Member Services Team Leader

Full Time, 35 hours per week

6 Months Fixed Term Contract

Grade - EL

Salary per annum - £41,788.54

Location: London - Hybrid Working

Closing date: 26 July 2026

Interview date - Week commencing 27 July 2026

We reserve the right to close the advert sooner should we receive sufficient suitable applications.

Everyone has a GP – and today alone, GPs and their teams across the UK will see over 1 million patients.

Now the Royal College of GPs is looking for a Member Services Administrator to support our 55,000 members and their patients.

The Royal College of General Practitioners is the largest membership organisation for GPs in the UK. We are committed to improving patient care, developing GP skills and promoting general practice as a discipline.

The post holder will provide short‑term leadership support to the Member Services team during a period of exceptional operational pressure, including CRM transition impact, increased complaints volume, and active recruitment.

The role will work closely with the Senior Member Services Manager and existing Team Leaders, providing additional leadership capacity and direct support to a team of approximately 10 staff, alongside temporary colleagues.

The focus of the role is to stabilise service delivery, reduce operational and compliance risk, improve quality oversight, and create capacity for managers to plan and prepare for the annual renewals campaign, which is a critical source of income for the College.Members are at the heart of our organisation and this post is key to college’s deliverables and high-quality customer service. You will be responsible for providing excellent customer service, co-ordination of departmental activities and maintaining the database.

This is a varied role that will suit an enthusiastic and proactive self-starter who is keen to get involved in a variety of different tasks, who has passion for customer service and is able to work with intermittent supervision as part of a diverse, highly motivated team.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a supportive environment where you can do your best work.

A more detailed description of the role is included in the Job Description within the Candidate Pack.

To apply, please click 'Quick Apply' and complete the application form.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

Member Services Team Leader

London, Greater London, United Kingdom

NW1 2FB

£41,788.54 per year

Contract - Full-time

Posted 2 days ago

Closing date: 27/07/2026

Job reference: RCGP924

Documents

Candidate Pack - Member Services Team Leader.pdf

Member Services Team Leader

London, Greater London, United Kingdom

£41,788.54 per year