Operations Support Coordinator (Admin Assistant)
Guide Dogs - Where Every Role Makes a Difference
Come and join us as self‑motivated and purpose‑driven Operations Support Coordinator and be part of something life‑changing - helping people with sight loss live the life they choose.
As an Operations Support Coordinator at Guide Dogs, you’ll play a vital, people‑focused role supporting the smooth and efficient delivery of our services through excellent coordination, organisation, and attention to detail. You’ll be central to enabling our teams and volunteers to deliver life‑changing support by keeping operations compliant, welcoming, and running seamlessly. The Operations Support Coordinator will be an expert in administrative coordination and operational compliance. Our Operations Support Coordinators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.
This role will be based on site at our Exeter office. You’ll be working 35 hours per week, worked between the hours of 9am to 5pm, Monday to Friday. This is a fixed term contract for 11 months.
Key Responsibilities
Provide administrative support for Guide Dogs services (GDS) . This could include, but not exclusive to, preparing/sending out equipment; coordinating and booking hotels for class; collating and sending qualification packs in preferred formats; inputting health histories; and mailings as generated by GDI and requested by the CAS team.
Provides administrative support for the SISS team this could include, but not exclu
sive to ensuring any equipment is ordered and mailings sent out in preferred formats, in a timely manner.
Provides administrative support for volunteers such as puppy raisers, fosterers and drivers. This could include, but not exclusive to, sending puppy information packs and agreed communications within the agreed timescales as set out in the volunteer engagement process, dealing with queries and supporting the coordination of volunteer activities required for operational delivery as requested.
Deals with routine correspondence and calls ensuring all enquiries are proficiently handled and appropriately referred to the relevant internal specialists in line with quality standards.
Maintain paper and computer-based inputting and customer or volunteer records in line with process standards and General Data Protection Regulations.
Provide reception services, including – greeting visitors, managing incoming and outgoing post/deliveries, car parking, hot desks, and meeting room bookings/equipment.
Coordinates local health & safety activities to ensure the site remains safe and compliant. These include fire alarm testing, monthly safety checks and emergency evacuation support as required.