

Provide day to day support and training of volunteers including managing rotas.

As directed by Matron, assist the clinical secretarial team with admin duties using SystmOne, MS Word, Excel, Outlook as appropriate.

To assist in facilitating good communications between patients and families, all members of the St Helena multi-disciplinary team and other agencies.

To ensure that tasks are performed to a high standard and meet necessary targets.

£9,941.04 pa

15

St Helena Hospice, Colchester

Reception is any visitors first experience of coming here, so it is important to give them that great first impression.

You should be calm, organised and able to work on your own initiative but equally as part of a team.

You should be timely in your response to requests

You should have 2 years proven experience of working in a busy environment and dealing with people sensitively.

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Thank you and welcome!

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We’ll be in touch every month to make sure you’re the first to know about the how your incredible support is making a difference to local people facing dying, death and bereavement, along with some of the ways you can get involved, including opportunities to donate, volunteer, shop and fundraise.

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How we use this information

We’d love to be able to thank you for your incredible support and keep you posted on how it makes a difference to local people facing incurable illness and bereavement. If you would like to hear about our services and ways you can support, including opportunities to donate, volunteer or fundraise please sign up to receive our monthly newsletter. 

At St Helena Hospice, we’re committed to protecting and respecting your privacy in everything we do. If you’d like to know more about what we do with your personal information, please read our privacy notice – www.sthelena.org.uk/privacy. You can update your preferences or stop communications at any time by contacting us at enquiries@sthelena.org.uk or phone fundraising on 01206 931 468.Close

At St Helena Hospice, we’re committed to protecting and respecting your privacy in everything we do. If you’d like to know more about what we do with your personal information, please read our privacy notice – www.sthelena.org.uk/privacy. You can update your preferences or stop communications at any time by contacting us at enquiries@sthelena.org.uk or phone fundraising on 01206 931 468.

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Processing fees

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When you make a donation to St Helena Hospice, we are charged transactional fees by other companies, including fees for processing payments made to us, looking up addresses and validating bank account details.

We are very grateful to our donors who offer to offset some of these fees with a minor addition to their total amount. This is however completely optional and we are very grateful for your support whether or not you choose to contribute to processing fees.

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About Gift Aid

We are able to claim an extra 25p on every £1 on your donation amount for no extra cost to you, as long as you are a UK tax payer; have paid enough income tax or capital gains tax in that tax year; and are donating your own money. If you pay less income tax and/or capital gains tax than the amount of Gift Aid claimed on all of your donations in that tax year it is your responsibility to pay any difference. For more information about Gift Aid, please visit 

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We are able to claim an extra 25p on every £1 on your donation amount for no extra cost to you, as long as you are a UK tax payer; have paid enough income tax or capital gains tax in that tax year; and are donating your own money. If you pay less income tax and/or capital gains tax than the amount of Gift Aid claimed on all of your donations in that tax year it is your responsibility to pay any difference. For more information about Gift Aid, please visit https://www.gov.uk/donating-to-charity/gift-aid