Lifesaving Operations Coordinator -Temp up to 6 months Internal only

Lifesaving Operations Coordinator -Temp up to 6 months Internal only

Internal vacancy

The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time. If this position is not filled internally it may be re-advertised openly. #LI-DNI

About us

The Royal National Lifeboat Institution is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them. If you love working with a diverse group of people in a fast-paced environment, then please apply!

Some of the benefits

• Salary Grade D
• Thorough induction and training programme
• Hybrid working
• 26 days holiday plus bank holidays
• Outstanding pension scheme
• Life Assurance
• Cycle to work scheme
• 24/7 Employee Support

Your role

Working as part of a central team of 7, this role is to provide support and coordination to the RNLI Operations Room. The role profile would typically support multiple teams within the Lifesaving Operations department and contribute to ongoing service improvements. The support team work with several teams to take ownership of and complete work on their behalf.

As this is a 6-month secondment, the scope will be reduced to support the Ops Room only. This will allow you to settle into the role more quickly and provide greater support to you while you learn. You will work with every member of the team on site, engaging with RNLI volunteers and staff, and providing a high level of support to the delivery of this key service.

What you’ll be doing

This is a great opportunity to develop and maintain a well-rounded knowledge of our operational teams and lifesaving services, along with developing some more specific expertise to provide guidance, coordination and support to volunteers, staff, external partners and members of the public. In this role, you will work with the wider support team to:

• Directly support the RNLI Operations Room; helping to provide this critical 24/7/365 function; taking and actioning calls from the coast, recording key information, providing reporting to the wider organisation and fulfilling a range of core tasks on their behalf.
• Learn all about our navigational aids, particularly the paper charts, to manage core functions and provide support and guidance to our Lifeboat Stations.
• Use a wide range of standard and bespoke IT systems; developing expertise across a range of applications in order to help maintain sites and systems and provide training and support to others.
• Spend a lot of time communicating with a wide range of people, providing excellent customer service and upholding both the reputation of the team internally as well as the RNLI’s reputation externally.
• Work both independently and as part of a team; balancing the ability to use initiative and take full ownership of tasks with the ability to collaborate effectively and support colleagues to achieve broader objectives.
• Be incredibly flexible, adapting proactively and reactively to tasks as needed to meet priorities.

What will help you do the job well

• Quick thinking – it’s a fast-paced environment so multitasking, working under pressure and being able to adjust accordingly is a must.
• Strong customer service and communication skills – we are people orientated.
• A proactive attitude; being highly motivated and passionate about delivering exceptional results.
• Strong IT skills, particularly MS Office and/or a natural aptitude in this area.
• A pragmatic approach to finding solutions and completing tasks.
• Being able to work independently and manage your time well – we are a very busy and highly effective team.
• Curiosity and love of learning – we are constantly absorbing knowledge from the teams we work with.

If you think this is the job for you apply now!

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.