Multi-skilled Operative

Job Description	Multi-skilled Operative
Reports to	Voids Working Team Leader
Version No.	1
Date	November 2025
Location	Lampeter or Aberystwyth (Travelrequired)

Purpose of role

To undertake general maintenance works (installation, repair and maintenance) at both Commercial and Domestic sites as required by the business.

1. Main duties and Accountabilities

Undertake general maintenance and repair works at domestic properties and commercial buildings in accordance with Building Regulations. Such works may include but are not limited to:

Undertaking Kitchen and bathroom replacements including basic plumbing, tiling and flooring in occupied and un-occupied properties.

Carry our repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls

• Decorating

Maintain plumbing and drainage systems, for example basic repairs to WC systems, leaking taps and unblocking drains

General clearing work

Ordering of materials from local and national suppliers in accordance with Barcud’s procurement policy.

• Transporting, loading and unloading of materials

Ensure that all works that you undertake conform to relevant standards, legislative requirements, polices and protocols in accordance with Company procedures and safety Standards.

Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use.

Assist with the completion and timely submission of quotes and other internal paperwork in accordance with company requirements.

Liaise with customers to undertake work in their homes in a timely and convenient manner

• Be available and respond promptly to emergency call outs on a rota basis as and when required by the organisation.

Ensure the company vehicle is stocked correctly in order to carry out tasks, kept clean and checked regularly.

• Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle

• Undertake training to improve knowledge and skills as required

Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers.

Carry out such other duties and responsibilities as may reasonably be directed by Management

2. Customer Services

To provide excellent customer service to internal and external customers

Ensure regular contact with the customer throughout works

Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of Barcud and the wider Barcud Group.

3. Communication, Collaboration & Team working

Promote close communication with colleagues

• Assist colleagues to support the delivery of excellent services.

Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery.

Establish and maintain good relationships with colleagues, suppliers and customers

Mentor apprentices, trainees and work placements as and when required.

4. Planning & Organising

Manage own time to ensure that personal objectives are achieved.

5. Administration

Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations

Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements

• Use the appropriate technology as instructed by management

6. Health & Safety

Take responsibility for own Health & Safety.

• Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner

7. Generic

Take responsibility for own personal development.

Foster a climate of continuous improvement, participating in service improvement projects as and when required.

Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation.

Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act.

Promote a positive image of Medra and the wider Barcud Group.

Undertake any other duties commensurate with the level of the post as required by the company.

8. Background Checks and Compliance

This role involves regular, unsupervised access to vulnerable adults and requires direct, face-to-face contact. The post holder must work independently while maintaining a safe, inclusive, and respectful environment, with a strong commitment to safeguarding. An enhanced DBS check is required, and a check of the adults’ barred list may apply where the role meets the criteria for regulated activity under the Safeguarding Vulnerable Groups Act 2006 (as amended by the Protection of Freedoms Act 2012)

Must have full driving licence.

PERSON SPECIFICATION

JOB TITLE:

Multi-skilled Trades Operative

CRITERIA	ESSENTIAL	DESIRABLE	METHOD OF IDENTIFICATION
Education & Qualifications	Qualified to City & Guilds / NVQ Level 2 in an Industry recognised trades/construction	GCSE level education to include Maths and English Grade C or above	Application Form
	related discipline Good standard of education to minimum	Safety Awareness Certificate	Production of certificates
	GCSE level Evidence of continually developing
	professional knowledge A minimum of two consecutive years'
	experience of undertaking general property maintenance	Experience of fitting bathroom suites Experience of working for a housing	Application Form Interview
	Experienced in basic plumbing	association Experience of other trades, e.g. plastering,
	Experienced in providing a customer focused service	painting and decorating
	Experience of delivering a range of projects
	on time
Job Knowledge	Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc.	Knowledge of other trades	Application Form Interview
	Up to date knowledge of legislative frameworks and key issues relevant to the post.		Application Form Interview
Competencies and Skills	Ability to undertake basic property maintenance tasks including basic plumbing,
	carpentry and decorating
	Skiled in operating and maintaining electrical and manual equipment and measurement
	tools
	Methodical with excellent attention to detail
	Ability to read technical documents and
	drawings and to take accurate measurements and calculate the size and
	amount of material needed
Budgeting and financial skills.
	Ability to plan, organise and prioritise
	effectively, in order to achieve targets and
	meet deadlines.
	Ability to communicate clearly, confidentlyand politelyAbility to build constructive and honestpartnerships with customers, colleagues andsuppliersAbility to complete paperwork (to includetimesheets, job paperwork) accurately and toa high standard.Demonstrates commitment to customerservice in all activities.Demonstrates ability to work independentlyand on own initiative.Demonstrates ability to work as part of ateam and take instructions.
OtherRequirements	Full driving licence (max 6 points)Reliable and punctualAdopts a flexible approach to therequirements of the job Must be able to meet the physicalrequirements of the role – including bending,kneeling, lifting heavy objects, occasionallyworking at heights and in confined spaces.	Be able to hold conversations in the mediumof Welsh (or be prepared to learn) tominimum ALTE Level 1	Application FormInterview

Commitment to equality and diversity.

Personal integrity.

Enthusiasm and resilience.