Head Office
NHS Co-Ordinator and Support Medical Secretary
NHS Co-ordinator and Support Medical SecretaryWolverhampton Hospital | 1 Year Fixed Term (Maternity Cover) | Part TimeSalary depending on experience34 hours per week (days and times are negotiable)
You’ll love your career at Nuffield Health. Our unique approach to connected healthcare brings great advantages to our members and patients. And it creates amazing opportunities for you to find professional fulfilment. Across hospitals, Fitness and Wellbeing Clubs, and specialist services including physiotherapy, we offer total, personalised health and wellbeing. What’s more, as Britain’s largest not for profit healthcare provider, we invest every penny in services and staff. So we offer more time and scope for you to make a difference. We’ll bring out the specialist in you.
We are seeking a highly organised and detail-oriented NHS Co-ordinator & Support Medical Secretary to join our busy team. This dual-role position is central to ensuring the effective management of NHS patient pathways while providing high-quality administrative and secretarial support to clinical staff. The successful candidate will play a vital role in maintaining data accuracy, monitoring performance against NHS targets, and supporting the smooth day-to-day running of the department
The NHS Co-ordinator and Support Medical Secretary is responsible for supporting the effective management of NHS patient pathways within the hospital. The role focuses on data accuracy and cleansing, performance monitoring, and timely reporting to ensure compliance with NHS contractual requirements, including referral-to-treatment (RTT) targets and local commissioning standards.
NHS Co-ordination Duties:
Perform regular data cleansing to ensure accuracy of patient records
Monitor NHS patient pathways, ensuring compliance with RTT targets and key performance indicators
Identify, track, and report waiting time breaches, escalating risks to colleagues and management
Produce and submit weekly and monthly NHS performance reports
Prepare accurate data submissions for the local ICB
Liaise with internal departments to resolve data discrepancies and pathway issues
Support audits and ensure data quality standards are consistently met
Medical Secretary Support Duties:
Provide comprehensive administrative and secretarial support to consultants
Type and manage clinical correspondence
Maintain accurate and confidential patient records
Handle telephone, email, and face-to-face enquiries professionally
Arrange clinics, appointments and schedule patients for theatre
Key Skills & Experience
Experience working within an NHS or private healthcare environment
Strong understanding of NHS pathways, including RTT rules and waiting list management
Proven experience in data analysis, data cleansing, and reporting
Advanced proficiency in Microsoft Systems
Previous experience in an administrative or medical secretarial role
High attention to detail and accuracy
Strong organisational and time management skills
Ability to work under pressure and meet strict reporting deadlines
Excellent communication skills, both written and verbal
Desirable Skills
Knowledge of NHS systems and reporting requirements
Experience with electronic patient record systems
Familiarity with clinical terminology
Experience supporting audits or compliance processes
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
Relevant Stories
Sharing memorable experiences.
Hints & Tips
Help with your application.
Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.
Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.
CV
Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.
Covering email
Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..
Video interview
The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.
DBS Checks
Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.
Documents
You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.
Your current studies
If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com
Feedback on applications
Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.