National Lead for Service Development

National Lead for Service Development

locations

Home Based

time type

Full time

posted on

Posted Yesterday

job requisition id

JR013005

National Lead for Service Development

Location: Home Based with frequent national travel to our service sites

Contract type: Permanent

Hours: 37 Hours

Salary: £35,520 - £51,060

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

We’re looking for a passionate and experienced National Lead for Service Development to help shape and deliver innovative, high-quality services across our organisation.

This is a pivotal role where you’ll lead service development projects from concept through to implementation, turning ideas, pilots and best practice into sustainable, impactful services that make a real difference.

Working closely with operational teams and senior leaders, you’ll support the delivery of our service transformation strategy, ensuring evidence-based approaches are effectively embedded across services nationwide.

What you’ll be doing

In this varied and influential role, you will:

• Lead and coordinate service development projects across multiple locations

• Translate innovation, research and pilot learning into practical service models

• Support teams to embed evidence-based interventions and best practice

• Design and implement frameworks, tools and pathways to improve performance

• Deliver training, coaching and reflective practice to build capability

• Work collaboratively with people who use our services, incorporating lived experience into service design

• Use data, insight, and feedback to evaluate impact and drive continuous improvement

• Influence strategy, policy and practice at a national level

About you

You’ll also bring:

• Experience of delivering change or implementation projects across complex services

• Strong knowledge of drugs & alcohol, mental health, or related sectors

• Excellent facilitation, coaching and stakeholder engagement skills

• The ability to analyse data and translate insight into meaningful action

• Confidence working independently while managing a national workload

• A passion for improving outcomes for people who use services

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: