Operational Resilience Manager

We are looking for a Operational Resilience Manager to join Benefact Group in our Gloucester office. Competitive salary, excellent benefits and hybrid working.

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 204987

About the role

Benefact Group are looking for a Operational Resilience Manager to join our Gloucester office.

To lead the ongoing evolution, optimisation and practical application of the company’s Operational Resilience framework. This role ensures the organisation is prepared to prevent, respond to, recover and learn from disruptive incidents, in compliance with regulatory requirements and alignment with industry best practices. This includes aligning to the spirit and direction of FCA/PRA expectations across a multi-entity group.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Lead the ongoing evolution of the Operational Resilience framework, ensuring alignment with regulatory standards, horizon scanning and organisational strategy.

• Own and run the annual Operational Resilience cycle ensuring outputs are robust, evidenced and ready for Board, Audit and Regulatory scrutiny, including the review and documentation of Important Business Services, Impact Tolerances and end‑to‑end service mapping and analysis.

• Design and deliver advanced resilience testing programmes; including severe but plausible scenario tests, and crisis simulations to assess and strengthen resilience capabilities. Ensure that exercises are challenging, well documented and drive change.

• Coordinate incident response and post‑incident reviews, providing clear insights and ensuring lessons learned translate into measurable improvements.

• Build strong relationships with service owners and enhance capability and organisation‑wide resilience awareness through training, guidance and expert support.

• Provide constructive challenge and expert guidance to stakeholders across the organisation.

What you'll need to have

• Proven experience in leading Operational Resilience functions within general insurance or financial services (Business Continuity & Crisis Management desirable).

• Deep understanding of Operational Resilience principles and methodologies

• Familiarity with IT resilience concepts including cyber security, data protection and technology recovery

• Experience of crisis management and incident response during disruption events

• Experience in/ capable of working and communicating with colleagues at all levels, including Senior Management, using knowledge, experience and credibility to influence and lead change

• Strong analytical and project management capabilities

• Degree in Risk Management, Business, IT, or related field

• Professional certifications such as CBCI, MBCI, ISO 22301 Lead Implementer or Auditor.

• Ability to travel occasionally & willingness to participate in out-of-hours crisis response as required

What makes you stand out

• Strong knowledge of UK regulatory requirements (FCA, PRA, Solvency II)

• Experience working with third-party risk and supply chain resilience

• Insurance qualifications

What we offer

• A competitive salary - let's discuss it

• Hybrid working

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 7.5% and 30%

• 28 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

Hear from the hiring manager

“This is a key opportunity to lead and continuously enhance the organisation’s Operational Resilience framework, ensuring we can withstand, respond to and recover from disruption while meeting evolving regulatory expectations. You’ll play a central role in strengthening resilience capabilities across the business, shaping strategy, influencing senior leaders to develop a more robust and resilient organisation.”

About us

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26

Company

Benefact Group

Role

Risk and Compliance

Locations

Gloucester

Remote status

Hybrid

Employment type

Permanent - Full Time