Performance Coach Manager

We currently have an exciting opportunity for a training professional to join our Red Cross Training team as a Performance Coach Manager. This role forms part of the London management team structure; it's focus is to develop and coach trainers in an environment that embraces continuous improvement, teamwork, and high levels of training competence. The role holder will also act as an assessor for the training team to support learners to complete the Pearson qualification.


What does a day in the life of a Performance Coach Manager look like?

This is a hands-on role, working within a dynamic training environment. The successful applicant will demonstrate well-developed organisational skills to manage a varied workload. They will have a proactive approach to problem solving and display resilience in the face of challenges. There will be close liaison across the management team; so the successful applicant will possess strong communication skills and the ability to build excellent working relationships at all levels.

Our team are welcoming, motivated, and passionate about helping people. We've been delivering first aid at work courses for more than 30 years and have over 170 trainers throughout the UK, Not only do our courses provide people with life-saving knowledge and skills; after costs have been deducted, every penny made goes to support the work of the British Red Cross.


What does it take to be a successful Performance Coach Manager?

We are looking for someone who can demonstrate experience of training delivery and who has a sound knowledge of coaching techniques. We are particularly keen to hear from candidates who have experience of delivering First Aid training.

This is a hands-on role, working within a dynamic training environment. The successful applicant will demonstrate well-developed organisational skills to manage a varied workload. They will have a proactive approach to problem solving and display resilience in the face of challenges. There will be close liaison across the management team; so the successful applicant will possess strong communication skills and the ability to build excellent working relationships at all levels.

Our team are welcoming, motivated, and passionate about helping people. We've been delivering first aid at work courses for more than 30 years and have over 170 trainers throughout the UK, Not only do our courses provide people with life-saving knowledge and skills; after costs have been deducted, every penny made goes to support the work of the British Red Cross.

We are looking for someone who can demonstrate experience of training delivery and who has a sound knowledge of coaching techniques. We are particularly keen to hear from candidates who have experience of delivering First Aid training.

• Current Holder of the Award in Education & Training (or equivalent qualification).
• Willingness to work toward the Certificate in Assessing Vocational Achievement (currently holding this qualification would be an advantage).
• Able to motivate individuals and teams; to develop people and drive strong performance by setting objectives and monitoring performance.
• Good general level of IT competency; proficient using MS Office suite and database software.
  

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.