Everyone deserves a safe place to call home.
Company Limited by Guarantee num ber 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
Job title: Project Worker
Delegated Authority: Level 7
Team: Westminster Mental Health Accommodation Services
Responsible to: Team Managers
Responsible for: N/A
Job purpose
The Project Worker role exists to help people find stability, safety and a renewed sense of direction at a time when life may feel uncertain or overwhelming. This role is about more than providing support; it is about creating the space, consistency and belief people need to move forward with confidence and dignity. Through meaningful, person-centred relationships, Project Workers play a vital role in helping residents feel seen, heard and supported to take the next steps in their lives.
Working within supported accommodation, Project Workers help residents navigate practical and emotional challenges, build essential life skills and reconnect with opportunities that support longer-term independence and wellbeing. By placing choice, respect and collaboration at the centre of the work, the role ensures that people are actively involved in shaping their own goals and the support they receive, rather than having decisions made for them.
The impact of the Project Worker role reaches beyond individual residents. Project Workers are central to creating safe, inclusive and well-run services where people feel secure and able to engage. By responding thoughtfully to change, reducing risk and supporting early intervention, the role helps prevent crisis and contributes to more sustainable outcomes for individuals, services and the wider community.
Within the organisation, Project Workers are key to delivering high-quality services that reflect our values and ambition. Through strong teamwork, professional curiosity and a commitment to learning and improvement, the role strengthens how we work together and how we show up for the people who rely on our services.
At its core, the Project Worker role exists to make a meaningful difference - supporting people not just to manage day to day, but to move forward with purpose, confidence and hope.
Key accountabilities
Holistic Resident Support and Housing Management
Build purposeful, respectful relationships with residents that provide consistency, trust and encouragement.
Deliver holistic support that responds to emotional wellbeing, practical needs and housingrelated responsibilities.
Support residents to develop day-to-day living skills, such as managing their home, finances and routines, in ways that promote independence.
Encourage engagement in education, training, employment, leisure and community activities that align with individual goals.
Promote positive shared living by supporting residents to understand and meet the expectations of their housing licence and maintain safe, welcoming spaces.
Work in line with psychologically informed and trauma-aware approaches that prioritise safety, dignity and choice.
Support and Safety Planning
Hold a manageable caseload, providing consistent and individualised support.
Lead the development, review and updating of personalised support and safety plans in collaboration with residents.
Use appropriate assessment tools to identify needs, risks and protective factors.
Review progress regularly and adapt plans in response to change, risk or new opportunities.
Work alongside other professionals to ensure plans reflect a coordinated and joined-up approach.
Support residents to understand and use their plans confidently, building resilience and selfmanagement.
Daily Shift Delivery and Service Operations
Contribute to the safe and effective day-to-day running of the service across shifts.
Respond calmly and professionally to changing needs, incidents or emerging risks.
Take responsibility for health, safety and wellbeing during shifts, escalating concerns when required.
Work flexibly and collaboratively to ensure continuity of support and service cover.
Communicate clearly with colleagues to support effective handovers and shared understanding.
Partnership Working and Advocacy
Build positive working relationships with external professionals, including health, mental health, social care and community services.
Advocate for residents, ensuring their views, rights and needs are heard and respected.
Support residents to engage with external services, including preparation for appointments or transitions where needed.
Make appropriate referrals and contribute to multi-agency working that improves outcomes and reduces risk.
Teamwork and Continuous Improvement
Actively participate in team meetings, sharing learning and responsibility for collective outcomes.
Work collaboratively with colleagues, recognising that strong teamwork leads to better experiences for residents.
Engage in training, supervision and reflective practice to develop skills and confidence.
Offer and receive constructive feedback that supports learning and improvement.
Contribute frontline insight and ideas to service development and improvement.
Health, Safety and Wellbeing
Work in line with health and safety requirements to protect residents, colleagues and visitors.
Follow lone working procedures and agreed safety protocols.
Identify, report and respond to risks, hazards or safeguarding concerns promptly.
Take part in health and safety training and contribute to safe working environments.
Recording, Reporting and Professional Standards
Maintain clear, accurate and timely records that reflect resident progress and key events.
Complete documentation and reports in line with confidentiality and data protection requirements.
Work in line with relevant policies, procedures and good practice standards.
Keep knowledge up to date and contribute to embedding best practice across the service.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
Health and Safety Compliance: Knowledge of regulations and protocols, ensuring adherence to health and safety standards.
Policy and Procedure Adherence: Understanding and adherence to relevant policies and procedures in supported accommodation services.
Skills and Abilities
Person-Centred Support Approach: Ability to create collaborative support plans, build rapport, and foster collaboration with residents.
Case Management and Assessment Skills: Proficiency in managing caseloads, conducting assessments, and analysing data to identify resident needs.
Interdisciplinary Collaboration: Strong communication and coordination skills to work with professionals from various disciplines.
Record Keeping and Reporting: Proficient in maintaining accurate records and preparing reports while adhering to confidentiality protocols.
Continuous Learning and Improvement: Commitment to ongoing training, participation in reflective practice, and contributing to service improvement initiatives.