Patient and Family Advisor

Phyllis Tuckwell is seeking to appoint an experienced Patient and Family Advisor to join our Patient and Family Services team. This role will be based across our Farnham and Guildford sites and will also involve working within the community. You will provide emotional, social and practical support to patients under the care of the hospice who are living with life‑limiting illnesses, as well as to their families.

If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.

• Have relevant experience of working within hospice/hospital/clinical/social setting
• Demonstrate experience of working with adults and families affected by life-limiting or terminal illness
• Be skilled in undertaking holistic assessments that address physical, emotional, social, spiritual and practical needs
• Have an understanding of safeguarding legislation
• Be able to work independently and as part of a busy team
• Work across the Farnham and Guildford sites as well as visits in the community

For a full list of essential requirements, please refer to the job description and person specification document.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Patient and Family Services staff are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

• Six weeks paid holiday plus public holidays
• Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

• Access to learning and professional development opportunities (we have an on-site education team)

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• Clinical supervision and support
• 97% of our staff are proud to work for Phyllis Tuckwell*
  *Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact either:

• Maria Abellan, Patient, Family and Carer Manager, and Safeguarding Lead on 01252 729444 or maria.abellan@pth.org.uk
• Caroline Baker, Team Leader on 01252 729416 or caroline.baker@pth.pth.org.uk

If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email:

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged