Operational Support Coordinator

We are looking for  a Operational Support Coordinator to join the National Theatre's Enterprises team.  

The Operational Support Coordinator (OSC) plays a key role in the effective planning, organisation and delivery of administrational functions across the Customer Experience and Commercial Operations directorate. Acting as the principal user of Staff Savvy (time and attendance system) the OSC has the core responsibility of programming front of house staff and leading on payroll processing and associated reporting.

Additionally the OSC supports the wider department through wider administrative tasks including minute taking, event coordination, procurement, office management and project support across filming and photography, Theatreworks and Tours. The OSC will also provide wider support for the Retail, Publishing and Visitor Experience teams as a flexible resource when required.

The OSC works proactively across various departments providing timely support and accurate and information to ensure the directorate runs smoothly. As such , and as the primary user of Staff Savvy managing rostering , payroll and personnel related reporting for 70 front line staff, attention to detail, a positive communication style and excellent team working skills are an essential part of this role.

The successful candidates will have the following:  

• Excellent Microsoft Office skills and general administrative skills are essential
• Experience of rota management, payroll and reporting
• Ability to report and analyse financial and numerical data
• Excellent time management, planning, team working and organisational skills
• Ability to demonstrate a positive and flexible approach to work and be able to adapt to new information, procedures and customers

If that sounds like you, then we would love to hear from you!

  Download the Job Description here.

Artificial Intelligence (AI) can be useful for exploring thoughts, but we ask that the words you use are your own. Responses that feel generic or artificially generated may not reflect the individuality we value—and could affect how your application is received or result in it being rejected.

Working with us will give you..

• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development Programmes via e-learning platform, and specialist in-person training relating to role
• Access to interest-free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family Friendly policies including Family leave and Support leave
• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On-site staff canteen and social facilities
• On-site occupational health support
• In-house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash-back-on-spending card

Please note

The closing date for the receipt of a completed application is Friday 8th May 2026 at 12 noon.

We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.