Do you want to join our journey of change and ambition, which brings exciting times for the world’s leading provider of health, safety, and environmental qualifications?

We are looking for a full time Reliability Systems Officer on a permanent basis.

As a member of our fun, friendly and fast-paced team, you’ll use your collaborative skills together with excellent communication skills and attention to detail whilst always maintaining confidentially and integrity.

Working as part of the Reliability Department you will ensure that the assessment service runs within strict timeframes driven by examination and results notification dates, ensuring accurate data is maintained and correct results issued. You will have responsibility for the administration of the examiner recruitment, assessment marking, marking review and moderation procedures and enquiry about results service. The performance of which directly impacts upon the customer experience with NEBOSH.

Ideally, we are looking for candidates with a strong background in administration, who have the following experience:

• Experience of using IT applications such as Microsoft Word and Outlook
• Strong experience using Microsoft Excel
• Experience of working in an environment where delivery to timetable and deadlines is a critical feature
• Experience of working in a high-volume environment
• Experience in processing high volumes of data accurately, in line with policy and regulation
• Experience of building and maintaining relationships with customers and stakeholders
• Experience of working in a process driven environment

• Attention to detail to ensure accuracy
• Ability to prioritise workload and has a calm manner during busy periods
• Ability to use initiative to find solutions to a problem
• Strong written and verbal communication skills
• Ability to be flexible and adaptable
• Collaborative working skills
• Confident telephone manner and able to respond positively during difficult conversations
• Takes ownership of enquiries and listens to the customer to identify their needs to find the best solution/resolution
• Ability to follow work instructions and look for continuous improvements in how we do things
• Self-motivated

35 hours Monday – Friday

You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis.

Circa £27,500 per annum.

• Company Pension (10% employer)
• Enhanced holidays (FTE 25 days raising to 33 days with service)
• Health Care Cash Plan
• Private Medical
• 3 x salary Death in Service
• Discounted Gym membership
• Cycle scheme
• Holiday Buying scheme
• Extensive discounts and exclusive offers
• Free parking

Do you want to join our journey of change and ambition, which brings exciting times for the world’s leading provider of health, safety, and environmental qualifications?

We are looking for a full time Reliability Systems Officer on a 12-month fixed term basis.

As a member of our fun, friendly and fast-paced team, you’ll use your collaborative skills together with excellent communication skills and attention to detail whilst always maintaining confidentially and integrity.

Working as part of the Reliability Department you will ensure that the assessment service runs within strict timeframes driven by examination and results notification dates, ensuring accurate data is maintained and correct results issued. You will have responsibility for the administration of the examiner recruitment, assessment marking, marking review and moderation procedures and enquiry about results service. The performance of which directly impacts upon the customer experience with NEBOSH.

Ideally, we are looking for candidates with a strong background in administration, who have the following experience:

• Experience of using IT applications such as Microsoft Word and Outlook
• Strong experience using Microsoft Excel
• Experience of working in an environment where delivery to timetable and deadlines is a critical feature
• Experience of working in a high-volume environment
• Experience in processing high volumes of data accurately, in line with policy and regulation
• Experience of building and maintaining relationships with customers and stakeholders
• Experience of working in a process driven environment

• Attention to detail to ensure accuracy
• Ability to prioritise workload and has a calm manner during busy periods
• Ability to use initiative to find solutions to a problem
• Strong written and verbal communication skills
• Ability to be flexible and adaptable
• Collaborative working skills
• Confident telephone manner and able to respond positively during difficult conversations
• Takes ownership of enquiries and listens to the customer to identify their needs to find the best solution/resolution
• Ability to follow work instructions and look for continuous improvements in how we do things
• Self-motivated

35 hours Monday – Friday

You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis.

Circa £27,500 per annum.

• Company Pension (10% employer)
• Enhanced holidays (FTE 25 days raising to 33 days with service)
• Health Care Cash Plan
• Private Medical
• 3 x salary Death in Service
• Discounted Gym membership
• Cycle scheme
• Holiday Buying scheme
• Extensive discounts and exclusive offers
• Free parking

The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation, which provides health, safety and environmental qualifications. Our internationally recognised qualifications help to raise the competence of safety and environmental professionals as well as individuals at all levels in the workplace. NEBOSH qualifications are highly respected by governments, employers and our learners.

Tens of thousands of people from more than 170 countries study for a NEBOSH qualification every year, learning with our network of over 450 Learning Partners.

We are at an exciting and crucial point in our journey. We have seen significant growth in revenues and registrations over the last few years both in the UK and internationally.

There is now an opportunity to enable the business for further growth, through the transformation and modernisation of our IT platforms and systems.

The demand is already there, we now need someone with exceptional ability to drive, shape and scale up our IT platforms to build our capacity to meet the demand.

As a Scrum Master you'll play a pivotal role in our mission-driven journey.

Your responsibilities will include:

• Implementing Agile frameworks such as Scrum and Kanban
• Facilitating all scrum events such as stand-ups, planning sessions and retrospectives
• Drive the projects forward
• Coaching and training teams how to use Scrum and Kanban
• Using data points (velocity, cycle time, burndowns) to improve teams’ performance
• Ensuring that transparency is being used to show where we are with delivery
• Supporting Product Owners and Business Analyst’s to deliver and roll out multiple projects.
• Delivery and release management
• Inspect and adapt to improve ways of working over time
• Help facilitate Big Room Planning sessions

We are seeking an experienced Scrum Master with a strong background in technology and hands-on experience with Agile methodologies. If you have a proven track record of guiding teams through complex projects and fostering a collaborative environment, we encourage you to apply. As a Scrum Master, you excel in coaching teams, facilitating Scrum events, and removing impediments to ensure smooth delivery of high-quality products. You demonstrate effective leadership, strong communication with stakeholders, and a passion for empowering teams to continuously improve. This role is ideal for someone who thrives in fostering high-performing, self-organising teams and is eager to drive meaningful change within our organisation. We welcome applications from highly motivated and energetic people coming from a different background who would bring transferable skills to the role.

If NEBOSH has caught your attention – which we hope it has! – and the role profile sounds like it is something, you could succeed in; we would love to hear from you.

Please send us your CV with a covering letter detailing why you should be considered for this role.

We welcome applications from candidates of all backgrounds and experiences.

• Company Pension (10% employer)
• Enhanced holidays (FTE 25 days raising to 33 days with service)
• Health Care Cash Plan
• Private Medical
• 3 x salary Death in Service
• Discounted Gym membership
• Cycle scheme
• Holiday Buying scheme
• Extensive discounts and exclusive offers
• Free parking

Please note – if we receive a high number of applications, we may close the application window earlier than advertised so if you are interested in the role, please submit an application as early as possible.

Join Us at the UK’s top Awarding Organisation - NEBOSH

The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation, which provides health, safety and environmental qualifications. Our internationally recognised qualifications help to raise the competence of safety and environmental professionals as well as individuals at all levels in the workplace.

As a Quality Account Manager you will monitor the performance and quality of delivery of NEBOSH services by Learning Partners on a regional basis, to address any issues identified and to liase with Learning Partners to facilitate improvement.

• Monitoring

Identify and collect data that may indicate unusual Learning Partner activity (for example rapid LP growth, unusual spikes in registration, unacceptable tutor : learner ratios, pass rates, malpractice rates, learner locations). Identify any advertising / marketing that does not comply with NEBOSH requirements.

• Tutorial observation

Collate schedule of all online tutorial sessions being delivered and observe a representative sample for each Learning Partner in the assigned region.

• Analysis & investigation

Analyse Learning Partner metrics and tutorial performance to enable early identification and investigation of any potential problem behaviour.

• Intervention

Produce improvement plans, assigning actions to Learning Partners ensuring these are completed. Report significant issues and risks directly to the Head of Learning Partner Performance and act upon these issues as agreed.

• Liaison & support

Conduct regular calls / meetings with Learning Partners to improve understanding of Learning Partner needs, identify quality improvement opportunities and build better working relationships between Learning Partners and NEBOSH.

• Reporting

Production of monthly highlight reports / KPIs

• Understanding and experience of working in the vocational educational and training sector
• High levels of integrity and professionalism, and attention to detail
• Experience of developing and maintaining effective working relationships externally, with senior stakeholders.
• Ability to work under pressure, and to deal with difficult situations via email and in person/video call
• A strong analytical background, Excel skills and the ability to manipulate, interpret and present data
• Excellent communication skills. Ability to produce written reports to a high standard of English. A second, relevant language would be beneficial.
• Willingness and ability to support / collaborate with other Quality Account Managers
• Willingness and ability to support other sections of the Learning Partner Quality section in the completion of their tasks as required

If NEBOSH has caught your attention and the role profile sounds like something you could succeed in; we would love to hear from you.

Please send us your CV with a covering letter detailing why you should be considered for this role.

We welcome applications from candidates of all backgrounds and experiences.

• 25 days’ annual leave increasing with service
• Generous pension scheme
• Private Healthcare and cash plan
• Employee Assistance Programme
• Death in service
• Cycle Scheme
• Discounted Gym Membership