SME (Reliability - CRM & QMS) TBC

• Location
• Leicester Office / Hybrid
• Vacancy Type
• Fixed Term/Full Time
• Application Deadline
• Sunday, February 22, 2026
• Job Summary
• Are you looking for your next challenge?

  Do you want to join our journey of change and ambition, which brings exciting times for the world’s leading provider of health, safety, and environmental qualifications?

  We are looking for a full time Subject Matter Expert on a 12-month fixed term basis, to represent the Reliability Department in the customer relationship management (CRM) and qualification management system (QMS) projects.

  As a member of our fun, friendly and fast-paced team, you’ll use your collaborative skills together with excellent communication skills and attention to detail.

  What you will be doing:

  As SME you will be a member of a Tech Delivery Team, actively representing all NEBOSH stakeholders of the Reliability team. You will drive the success of our Technology Enhanced Business Change Programme, supporting the modernisation of our in-house solutions and streamline our processes.

  You will ensure that the tech products and their components are well understood by the Reliability team and the requirements being met are accurate at a detailed level.

  You will be accountable for the completion of the daily activities within the Technology Enhanced Business Change Programme, for the CRM and QMS projects, in line with agreed project timelines, working in partnership with other SMEs, the Technology Enhanced Business Change Programme Team, and external suppliers to deliver agreed project deliverables.

  About You:

  Ideally, we are looking for candidates who have the following knowledge and experience; or the willingness to learn:

  • Knowledge and understanding of project management/agile project framework.
  • Knowledge and understanding of qualification management systems.
  • Knowledge and understanding of customer relationship management systems. (specifically, Salesforce)
  • Knowledge and understanding of project management systems. (Jira, Miro)
  • Knowledge of the environment NEBOSH operates in.
  • Knowledge of NEBOSH products and services.
  • Knowledge of Assessment and Reliability best practices.
  • Knowledge and understanding of developing and delivering assessment processes.
  • Experience of compiling business requirements.
  • Experience of re-engineering business processes.
  • Experience of system UAT testing.
  • Experience of writing system/process instructional documentation.
  • Experience of training others.
  Key skills and attributes for the job:
  • A desire to seek knowledge and understand all processes associated with technology transofrmation and business plan activities
  • Experience of working alone or as part of a team
  • Open-minded approach to change
  • Self-motivated work ethic
  • Organised and analytical
  • Collate, distill and present key updates and progress
  • Collaborative approach to teamwork and problem solving
  • Demonstrate attention to detail when reviewing/creating documents
  What we offerWorking week:

  35 hours Monday – Friday

  Work base:

  You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis.

  Salary:

  Circa £30,000 - £35,000 per annum (dependant on experience)

  Other benefits:
  • Company Pension (10% employer)
  • Enhanced holidays (FTE 25 days raising to 33 days with service)
  • Health Care Cash Plan
  • Private Medical
  • 3 x salary Death in Service
  • Discounted Gym membership
  • Cycle scheme
  • Holiday Buying scheme
  • Extensive discounts and exclusive offers
  • Free parking
  Closing date for applications is Sunday 22^ndFebruary 2026We anticipate holding interviews on Monday 16^thMarch 2026 and Tuesday 17^thMarch 2026.
• Job Profile
• Job Profile document