JOB DESCRIPTION JOB TITLE: Project Assistant PURPOSE: To assist w i t h t h e d e l i v e r y o f a s u p p o r t e d H o u s i n g p r o vision t o a l l o f o u r s e r v i c e u s e r s ensuring a professional and supportive approach is maintained. Assist the team with the day-to-day delivery of the services whilst assisting clients in achieving their personalized outcomes. RESPONSIBLE TO: Head of Housing 1. DUTIES AND RESPONSIBILITIES • To clean and prepare rooms / project as appropriate. • Keep up to date with laundry duties for the rough sleeper’s provision, making sure all provisions are replenished. • To follow the correct petty cash procedure when purchasing provisions and check/reconcile petty cash tin on a weekly basis. • To ensure the Starter Packs are checked on a weekly basis and report back any stock needed. • To assist with the distribution of food parcels and the recording of information for the foodbank. • To check First Aid boxes on a weekly basis and ensure they are replenished. • Issue and record and collect, foodbank food parcels and donations, making sure food parcels are replenished and available for the next shift. • Carry out safe and well checks across all 3 sites where appropriate reporting any safeguarding concerns. • Act as an initial point of reference on the phone, or in the reception area as required. • Assist in the provision of a comprehensive housing management and support service, including working with license agreements and ensuring rents/service charges are collected and email sent to relevant staff. • Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld. • Update Harmonia system with case notes and complete Harmonia referrals, ensuring the Referral Log is updated. • Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes. • Contribute to the formulation and delivery of person-centered support plans. • Assisting clients with day-to-day tenancy issues and reporting any problems. • Using IT systems appropriately including adding updates to files and databases. • Advise management promptly of any signs of problems or concerns about a client. • Recognize signs of distress in clients and identifies ways to reduce this. • To correspond and liaise as necessary with external agencies on behalf of clients. • Report repairs and maintenance needs on behalf of the client following agreed procedures. • Work in line with, monitor and report any discrepancies in health and safety standards within schemes and complete any health and safety checks as requested. • Address and report any issues of anti-social behavior to a management. • Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination. • Promote and encourage a high level of client involvement, consultation and communication. • To comply with all YMCA Burton policies and procedures and be fully committed to safeguarding and equality when carrying out duties. • To contribute to the overarching aims and work of the YMCA as required. 2. Service Delivery • To understand your role within Burton YMCA and be responsible for your contribution. • To understand the importance of a client led approach and be accountable for delivering your role in the most effective way. • Working as part of a multi-disciplinary staff team by providing cover for planned and unplanned staff absence, ensuring support is available across all projects. • Work as part of a team to deliver a high standard of service to our clients. • Ability to use appropriate IT systems and maintain professional and timely records. • Attending appropriate training and development opportunities as required. • To adhere to agreed Burton YMCA’s policies and procedures Scope and Limits of Authority The postholder will liaise and work effectively with the Support Team. Person Specification/Key Competences Knowledge Good inter-personal skills required, to be able to work with a wide range of vulnerable clients. Confidence to deal with difficult situations. Ability to have a positive impact as part of a multi-disciplinary team. Committed to continuous development of own skills and knowledge, and to undertake training relevant to the role. Able to be flexible in approach to responsibilities and working hours. A commitment to high quality client service. Experience Experience of working in a customer service environment Experience in working in out of hours services Skills/Abilities • Good inter-personal skills to work with a range of vulnerable clients. • Good communication skills, both verbal and written. • Able to work as part of a team. • A strong commitment to high quality client service. • Ability to have a positive impact as part of a team. • To have basic IT skills, including word processing, internet and email systems. • To work on an ad hoc basis as cover for staff absence • To recognize that you may be from time to time, directed by the appropriate Line Manager to carry out other relevant duties. Supportive of the Christian Aims and Purposes of the YMCA. Job Description agreed on ………………………………. By Postholder’s signature Line Manager’s signature The YMCA is an Equal Opportunities Employer
BURTON UPON TRENT AND DISTRICT YMCA
25,000 - 27,000 per year
Burton on Trent
Full-time
Job Title: Date: JOB DESCRIPTION Fundraising Officer November 2024 Department: Fundraising & Comms team Line Manager: Fundraising & Partnerships Manager Grade/Pay Scale £25,000 - £27,000 per annum Location: Status: Job Purpose Hybrid Working – remote and Burton on Trent office, with regular travel across East Staffordshire Full time Permanent role. Subject to 6 months probationary period. The Fundraising Officer will ensure maintenance and growth of income generation through nurturing existing donor relationships and seeking opportunities to develop new ones. Organising fundraising events and activities to raise funds. Attend networking events to support the role and be able to work on own initiative whilst also valuing the benefits of being a strong team member. The Fundraising Officer should be dedicated to making a difference to the many people we support through our homeless provision and wider services. We believe everyone deserves a place to call home. Scope of Job – main tasks, duties, and responsibilities Internally • To work closely with colleagues in the fundraising & comms team to take a supportive approach to co-working and delivering shared activities • To develop positive working relationships with colleagues outside of the fundraising team, recognising yourself as part of a wider team within YMCA Burton. Developing relationships with, and working closely with wider colleagues can support the objectives of our team & broaden our income generation • To act as an advocate and ambassador of the YMCA, promoting and exemplifying the YMCA's core values, mission, vision, and ethos, to protect the YMCA’s reputation positively and proactively. Fundraising • Seek out new partnerships, engaging with a wide variety of audiences from schools, individuals to community groups to maximise fundraising opportunities and to steward donors to achieve long-term support. • Responsible for managing relationships with new and existing donors, ensuring they are fully supported throughout their donor journey and have a consistent point of contact. Your support should be tailored for all relationships including but not limited to community groups, individuals, and schools, ensuring all interactions and activities are underpinned by the principles of good donor care. There will be some corporate networking and development too. • Plan, lead on, and deliver a set of events and meetings which feed into the wider calendar of events within the fundraising team • Prepare and deliver talks and pitches to organisations to increase awareness of and fundraising support for the organisation’s activities and purpose • To support the development of fundraising related comms by working with the media & comms team member to ensure they have any information they need • Use available methods of communication as appropriate, including face to face communication, telephone calls to build long term relationships with the community and businesses • To represent YMCA Burton in radio and television interviews where relevant to the promotion of a fundraising activity • Secure sponsorship and auction/raffle prizes for upcoming events and appeals • To oversee other fundraising activities, tasks and projects as directed by the Fundraising & Partnerships Manager. • To utilise stories, case studies and quotes from colleagues & clients to build into conversations and any fundraising materials. This enables us to share relevant detail to existing and potential donors. Work closely with wider colleagues to assist with gathering this information as required. • Use of Linkedin to establish new contacts and develop relationships. Administrative • To support in the management of our preferred online giving platform Just Giving • To support the Line Manager with developing an operational plan to achieve annual targets • Acknowledge donations and respond to enquiries • To ensure our Donorfy CRM database is kept up to date with donor/supporter information and recording if relevant activities and communications, in line with GDPR. To supply reports as required. • Monitor monthly and quarterly target setting to support the fundraising team KPI targets Compliance • To ensure all YMCA Burton fundraising activity is delivered in line with relevant legislation and regulation. This includes adhering to internal procedures, policies, and processes • To take a proactive approach in keeping up to date with changes to the fundraising regulator and charity law General duties and responsibilities • To undertake such other duties, training and/or hours of work as maybe reasonably required, and which are consistent with the general level of responsibility of this job. This may include some evening & out of hours work by prior arrangement • To have personal responsibility for maintaining individual and professional development to meet the changing demands of the job and YMCA Burton, by undertaking appropriate training and development activities. • To undertake mandatory health and safety training and related activities such as Safeguarding vulnerable adults, Fire safety awareness etc. as required for the post and as required by YMCA Burton to comply with our Health & Safety Policy. • To act in accordance with the organisations financial regulations and procedures as required. • To supervise and support volunteers assisting at events or representing the team • To comply with legislation and company policies including Confidentiality, Information Sharing, GDPR, IT, Safeguarding vulnerable adults and children, Equality, Diversity & Inclusion policy. • To undertake any other duties commensurate with the grading of the post subject to reasonable adjustment under the Equality Act. • The duties of the post may change and develop from time to time in the light of new legislation, our policies, organisational development, and social trends. Any such development will be monitored in concurrence with the Chief Executive and will be reflected as necessary in the aims and objectives of the post. Special Conditions (if applicable e.g., unsociable hours, travel etc.) • Able to work unsociable hours on occasions as required. Participate in YMCA Burton staff conference days, training/activities, and represent the Charity at external meetings and events. • Must be able to drive and have use of own transport and business insurance to travel across East Staffordshire as part of this role. ΡΕRSΟΝ SΡΕCIFICATION – FUNDRAISING OFFICER Please ensure that you address all the essential requirements in your application as these will be used for shortlisting applicants. Skills/Attributes Essential Desirable Qualifications & Education • GCSE English & Maths as minimum level • Fundraising qualification • Committed to undertaking CPD & training as required for the role. Skills & experience • Must have a minimum of 1 year community fundraising & event management experience • Experience of contributing to internal & external comms. • Excellent written and verbal • Experience of using social media platforms. • Experience delivering talks/presentations to external groups. • Experience of using a CRM system communication Skills • Attention to detail/accuracy • Excellent organisational skills with the ability to prioritise workload, multi- task, plan, think on your feet and work at a fast pace. • Excellent verbal & written communication skills. • Confident communicator, comfortable liaising with a variety of people. e.g., Trustees, Corporate partners, donors, fundraisers, and colleagues. • Strong IT literacy skills and experience of using outlook & office packages • Able to demonstrate target driven fundraising experience & success. • Experience of planning, delivering & evaluating events. • Able to work with discretion, Other work-related requirements integrity & discretion. • Must be able to drive and have use of own transport and business insurance to travel across East Staffordshire as part of this role. (Mileage expenses available) • Flexible to work additional or unsociable hours as required for events, meetings. • Willingness to undergo a satisfactory enhanced DBS check and to register with the DBS Update Service • Ability to support the Christian core values of the Association
JOB DESCRIPTION JOB TITLE: Night Support PURPOSE: The Night support Team will work across the three housing projects delivering a high quality support service to Burton YMCA service users. To deliver a high quality concierge and night support service to our clients/guests ensuring everyone is safe and secure. RESPONSIBLE TO: Night Support Manager KEY TASKS Strategy and service development • Act as an initial point of reference on the phone, or in a Reception area as required. • Use company systems, e-mail and other basic correspondence where appropriate and necessary. • Monitor access to schemes and visitors. • Meeting the requirements of health and safety and safeguarding policies and practices • Reporting incidents and anti-social behaviour. • Carry out domestic tasks (cleaning communal areas) to a high standard. • Effective recording of information. • • Advises management promptly of any signs of problems or concerns about a client. • Reporting repairs to maintenance contractors by using appropriate systems. • Ensure culture and diversity issues for the clients are considered at all times, and report Implementing policies and procedures to ensure effective service delivery. any forms of discrimination. • Promote and encourage a high level of client involvement, consultation and communication. Service delivery • To understand your role in the organisation and to be accountable for your contribution to maximise profitability. • To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way. • Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system. • Actively involved in team meetings, training events and attending regular supervisions, during the day as appropriate. • Adhering to equality and diversity policies in all aspects of service delivery. • Ensuring effective exchanges of information with team members and day staff. Other duties • To provide a high quality, customer-orientated service. • Undertake personal development and training as necessary • To ensure compliance with Equality and Diversity policy, in respect of employment and service delivery. • Ensure that all data is compliant with legislation and policies relating to data quality. • Any other relevant duties as required by the designated supervisor/manager. • To ensure compliance with safeguarding policies and procedures in every aspect of service delivery. 2 Administration Be responsible to the Night Support Supervisor: • by recording information, incidents and events in the daily diary; • by preparing correspondence and other written material using a word processor; 3 Maintenance To notify and report to the Housing management team any matters of maintenance: • By assisting with the identification of maintenance issues, and when requested arrange for maintenance work to be carried out. Some undertaking of basic maintenance may be required; • Support all Fire and Health and Safety requirements by assisting where necessary. 4 Training • to participate in appropriate training, as and when required The postholder will liaise and work effectively with the Support Team. Job Description agreed on ………………………………. by: Postholder’s signature Line Manager’s signature PERSON SPECIFICATION/KEY COMPETENCES Knowledge Educated to Grade C/D GCSE (or equivalent) minimum standard in Maths and English Skills/Abilities Good interpersonal skills Good communication skills, both verbal and written Administrative and IT literate with working knowledge of Word and Excel Positive outlook and ability to motivate Ability to work effectively with limited supervision Ability to work under pressure and to prioritise in order to meet deadlines Ability to work on own initiative and be self-motivated Ability to work as part of a team High standard of professional etiquette High level of attention to accuracy and detail Good organisational and planning skills Flexibility in working arrangements The YMCA is an Equal Opportunities Employer