Vacancy: Operations & Sales Administrator

Role

Job title: Operations & Sales Administrator

Contract: Part-time, Permanent

Hours: Part-time, 12 hours / 3 days per week to include Mondays and Thursdays

Salary: £7,671.62 for 47.4 weeks (£24,547 FTE)

Closing date: Midnight on 10 August

Location: Edinburgh

Pack and dispatch orders for the Scottish Book Trust online shop, ensuring accuracy and timely delivery
Respond to customer enquiries relating to online shop orders, products and deliveries in a professional and timely manner
Receive, organise and maintain stock, including regular stock checks and reporting discrepancies
Support programme teams with the preparation and distribution of mailings, including large-scale fulfilment tasks
Assist with maintaining accurate records for stock, orders and postage
Support with the preparations for and potentially attend off-site pop-up shops as required
Assist with the logistics of our annual book donation appeal and ad hoc book gifting dispatch
Assist with day-to-day building management tasks, such as monitoring supplies, reporting maintenance issues and supporting contractors on site
Co-ordinate the lending, tracking and return of technology equipment to ensure it is available, maintained and accounted for
Help ensure a safe, tidy and well-organised working environment
Support basic health and safety processes and compliance tasks as required
Provide administrative and operational support to the Commercial Manager and the wider Operations team as required
Work collaboratively across teams to support the smooth running of organisational processes
Contribute to continuous improvement of processes and systems within the Operations function

Experience in an administrative, logistics, retail or customer service role (including part-time or entry-level experience)
Experience dealing with customer enquiries via email or phone in a professional manner
Familiarity with online shop or e-commerce processes
Experience of packing, dispatching orders or handling stock is desirable but not essential
Ability to safely undertake manual handling activities, including lifting, carrying and moving stock, and to remain active during the working period while picking and packing customer orders/ organising mailings
Strong attention to detail, particularly when handling orders and stock records
Excellent organisational skills and time management skills, with meticulous attention to detail, taking pride in working to a high standard
Excellent communication skills, written and verbal with the ability to interact professionally, with a friendly, approachable manner
Competent IT skills including use of common IT systems (e.g. Microsoft Office, email, databases or order systems, use of Royal Mail Click and Drop or other delivery providers would be advantageous)

We do not accept CVs. To apply for this role, please complete both part A and part B of our application form, uploading them as PDFs if possible.

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If you have any difficulties applying or queries regarding this post, you can request support by emailing recruitment@scottishbooktrust.com(this link will open in a new window). You can find more information about our organisation and our values.