Night Worker / Concierge

Job Description

Job Title

Night Worker / Concierge

Core Purpose of Job

In our temporary supported accommodations, the core purpose of this job is to support people who are experiencing homelessness, to build the skills and support networks they need to prepare them for independent living when they move into their own tenancy. In our supported settled accommodations, the core purpose is to support people who have experienced homelessness and have complex needs, to give them a secure home for life in a supported environment. The Night Concierge will work with the people we support to provide positive, and emotional support that promotes choice and encourages personal responsibility. To maintain a clean environment for all.

Organisational Position

Reporting directly to the Service Lead or Senior (Line Manager), a member of the Management Team, and as such sharing responsibility for the leadership of the organisation and the management of staff.

Key Outcomes
1	Ensure effective security of residents and the building at all times, includingcollecting and giving residents their keys, fire safety, reporting repairs, manningCCTV and responding promptly to any issues, doing welfare checks as needed anddealing with any issues arising.
2	To provide person-centred and trauma informed support to people who use theservice.
3	To ensure that the buildings cleanliness complies with standards set by SssC, theCare Inspectorate and CEC (for temporary accommodations). This includes dailycleaning of the office and all communal areas. To record the cleaning tasks whencompleted.
4	To maintain accurate records and case notes on various systems.
5	To ensure the service complies with standards set by Scottish Social Services Council(SssC) and to work within relevant Health and Safety guidelines to maximise thesafety of residents and staff.

Rowan Alba Limited is a Company Limited by Guarantee 289744 with Charitable Status (Charity No.SC036775). Our registered head office is Rowan Alba at SPACES, 1 Lochrin Square, 92-98 Fountainbridge, Edinburgh, EH3 9QA.

6	Work as part of a team to ensure the security of both residents and staff, including safety calls to other services throughout the night and record these.

Accountability
Freedom to act	To work within the framework of, and promote adherence to, Rowan Alba'sstructure, policies and procedures to achieve best practice with individuals usingour services and those commissioning them.Identify development areas within your role and engage with the coachingopportunities within the organisation to support professional development.
Risk Management	To be aware of and work within Rowan AIlba's Health and Safety policy and to reportany issues of concern and in conjunction with the service Lead.
Level of problem-solving required	Engage with Residents with varying levels of support needs and challengingbehaviours.A desire to learn new skills and experiences relevant to the role and the service.

Communication
Subject complexityand expertise	The people we support may present with drug/alcohol/mental health problemsand accordingly require intensive support.
Contact inside theorganisation	Giving and receiving objective feedback with other staff, one to one, during teamdiscussions and Support and Supervision.

Competencies required
Core Competencies	flexible.	• To have a positive outlook, be open and friendly, self-motivated and
		Promote choice, well-being, positive risk taking and the protection of the people we support from risk of danger, harm, or abuse.
		Work effectively with a team; promoting and contributing to effective communication; working effectively in partnership with other
	professionals and demonstrate a commitment to the ongoing delivery of effective and appropriate service administration.
	guidelines and regulatory requirements.	To record and report information in accordance with operational
		To promote, monitor and maintain health, safety, and security within the working environment and comply with all Health and Safety requirements in line with current Policies including risk assessments
		To respect – as is included in the Ethos of Rowan Alba (Accept, Support, and Include) – the people we support's lifestyle choices.
		Answer the door and telephone, to give / take residents keys when they go in and out of the building.
	Greet visitors in a professional manner, to check ID and record this appropriately and do the site induction to new visitors.
	Participate in staff and residents' meetings as required.
	Work on a rota basis involving weekday and weekend work.
the role	To undertake any training deemed necessary to fulfil the requirements of

Person Specification

Experience
Essential	Able to build and sustain positive relationships with the people we supportwhile being compassionate, non-judgemental and respectful.Ability to establish and sustain trust and confidence with colleagues and thepublic promoting and representing Rowan Alba positively and professionallyat all levels.Able to generate own work and work with minimum supervision.Ability to demonstrate resilience in dealing with emotions, distress, andchallenging behaviour.
Desirable	• Experience of service delivery within a social care setting.Experience in homelessness and rough sleeping

Knowledge and understanding

Essential	Of issues faced by people who use the service
Desirable	• Knowledge of best practice in the provision of support services.

Skills, education, qualifications

• Good verbal and written skills

• IT literate – be competent working with Microsoft Word or equivalent ·

Able to work under pressure and deliver results ·

Flexible, creative

Organised and dependable

Scottish Vocational Qualification (SVQ Level 2 - Adults) qualification or willing to work towards it.

This job description outlines the general ways in which it is expected you meet the overall post. The list of tasks is not an exclusive one and duties may be varied from time to time by the line manager. Whilst you might be appointed to work in this service, you may be asked to work in different Rowan Alba services in order that we can support people in the most flexible and person-centred way. This job description is subject to regular review.