WorkInCharities Logo
WorkInCharitiesBlog
Sign in

Connect with a cause that needs you!

ViewApply Now

Multi-Site Deputy General Manager

NUFFIELD HEALTH
45,450 per year
London
Full-time
Listed today

Head Office

Multi-Site Deputy General Manager

Multi-Site Deputy General Manager

Nuffield Health Moorgate • Shoreditch FWCs | Operations Management | Permanent | Full Time | 40 hours per week | Salary up to £45,450, depending on experience | Excellent company benefits

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Deputy General Manager, you’ll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You’ll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Deputy General Manager, you will:

  • Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

  • Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

  • Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

  • Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

  • Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

  • Deputise for the General Manager.

  • Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

Join Nuffield Health and create the future you want, today. 

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.