Night Housing Officer

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YMCA Cheltenham

Salary:  Between £29,334 to £33,067 (dependent on relevant qualifications, skills, and relevant Supported Housing/Social Housing experience)

Hours: 40 hours per week working a shift pattern

Location: Ermin Hall and Coronation Court, but working across other sites in Gloucester and Cheltenham

YMCA Cheltenham is preparing to open a brand‑new supported housing scheme in July 2026 — and we’re looking for proactive, resilient and purpose‑driven Night Housing Officer to help shape it from the ground up.

This is an exciting time to join us. As we celebrate 170 years of continuous service to Gloucestershire communities, you will play a central role in ensuring we remain a trusted, visible, and high‑performing provider of housing and support services.

If you have substantial, recent experience in social or supported housing and a track record of making a meaningful difference we would love to hear from you.

About the Role

The Night Housing Officer (NHO) will be part of a night team delivering a housing service (8pm to 8am, 7 days a week, 365 days a year) across all YMCA Cheltenham housing projects in Gloucester & Cheltenham, and any other areas as may be developed by the organisation in the future.

The NHO will be responsible for the safety & security of the building during the hours of 8pm to 8am and deliver housing services that have been carried over from the day team to support the most vulnerable & excluded in society, with the focus of leading individuals and families to a place of personal resilience and independence.

This will include the delivery of our organisational duty to ensure accommodation is secure and safe, that physical condition is routinely assessed, and that health, safety and regulatory compliance standards are maintained.

The NHO will report to the Night Housing Lead in the delivery of housing management, health & safety, compliance, and resident support services, ensuring that housing projects are maintained and properly managed to the required high standard throughout the hours-of-service responsibility.

Key Responsibilities

• Help deliver organisational excellence by ensuring the delivery of services in accordance with best practice standards, organisational policies & procedures and management expectation.
• Work to ensure delivery of the service outcomes expected within the PATHWAY HOME model and framework.
• Be part of an operational staffing structure delivering staff cover, by way of a rota structure, over a 7-day week, 8pm to 8am, thereby guaranteeing service continuity, and to provide cover and flexibility when required, 365 days a year.
• Deliver quality services to residents, ensuring housing management systems are utilised as required and data inputting is of the expected high standard.
• Work collaboratively with other Night staff team members across YMCA Cheltenham to ensure services are maintained, cover is provided at times of absence, and key partners & stakeholders are informed, so organisational outcomes and performance can be appropriately managed.
• Provide the Night Housing Lead with operational insight and service outcomes, as well as reporting on internal & external KPI’s for commissioning partners, in line with contractual expectations.
• Work alongside and with other parts of the organisation to ensure areas of the business are performing as expected in relation to complaints, safeguarding, H&S matters, Property Maintenance, HR, Regulatory Compliance, Policy development, Finance, and our Health & Well Being service.
• To act upon and see through service and administrative matters that are handed over by day teams in connection with void management, resident administration, housing system (InForm) updates, compliance checks, health & safety checks, building & security checks, repairs & maintenance reporting, communal area upkeep, resident welfare checks, stock & supply checks and any other general administrative tasks.
• Ensure meaningful and fully detailed handovers to and from day staff are conducted effectively & efficiently on a daily basis, in a format that is mutually agreeable & recorded, and when needed, escalating to the appropriate level.
• Foster, develop and support strong professional relationships internally and with external partners & stakeholders.
• Ensure InForm is utilised to accurately record on-site incidents and other contact with residents.
• Support and be part of the seamless co-ordination across the Night team to ensure adequate responses to out-of-hour incidents across the YMCA Cheltenham estate, such as fire alarm activations or other emergencies as defined in the out-of-hours guidance.
• To complete, attend, and participate in appropriate & necessary training whether in person or online.
• To support the promotion of YMCA Cheltenham Organisational Values, in the delivery of all aspects of this role, and in collaboration with teams within the business

What you’ll bring

Qualifications

• Evidence of continuing professional development in housing or related field.
• Minimum of CIH Level 3 (or equivalent) in Housing or willingness to begin the qualification on completion of probation (to be completed within a fixed timeframe as part of core accountability and as a requirement of the role).

Competencies & Technical Skills

• Professional knowledge of Supported/Social Housing sector.
• Demonstrate an excellent standard of literacy, numeracy, and English language skills.
• Be able to work with tact, and diplomacy, listen effectively and react sensitively, with emotional intelligence when faced with complex, sensitive or difficult scenarios.
• Be able to work in a confidential way with the ability to apply judgement, common sense, problem solve and find practical solutions to difficult challenges.
• Be able to manage own workload with minimum supervision, to tight deadlines and to work well in a busy environment.
• Be able to apply interpersonal and influencing skills with the ability to maintain good working relationships across a range of staff levels both internally and externally.
• Competence with housing management systems, CRM, and Microsoft 365.
• Ideally holds a full driving licence and has access to a vehicle for work purposes.

Experience

• Recent experience of social housing operations (in a housing association, ALMO, local authority, supported housing setting or similar).
• Proven record of operational delivery within a project or housing environment.
• Substantial recent experience of being part of a team in a housing environment.
• A track record of partnership working (local authorities, community safety, support agencies) to resolve complex resident issues.

Personal Qualities

• Resident‑centred:committed to listening, acting on feedback, and improving outcomes.
• Collaborative & Influential:builds trust across teams and partners; confident negotiator.
• Organised & Resilient:manages competing priorities, stays calm under pressure, delivers to deadlines.
• Ethical & Professional:champions fairness, safeguarding, and integrity in all interactions.
• Continuous Improvement Mindset:curious, pragmatic, and solutions‑focused.

ABOUT US

YMCA Cheltenham, founded in 1855, is a registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works sports facilities, affordable housing and other charitable activities.

OUR VALUES

YMCA Cheltenham will OPERATE with Equity, Integrity, Openness and Honesty.

YMCA Cheltenham will ENGAGE with Empathy, Kindness, Generosity and Grace.

YMCA Cheltenham will BE Thoughtful, Discreet, Ethical and Respectful to all.

ABOUT WHAT WE OFFER

The organisation recognise that employees need a good balance between work and life.  We are committed to supporting a healthy balance between work and life, and creating a workplace where people can thrive. Our benefits include:

• 25 days of annual leave plus bank holidays, rising by up to 5 extra days with service.
• Two wellbeing daysper year.
• Retail discounts and rewardsacross major high‑street and online brands.
• Cycle to Work scheme.
• Generous contributory pension.
• Company sick pay.
• Life Assuranceat two times salary.
• Health cash plan, covering optical and dental costs, GP/consultant access, and independent personal, workplace, and financial advice.
• Free use of on‑site sports facilities.
• Occupational Health supportand reasonable adjustments where needed.
• Extensive training and development, including opportunities to gain relevant qualifications.
• Regular social eventsfor colleagues and their families
• Critical Illness cover.
• A supportive, passionate and high-performing team environment.

Role

Night Housing Officer

YMCA Name

YMCA Cheltenham

Location

Cheltenham, England,
United Kingdom

Job Type

Shift pattern, Permanent

Weekly Hours

40 Hours

Remote

In Person

Closing Date

08.05.26

Notifications