Pet Loss Support Administrator

Contract:Permanent, part time, 14 hours per week, working two days per week

Salary:£9,794 per annum (FTE £24,485 per annum)

Location:Hybrid, with one day per week at our Burford office

Closing date:6 May 2026

We are looking for a Pet Loss Support Administrator to join our People and People Services directorate. This is a vital role supporting our Pet Loss Support service, helping to ensure we can continue to provide compassionate, confidential support to people experiencing the loss of a pet.

More about the role

As Pet Loss Support Administrator, you will play a key role in keeping our service running smoothly. You will act as a central point for enquiries, supporting our helpline, email, webchat and Facebook services, while also providing essential administrative support to our network of volunteers across the UK. 

You will manage volunteer rotas to ensure consistent service delivery throughout the year, support the coordination of our e-learning courses and external training, and maintain key systems and records. The role also includes supporting communications such as newsletters, coordinating resources and materials, and assisting with events and outreach to veterinary practices, crematoriums and charities. 

This is a varied role where you will work with sensitive and sometimes distressing information, requiring a high level of care, confidentiality and professionalism. 

About you

You will be highly organised, with strong administrative skills and the ability to manage competing priorities in a busy environment. You will be confident communicating with a wide range of people, both in writing and verbally, and able to work independently as well as part of a team. 

You will bring empathy and understanding of the bond between people and their pets, along with a sensitive and diplomatic approach. You will be comfortable handling confidential information and working in a role where emotional awareness is important. 

Essential Qualifications, Skills, and Experience

• Experience of providing administrative support in a busy, customer focused or service delivery environment
• Experience of managing and prioritising a high volume of enquiries across multiple channels, for example phone, email or digital platforms
• Strong organisational skills, with the ability to manage competing priorities, coordinate schedules or rotas, and meet deadlines
• Excellent communication skills, with the ability to respond clearly, professionally and with empathy, both written and verbal
• Confidence in working with a range of systems and tools, including Microsoft Office, and maintaining accurate records or databases
• Ability to handle sensitive and confidential information with discretion and professionalism
• Ability to work independently with minimal supervision, while contributing effectively as part of a team
• Ability to demonstrate understanding and application of Blue Cross values

Desirable Qualifications, Skills, and Experience

• Experience within the charity and/or animal welfare sector
• Experience of administrating e-learning and webinars
• Experience in the use of social media for engagement, communication or marketing purposes

How to apply

Click the apply button below and complete the online application process before the closing date on. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.  

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll 
thrive in a supportive and rewarding environment.

thrive in a supportive and rewarding environment.

Our generous benefits package includes:

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
• Pension scheme with enhanced employer contribution
• Life assurance
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days
• Claim for professional fees
• Charity worker discounts across a variety of retailers.

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the

'why work for us'page on our website.

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our

About Us page

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