Operations Manager – Residential Care

About the Service

Our care homes are real homes — welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year.

Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.

About the Role

We are seeking an experienced and compassionate Operations Manager – Residential Care to provide leadership, support, and operational oversight across our Residential and Mental Health Care homes.

Reporting into senior leadership, you will line manage and support Registered Managers and Senior Managers, ensuring services consistently deliver outstanding, person-centred care alongside strong operational performance and regulatory compliance.

This is a highly visible leadership role requiring a proactive and collaborative approach. You will work closely with multidisciplinary teams and internal departments to support quality improvement, operational effectiveness, staff development, and an exceptional resident and family experience.

Key Responsibilities

Leadership & Line Management

• Provide leadership, coaching, and support to Registered Managers and Senior Managers
• Set and monitor clear objectives relating to quality, occupancy, staffing, budgets, and performance
• Conduct regular 1:1s, performance reviews, and development support
• Promote a culture of accountability, compassion, and continuous improvement

Quality & Governance

• Ensure effective governance and quality assurance systems are embedded across all homes
• Monitor audits, action plans, incident management, complaints, and risk registers
• Identify areas for improvement, escalate risks appropriately, and support sustainable solutions
• Ensure services remain inspection-ready and compliant with all regulatory requirements

Operational Management

• Support homes in achieving occupancy and financial targets
• Remove operational barriers and work collaboratively with central support teams
• Drive service improvements and operational efficiencies
• Lead and support cross-home improvement initiatives and change programmes

Resident & Stakeholder Experience

• Promote excellent customer service and positive relationships with residents, families, staff, volunteers, and external professionals
• Support managers in handling complex or sensitive situations effectively
• Act as a visible, approachable, and supportive leader across multiple sites

Continuous Improvement

• Champion innovation and best practice across services
• Support digital adoption, operational improvements, and learning initiatives
• Encourage high standards of care, wellbeing, hospitality, and resident engagement

About You

You will be an experienced senior leader within Adult Social Care with strong operational oversight experience across multiple services or sites. You will combine compassion and emotional intelligence with excellent organisational and problem-solving skills.

You will also have:

• Demonstrable senior management experience within Adult Social Care
• Experience working across multiple care settings or regions
• Strong knowledge of CQC regulations, safeguarding, governance, and quality assurance
• Experience supporting and developing managers and multidisciplinary teams
• Excellent communication and relationship-building skills
• Confidence managing complex operational and people-related challenges
• Strong IT and digital systems skills
• A genuine commitment to person-centred care and continuous improvement

Qualifications & Experience

Essential:

• RMA / NVQ Level 4 / ILM Level 5 qualification
• Extensive leadership experience within Adult Social Care
• Experience overseeing quality and operational performance across multiple services
• Strong understanding of safeguarding, compliance, and governance frameworks
• Full UK driving licence and/or ability to travel regularly across multiple sites

Desirable:

• Qualification or training in dementia care, mental health, or older people’s services
• Experience supporting digital transformation or technology adoption projects

Additional Information

• 36.25 hours per week over 5 days
• Multi-site role requiring regular travel and visible on-site presence
• Participation in the on-call rota required
• Occasional evening and weekend visits may be required

Why Join Jewish Care?

At Jewish Care, you’ll be part of an organisation driven by compassion, inclusiveness, innovation, integrity, and excellence. You’ll have the opportunity to make a meaningful difference to the lives of older people while leading and supporting high-quality care services across our communities.