Quality Improvement Manager

Do you enjoy working alongside teams to turn insight into action, reduce complexity, build confidence in improvement, and make quality part of everyday work?

• Supporting colleagues to turn quality priorities into clear, practical improvement actions that everyone can follow.
• Facilitating workshops and problem‑solving sessions that help teams review processes and find better ways of working.
• Helping teams understand insights from audits, reviews and incidents so learning can lead to meaningful change.
• Creating simple, accessible guidance and resources that make quality processes easier to use.
• Working with central functions and operational teams to ensure quality practices are aligned and consistent.
• Coaching people to build confidence in quality methodologies and fostering a supportive, inclusive culture of improvement.

• Experience supporting quality or improvement activity in a complex organisation.
• Knowledge of quality systems, processes or frameworks.
• Strong skills in analysing information and communicating insights clearly.
• Confident facilitation and communication abilities to enable collaborative problem‑solving.
• The ability to work effectively with a wide range of teams towards shared goals.
• Strong organisational skills, with the ability to manage multiple priorities effectively.

Interested? The closing date for applications is 23.59 on Tuesday 5th May 2026. Interviews commencing Monday 18th May 2026, with a secondary interview to follow.

In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.