Nights Service Manger

Job reference: 000873

Salary: £50,336 to £56,774 per annum (SCP 38C – 43C depending on qualifications & experience)

Employment type: Permanent

Services: Not specified

Hours Per Week: 37 hours per week (to be worked at night, including two weekends in four)

Closing date: 04/08/2026

Job Description

Staff Benefits at Kibble

• Learning continues with opportunities for further training, job variety and funded study
• Healthcare significantly contributes to expenses such as dental treatments, new glasses and contact lenses
• Money off shopping and events from Blue Light Card, Costco and other partners
• Discounts are available for childcare through Puddle Lane children’s nursery
• Immediate access to confidential counselling helps you prioritise self-care
• Wellbeing perks continue with Cycle to Work and generous holidays

About Kibble

Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we’ve put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities.

When starting a new job at Kibble, you’ll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you’ll help give young people a chance at life.

What is the job function?

We are seeking a Service Manager (Nights) to join our mid-management team and be responsible for the running of designated services at night, both on and off campus. This will include the management of staff and other resources to ensure the best possible environment and care for our young people.

Main Duties

The Service Manager Nights will be responsible for:

• Undertaking the Duty Manager role at night which includes ensuring all services are adequately staffed, being the first point of contact for night staff across the services, managing emergency/respite admissions, liaising with social work out of hours services, health professionals, emergency services, parents, senior management, and police as appropriate;
• You will develop a care planning system and ensuring that staff produce and maintain appropriate care plans for each young person;
• Deputising for the Night Operation Manager as necessary and contribute to the development of the service to ensure that it continues to meet the needs of a changing client group;
• You will be providing an appropriate level of guidance and support to staff, both formally and informally;
• Assisting in the production of Service Development Plans and coordinating the personal and professional development of staff while also maintaining your own continuing professional development, both through opportunities offered by Kibble and by using own resources and initiative;
• Ensuring that staff awareness of Health and Safety rules and regulations is maintained at all times;
• Maintaining an awareness and understanding of the services provided by the other parts of the organisation.
• Undertaking any other reasonable duties as may be delegated by Kibble’s management from time to time.

Who are we looking for?

Who are we looking for?

To be successful you must be able to:

• Respond positively and calmly to physical and verbal aggression;
• Establish relationships with young people within which incidents of physical, emotional, or mental abuse can be revealed;
• Understand the roles and responsibilities of all individuals, groups and organisations that are involved in the care of the young people both within and outwith the Centre;
• Work unsupervised and on own initiative;
• Communicate clearly and precisely orally and in writing both within the organisation and with external agencies;
• Manage and motivate self in forming and sustaining relationships with children and young people, in working with internal and external colleagues and in undertaking administrative and allied duties.

What qualification and experience are we looking for?

• Possession of or working towards Introduction to Social Pedagogy or/SVQ4 or equivalent SCQF Level 8/9 qualification;
• Three years’ experience of working with children or young people in residential/day care;
• Ability to build trusting relationships with children, young people and staff;
• Strong emotional resilience and the ability to cope with competing demands;
• Ability to represent the organisation professionally with external agencies, including representation at all appropriate meetings;
• Experience of motivating and leading others and providing support and guidance to staff or peers;
• Strong IT literacy with a good understanding of Microsoft Word, Excel and PowerPoint;
• Excellent communication skills both verbal and written;
• Possess a full driving licence, and be willing and able to drive school transport;
• Possess current membership of the SSSC;
• Able to evidence a commitment to Continuing Professional Development and to provide an up to date PRTL record;
• A trauma informed practitioner.

Safe Crisis Training (SCM)

Successful candidates will require a level of fitness to be able to carry out SCM. Please see note section below (4) for further information.

Notes

1. This job outline reflects the main tasks and responsibilities discharged by the post holder at the present time, however, Kibble reserves the right to alter or amend the content of this job outline to reflect changes to the job or services provided, while maintaining the overall character and level of responsibility for the post.
2. Notwithstanding any information or statement described within this job outline, all duties must be carried out in a way that promotes equality of opportunity, dignity and respect for all individuals and which is consistent with Kibble’s stated policy on equal opportunities.
3. The successful candidate will be subject to PVG Scheme Membership. Having previous convictions will not automatically disbar you from working at Kibble (with the exception of offences against children or other vulnerable groups) and every case is taken on an individual basis.
4. The successful candidate will be required to undertake Safe Crisis Management (SCM) training and will require a level of fitness to be able to carry out SCM. The successful candidate must be able to participate fully in this training and be prepared to put this training into practice. The SCM training will consist of two days theory and two days physical training. The successful candidate must complete this training in full within four weeks of an agreed start date. Should the candidate for any reason fail any aspect of the SCM training (theory, physical or both parts), an additional two weeks will be given to pass.
5. Appointments will be subject to a twelve-month probationary period.