LFF Delegate Services Manager

BFI London Film Festival

London, BFI Southbank

Salary: £43,755 per annum

BFI LFF is looking for a Delegate Services Manager

This role would be responsible for the overall management of the delegate experience, from pass sales to ease of access to the Industry & Professional programme, both in-venue and online.

BFI London Film Festival (LFF) runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival.

This is a full-time (41 hours per week) role on a Fixed Term Contract (22 June to 6 November 2026).

What you’ll do

• Line-manage the Delegate Services team and Press and Industry Venue Coordinators as per the BFI’s Performance Management Scheme.
• Manage expenditure within budget available.
• Work with the Filmmaker and Industry Services Manager and Marketing Team to promote the sale of delegate passes and achieve income sales target.
• Work with the Senior Systems Co-ordinator to oversee all aspects of the delegate application, website and communication’s system (Eventmaker). Including setting-up and managing the processes for delegate registration forms, payment for passes, producing delegate badges, e-communications, and maintenance of the delegate website and app. Ensuring that these systems are running smoothly and delegates can navigate these systems with ease.

What you’ll bring

• Significant experience in a management or team leadership role in a film festival, cultural or similar events environment.
• Significant experience of using content management systems and delivering email campaigns.
• Proven ability to manage budgets and achieve sales income.
• Evidence of proven project management skills/experience.
• Good organisational skills with the ability to prioritise and to manage and meet deadlines.
• Ability to demonstrate a proactive and customer-focused approach delivered within a best practice framework

How to apply

Submit your application via the BFI website.

Interviews will be held in the week commencing 27 April 2026.

BFI support diversity and inclusion, and as an organisation, recognises that they need to address under-representation within its teams. As such, they strongly welcome and encourage applicants from our underrepresented groups, who identify as D/deaf and disabled and/or are Black and Global Majority. They guarantee a place at the first stage selection process to underrepresented groups who meet minimum requirements.

#LI-DNI

The closing date for this position is 23/04/2026 at 23:59