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We are looking for a motivated and forward‑thinking Operations Manager to lead our service delivery team, supporting victims of crime across Hampshire and the Isle of Wight.
This is a full‑time role offered on a one‑year fixed‑term contract. The position is hybrid, with a minimum requirement of three days per week working from an office. Our offices are located in Basingstoke, Southampton, Portsmouth, and Chandlers Ford.
Your preferred office base can be discussed; however, the role requires regular travel across Hampshire and the Isle of Wight.
Area of Business
Operations
Location or Function
Hampshire and Isle of Wight
Full time/Part time
Full time
Hours per week
37.5
Work schedule
Monday - Friday. Hours between 8am-6pm with a variety of shifts covered. Occasional weekend cover.
Basic Salary
£37,142.28 per annum
Contract type
Fixed Term
DBS required?
Enhanced
End date (if fixed term)
12 months from start date
Police vetting required?
Yes
Closing Date
29/05/2026
Ref No
6715
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Operations Manager, you will lead and manage the delivery of victim services in Hampshire & Isle of Wight
You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service development.
Key Responsibilities
As an Operations Manager you will:
- Manage and monitor service performance against KPIs and business plans.
- Lead and support your team through effective recruitment, training, and performance management.
- Build and maintain strong relationships with key external partners and stakeholders.
- Analyse data and produce reports to inform service improvements.
- Support strategic projects and represent Victim Support externally as required.
About You
We’re looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You’ll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.
Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.
Key skills and knowledge required for the role are:
- Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
- Strong safeguarding knowledge and practice.
- Ability to analyse data and produce clear, evidence-based reports.
- Ability to build strong relationships with partner agencies
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
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