Primary Care Coordinator - South Tees

Carers Service

Closing Date for Applications: 5th June 2026

You will work with a wide range of Primary Care and GP practice staff, including administrative and clinical colleagues, to increase carer awareness and identify hidden carers. This will be achieved through the delivery of carer awareness training, promotion of NHS Care Quality Markers, and improving access to local carer services.

Overview

Using your excellent relationship‑building skills, you will establish yourself within Primary Care settings across South Tees, championing the needs of unpaid carers. You will mentor and coach healthcare staff to support the achievement of carer‑friendly GP status and compliance with required standards.

You will also represent the service at local steering groups and networks to ensure the needs of carers are embedded within local strategies and pathways. The role includes attending awareness‑raising and marketplace events across South Tees, such as Carers Week and Carers Rights Day, representing Teesside Mind and the Primary Care Outreach Service.

Qualifications & Experience Required

Essential:

• Level 3 Health & Social Care qualification or equivalent
• Minimum of 2 years experience working in Primary Care, Community Health Development or Public Health
• Experience of designing and delivering training for health and social care staff, VCSE staff, volunteers or community groups
• Experience of working autonomously within community settings
• Experience of supporting unpaid carers and families, including providing support options, information and signposting
• Experience of developing, maintaining and updating records and information resources
• Knowledge of statutory and voluntary sector health and social care providers
• Understanding of relevant legislation, including the Care Act
• Good understanding of the benefits and challenges of multiagency working including co-production
• Understanding of issues affecting carers

Desired:

• Level 3 Education and Training (PTLLS) or Level 4 Certificate in Education (CTLLS)
• Qualification in Nursing or health related field (e.g. Allied Health Professional)
• Knowledge and or/experience of the 'We Care You Care' web based information service.
• Working knowledge of local and national organisations and services to support carers

Main Responsibilties

• Take responsibility for the effective day‑to‑day delivery of the service, reporting directly to the Service Manager.
• Build honest, open, and effective working relationships with partners including NHS England, ICB leads, Primary Care Networks, GP practice staff, South Tees Carer partners, commissioners, and other local and regional agencies and stakeholders.
• Influence, negotiate, and collaborate effectively with partners to progress shared objectives and improve outcomes for carers.
• Use a range of digital platforms, including Microsoft Teams, podcasts, and webinars, to cascade key carer information such as awareness messages, policies, and changes in legislation.
• Deliver Carer Awareness Training to a wide range of audiences, including GP practice staff, Adult Social Care, Secondary Care, and VCSE organisations.
• Use co‑production and co‑design approaches to develop publications and resources aimed at increasing the identification, awareness, and support of hidden carers across South Tees.
• In line with the NHS Care Quality Framework, establish robust pathways to identify hidden carers and develop effective care navigation to improve health and wellbeing and access to local carer services.
• Capture high‑quality data, feedback, and insight to evaluate service effectiveness, drive continuous improvement, and share learning with stakeholders to influence local and national system change.
• Provide guidance and support to Primary Care Networks and wider public health teams, contributing to system change initiatives such as Making Every Contact Count, flu vaccination uptake, and health screening programmes.
• Prepare high‑quality reports for commissioners and funders.
• Attend and contribute to quarterly contract review meetings.

General duties:

• Take responsibility for your own health and safety and contribute to organisational health and safety systems and safe working practices.
• Work at all times within the policies and procedures of Teesside Mind.
• Participate in supervision, support, and performance reviews as required.
• Undertake any other duties commensurate with the role.

Working Hours

22.5 – 30 hours per week, with opportunity to increase to 36.5 hours per week

Salary Range

£28,500 p.a.