Operations Co-ordinator - Retail

Client Relations Administrator

We are currently recruiting for a Client Relations Administrator, working 20 hours per week 8am-12pm

We are looking for a high-energy, hands-on Operations Coordinator Retail to drive performance in our retail locations. Working as part of the busy Operations Team, this role provides a first line contact to all Clan retail staff and is in place to support and ensure efficient running of the shops from customer service, visual merchandising, layouts and staffing to health and safety and managing risk.

If you thrive on adrenaline, excel at logistics, and live for creating seamless customer experiences, this is the role for you.

We don’t want to just follow trends – we want to set them. As a key part of our team, you will be responsible for keeping our operations running sharp, fast, and effectively.

Key Responsibilities:

• Drive Operational Excellence:Manage day-to-day operations in a high-volume, fast-paced environment, ensuring top-tier service and efficiency.
• Manage Stock & Logistics:Oversee stock replenishment, inventory accuracy, and deliveries to ensure the shop floor is always ready to meet demand.
• Drive Performance:Monitor KPIs, sales targets, and operational metrics to identify improvement opportunities and boost profitability.
• Lead & Develop Teams:Train, mentor, and inspire a diverse team to deliver high-quality customer service while keeping safety as a number one priority.
• Solve Problems Instantly:Act as the go-to person for operational challenges, responding to change with resilience and urgency. React quickly to challenges—unexpected deliveries, high footfall, or staffing needs—with a can-do attitude.
• Ensure Compliance:Maintain high standards of Health & Safety, security, and company policy across all retail sites.

Requirements:

• High Energy & Stamina:Proven experience in a fast-paced retail, hospitality, or logistics environment—you know how to "spin a lot of plates".
• Operational Savvy:Strong understanding of inventory management, order fulfillment, and merchandising techniques. You are highly organised, capable of prioritising multiple projects under pressure.
• Results-Driven:A commercial mindset with a track record of driving sales and reducing operational costs.
• Action-Oriented Leader:A proactive, hands-on approach with the ability to lead by example and motivate a team.
• Tech-Savvy:Comfortable using stock management systems, Point of Sale (POS) technology, and data reporting tools.
• Fashion-Forward:You have a passion for fashion and a sharp eye for detail
• Driving License:A full clean driving licence for driving manual shop van & company vehicles.

Full details can be found in the attached job description.

35 hours per week