Details

Quality Improvement Coordinator

An exciting opportunity to join Certitude as a Quality Improvement Coordinator as we continue to grow.

Job description

Salary: £31,036.76 per annum

Hours: 37.5 hours

Contract: Permanent – Full time

Interview Date: 30 April / 7 May / 14 May 2026

Location: Balham & Working from home (Hybrid)

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The role of a Quality Improvement Co-ordinator is to support the organisation to develop a culture where quality and quality improvement are seen as everyone’s responsibility. As part of the quality team you will carry out quality audits at our locations across London and the South East of England. Through these, areas for development and improvement are identified to ensure quality and compliance are maintained and where required, support provided to complete actions and embed correct processes.

Duties will include:

• Ensure the organisation’s internal quality audit schedule is maintained by carrying out onsite and remote audits in locations across London.
• Provide targeted support to locations where required improvements are identified (e.g. medication, health & safety compliance, record-keeping etc)
• Take a proactive approach to quality management by assisting with the implementation of identified improvements consistently across the organisation, including policy and procedure review, coaching sessions, manager inductions, observational visits where required.
• Accurately and consistently record the work and support provided to teams, including identified areas of improvement and development, time specific actions required and progress achieved.

About you

To be a Quality Improvement Co-ordinator at Certitude, the following are essential:

• Previous experience in a similar role
• Understand the challenges that are likely to be faced by people with learning disabilities and mental health issues
• Strong written and verbal communication skills – a great listener, able to record information accurately, provide constructive feedback and influence change.
• Working knowledge of The Care Quality Commission (CQC) including the Single Assessment Framework and Quality Statements
• Strong IT skills – Microsoft applications, especially excel.
• Highly organised and able to work under work under pressure and handle multiple tasks at the same time

To read more about the role and the full person specification, please click on the link on the left this advert, titled ‘Job Description and Person Specification’.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our  website and visit our 

page. You can also learn about us through our

work for us

.

Values and Behaviours

Do you want to be a Quality Improvement Co-ordinator at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification is attached to this advert. If you have any questions, please email recruitment@certitude.org.uk

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

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