ROLEPROFILE...
LEISURE ATTENDANT
KeepOurFacilitiesSafe. SupportEveryVisit.
Role Title:
Department:
Leisure Attendant
Reports To (Role):
Leisure Operations
Direct Reports (Role): NA
Leisure Duty Manager
ROLEPURPOSE
To support the safe and welcoming operation of Hyndburn Leisure 's facilities by delivering excellent customer service, maintaining high standards of safety and presentation, and ensuring facilities are safe, clean and ready for use across multiple sites. The role requires flexibility to support operational needs across Hyndburn Leisure sites.
PERSONALATTRIBUTES
Professional, approachable and customer-focused.
Positive, flexible and proactive.
Able to work independently and as part of a team.
Flexible to support operational needs across sites.
Committed to high standards of health, safety & cleanliness. Committed to professional development & required training. Demonstrates Hyndburn Leisure's values and customer-first approach.
Customer Experience& FrontlineService
KeyAccountabilities
Deliver a welcoming, friendly and professional service to all customers.
Support customers across activity 2 areas, providing information and assistance.
Promote Hyndburn Leisure's programmes, memberships and activities.
Support reception and customer enquiries as required.
Support reception, catering and customer services to deliver a high-quality customer experience.
Facility Operations& ActivitySupport
KeyAccountabilities
Prepare, inspect and maintain activity spaces for programmed sessions and events.
Set up and dismantle sports and leisure equipment safely and efficiently.
Support the delivery of swimming, sports, fitness, children's activities and community events.
Assist with catering or hospitality services where provided across the organisation.
PoolSafety& Operational Compliance
KeyAccountabilities
Provide lifeguard supervision in accordance with RLSS standards, NOP and EAP.
• Carry out pool safety and routine operational checks.
Respond appropriately to incidents and emergencies.
Ensure customers follow facility rules.
Measures
Customer satisfaction
Positive customer feedback
High standards of customer care
Measures
Facilities prepared on time
Safe operation of activities
Positive event delivery
Measures
• Compliance with operating procedures
Successful completion of audits
Safe operation of aquatic facilities
KeyAccountabilities
Follow all Health & Safety procedures.
Carry out routine safety inspections.
Report hazards, accidents and near misses.
Housekeeping& Presentation
Support safe working practices across all facilities.
KeyAccountabilities
Maintain high standards of cleanliness throughout all facilities.
Carry out cleaning schedules and report maintenance issues.
Ensure equipment is clean, safe and fit for purpose.
Support excellent presentation of internal and external areas.
KeyAccountabilities
Cleaning standards achieved
Reduced maintenance issues
Demonstrate professional, proactive and customerfocused behaviours always.
Measures
Work collaboratively with colleagues across departments and sites to ensure the smooth delivery of services.
Support a positive, inclusive and respectful team environment.
Positive customer feedback
Compliance with H&S procedures
Measures
Demonstrate flexibility to meet operational requirements across Hyndburn Leisure facilities.
Timely reporting
1Safe working environment
Promote and uphold Hyndburn Leisure's vision, values and customer-first culture.
Measures
Positive colleague feedback.
Contributes to team goals.
Demonstrates organisational values.
Flexible and reliable.
SKILLS&EXPERIENCE
Essential
● Excellent customer service skills.
Ability to work as part of a team.
Good communication skills.
Ability to work independently and use initiative.
Ability to undertake manual handling tasks.
Flexible approach to working across multiple sites, including evenings, weekends and bank holidays.
Commitment to maintaining high standards of cleanliness and safety.
Ability to remain calm and respond appropriately in emergency situations.
Desirable
Previous leisure centre experience.
● Reception/customer service experience.
Food Hygiene qualification.
Pool Plant Operator qualification.
Experience of cash handling and booking systems.
Experience setting up sports equipment and events.
Knowledge of health and safety within a leisure environment.
QUALIFICATIONS/ CREDENTIALS
Essential
RLSS National Pool Lifeguard Qualification (NPLQ), or willingness to obtain within an agreed timescale.
Emergency First Aid at Work qualification, or willingness to obtain.
Satisfactory Enhanced DBS check.
Desirable
Level 3 Food Safety qualification or willingness to obtain.
Manual Handling training or willingness to obtain.
Customer Service qualification or willingness to obtain.
Thank you for your interest in working with us