Palliative Helpline (Pall24) Senior Nurse

Contract: Full time and Part time positions available (working various shifts including nights)

Salary: £38,298.33 – £46,117.70 plus London allowance depending on experience

Location: Based at Kenton Ambulance Station and St Luke’s Hospice

Closing Date: 1st September 2026

As part of the requirements of the NWL ICB model of care, this service will be developed to provide support for patients and families 24 hours a day. Therefore, the post holder will be expected to work shift patterns including night shifts as part of the service development.

Are you a Registered Nurse with a passion for expert end-of-life care and the confidence to support patients and families during critical moments?

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

The Role

At St Luke’s Hospice, we are committed to providing compassionate, high-quality palliative and end-of-life care to people across Harrow and Brent. Our specialist Pall24 service provides 24-hour advice, support and coordination for patients, families, carers and healthcare professionals, helping people receive the care they need, when they need it. Pall24 is a key part of St Luke’s community and specialist palliative care services.

We are looking for an experienced and motivated Registered Nurse to join our growing Pall24 team as a Senior Nurse. This is an exciting opportunity to play a pivotal role within our Integrated Care Coordination Hub, providing specialist palliative care advice, clinical triage and support to patients, carers and healthcare professionals across North West London.

What You’ll Be Doing

As a Pall24 Senior Nurse, you will:

• Deliver expert telephone advice and support to patients, families, carers and health and social care professionals.
• Undertake holistic assessments and clinical triage, ensuring patients receive the most appropriate care and support.
• Support patients to remain at home wherever possible and contribute to avoiding unnecessary hospital admissions.
• Work collaboratively with community, hospice, acute and social care teams to coordinate patient care.
• Provide specialist palliative and end-of-life care advice to healthcare professionals across a range of settings.
• Identify clinical deterioration, safeguarding concerns and escalating needs, taking appropriate action when required.
• Maintain accurate and timely electronic patient records and contribute to high standards of clinical governance.
• Act as a senior clinical resource within the service, promoting excellent standards of care and professional practice.

What We’re Looking For:

• Registered Nurse (NMC) or Registered Paramedic (HCPC)
• Current NMC registration.
• Significant post-registration clinical experience.
• Experience caring for patients with palliative, end-of-life or complex long-term conditions.
• Excellent communication, assessment and clinical decision-making skills.
• The ability to provide reassurance and support during sensitive and emotionally challenging situations.
• A strong commitment to patient-centred care and collaborative working.
• Experience of telephone triage, community nursing, hospice care, urgent care or care coordination would be advantageous.

This is more than just a clinical role — it’s your chance to be there for people in their most vulnerable moments.

If you are interested in joining the Hospice, you can click on the apply button below to fill out an application form.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.