Payroll Operations Administrator
About Us
We are proud to hold the Investors in People Gold accreditation and to be recognised by The Sunday Times as one of the Best Places to Work. This reflects our commitment to fostering an environment where both emerging and experienced talent can continuously learn, develop, and grow.
The Role
We are now recruiting for a Payroll Operations Administrator to join our Newcastle office and wider Payroll Service Line.
Working alongside a team of approximately 40 experienced Payroll Professionals, the successful candidate will be responsible for delivering comprehensive Payroll services to a wide range of clients, from within a variety of specialist sectors, whilst also mentoring junior team members and contributing to service improvements.
The main elements of this role will include:
- Independently processing and / or setting up Payrolls across all grades, including specialist Payrolls
- Managing complex pension set ups and salary sacrifice schemes
- Producing bespoke reports and supporting with nominal set ups
- Mentoring junior team members and contributing towards their professional development
- Supporting with training sessions and contributing towards team communications
- Dealing with client queries and responding in a timely manner to assigned tickets
The Candidate
In order to fulfil the responsibilities of the position, we would like candidates to be / have:
- Experience of processing Payrolls (Payroll Bureau experience is desirable but not essential)
- Experience of using BrightPay and / or Staffology Payroll Softwares (desirable as full training will be provided to the successful candidate)
- Strategic thinking and commercial awareness
- Exemplary communication skills, both written and verbal
- Great timekeeping ability
- Strong IT skills
- A passion for delivering excellent customer service to existing and prospective clients
- Excellent organisation and prioritisation skills
- A can-do attitude and positive work ethic
The Benefits
- Smart Working Policy, giving you the ability to balance home and remote working
- Employee Assistance Programme (24/7 confidential support for wellbeing and health)
- Paid flu jabs and eye tests
- Introductory Commission Scheme (financial reward if you refer a new client)
- Paid professional membership fees
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