Officer (Customer Enquiry)

Location

Leicester/Hybrid - Office Based for 6 months Probation

Vacancy Type

Fixed Term/Full Time

Application Deadline

Sunday, June 14, 2026

Job Summary

About the role

We are looking for a Customer Enquiry Officer on a 12 month fixed term contract.

As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.

What you will be doing:

• Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;

• Processing and maintaining high volumes of personal and sensitive data;

• Building relationships and working closely with NEBOSH Learning Partners;

• Working closely with colleagues;

• Ensuring business unit KPIs are achieved;

• Playing an integral part of a Learner’s experience with NEBOSH;

• Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;

• Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.

About You:

Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.

• Experience of dealing with customer enquiries using multiple platforms including social media and web chat

• Experience of building and maintaining relationships with our customers via email, digital platforms and telephone

• Working on your own and as a team to meet key deadlines

• Flexible approach to work

• Adaptable to change

• Experience in working in a fast-paced environment with daily deadlines and peak periods

• Experience in processing high volumes of data accurately

• Excellent IT skills, including Word, Excel, Outlook

Key skills and attributes for the job:

• Ability to use initiative to find solutions to a problem

• Takes ownership of enquiries to resolution

• Ability to prioritise workload and has a calm manner during busy periods

• Listens to the customer to identify their needs to find the best solution/resolution

• Attention to detail to ensure accuracy

• Ability to follow work instructions and look for continuous improvements in how we do things

• Self-motivated

• Confident telephone manner and able to respond positively during difficult conversations

Salary

£28,497.60 per annum.

Benefits

• Company Pension (10% employer)

• Enhanced holidays (25 days raising to 33 days with service)

• Health Care Cash Plan

• Private Medical

• 3 x salary Death in Service

• Discounted Gym membership

• Cycle scheme

• Holiday Buying scheme

• Extensive discounts and exclusive offers

• Free parking

Job Profile

Job Profile document