JOB DESCRIPTION
JOB TITLE: Night Support
PURPOSE: The Night support Team will work across the three housing projects delivering a high quality service to Burton YMCA service users.
To deliver a high quality concierge and night support service to our clients/guests ensuring everyone is safe and secure.
RESPONSIBLE TO: Project Lead Officer
KEY TASKS
Strategy and service development
• Act as an initial point of reference on the phone, or in a Reception area as required.
• Use company systems, e-mail and other basic correspondence where appropriate and necessary.
• Monitor access to schemes and visitors.
• Meeting the requirements of health and safety and safeguarding policies and practices
Reporting incidents and anti-social behaviour.
Carry out domestic tasks (cleaning communal areas) to a high standard.
Effective recording of information.
Implementing policies and procedures to ensure effective service delivery.
• Advises management promptly of any signs of problems or concerns about a client.
Reporting repairs to maintenance contractors by using appropriate systems.
Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
• Promote and encourage a high level of client involvement, consultation and communication.
Service delivery
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system.
Actively involved in team meetings, training events and attending regular supervisions, during the day as appropriate.
• Adhering to equality and diversity policies in all aspects of service delivery.
Ensuring effective exchanges of information with team members and day staff.
Other duties
To provide a high quality, customer-orientated service.
Undertake personal development and training as necessary
• To ensure compliance with Equality and Diversity policy, in respect of employment and service delivery.
Ensure that all data is compliant with legislation and policies relating to data quality.
• Any other relevant duties as required by the designated supervisor/manager.
• To ensure compliance with safeguarding policies and procedures in every aspect of service delivery.
Administration
Be responsible to the Project Lead Officer:
• by recording information, incidents and events in the daily diary;
• by preparing correspondence and other written material using a word processor;
Maintenance
To notify and report to the Housing management team any matters of maintenance:
By assisting with the identification of maintenance issues, and when requested arrange for maintenance work to be carried out. Some undertaking of basic maintenance may be required;
Complete and support all Fire and Health and Safety requirements where necessary.
4 Training
to participate in appropriate training, as and when required
Knowledge / Qualifications
Educated to Grade C/D GCSE (or equivalent) minimum standard in Maths and English
Full Clean Driving Licence mandatory for the position
Skills/Abilities
Good interpersonal skills
Good communication skills, both verbal and written
Administrative and IT literate with working knowledge of Word and Excel
Positive outlook and ability to motivate
Ability to work effectively with limited supervision
Ability to work under pressure and to prioritise in order to meet deadlines
Ability to work on own initiative and be self-motivated
Ability to work as part of a team
High standard of professional etiquette
High level of attention to accuracy and detail
Good organisational and planning skills
Flexibility in working arrangements
The YMCA is an Equal Opportunities Employer